BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 993 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

Write Your review

Tell us how BoilerJuice.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value and service.”

Helpful Report

“A fast efficent service, always the most competitive price for domestic heating oil. Excellent.”

Helpful Report

“Competitive price & efficient service.”

Helpful Report

“Great service, fast delivery too Thankyou”

Helpful Report

“Good value speedy response. Delivered earlier than expected.”

Helpful Report

“Very happy with the prompt and efficient service from Boiler Juice, would be more than happy to recommend.”

Helpful Report

“Great service and I feel I get fantastic value for money!”

Helpful Report

“Great service and the pump lubricant arrived just before the oil delivery. Perfect timing:)”

Helpful Report

“A very good service. Excellent!!”

Helpful Report

“Easy website with instant quotes. Value for money. Excellent communication regarding delivery”

Helpful Report

“The automatic meter reader on my1200 lrs tank seems incapable of registering amounts above 900 lrs even when I know there is at least 1100lrs in it ???”

Helpful Report

“Competitive prices. Hassle-free delivery.”

Helpful Report

“Connected makes life simple. Oil turns up when required.”

Helpful Report

“Paid for 1000 litres , had 860 litres delivered , drives wrote on delivery note, and said for us to contact the office for a refund. Contacted the office who have said we aren’t entitled to the refund as the driver said he delivered the full amount. Will even be providing them with cctv of the driver writing on the delivery note. Clearly untrustworthy staff, avoid at all costs”

Helpful Report

Good Afternoon, Thank you for leaving us your recent feedback. We are really sorry to hear of the difficulty you have had following your recent delivery. Please be assured that our Resolutions Team are in contact with the supplier regarding this and will fully investigate this on your behalf. A member of our Resolutions Team will be in touch with you directly regarding this. Once again, we sincerely apologise for any inconvenience caused by this but please be assured that we will be touch. Kind Regards Customer Services

“Very poor service. I left specific instructions to be contacted the day before delivery so access could be unlocked. This did not happen so delivery could not be made. I called and it took 30 minutes to get thru. After 24 hrs I received an email saying delivery would be made next day, it was not as At 4.45 I again received an email saying delivery would be made the next day. I have contacted Boilerjuice but they cannot tell me if I will get my delivery today. The operator I spoke to tried his best to help, which is why I have given them 1 star. Poor service I will not use Boilerjuice again.”

Helpful Report

Good Afternoon, Thank you for taking the time to leave us your feedback. We are very sorry to hear you did not receive the requested contact from the supplier before your delivery. This is noted clearly on your order which is forwarded to the suppliers. Our Supplier Management team will speak to the supplier to ensure this instruction is followed on future orders you may place with us. Customer Service is extremely important to us at BoilerJuice and we are sorry if you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Having looked at your order, we can see that the supplier has now marked this as having been delivered. Please do let us know if this is not the case. On behalf of both the supplier and BoilerJuice, please accept our sincere apologies for the lack of service you feel you received on this occasion. Kind Regards Customer Services

“Very poor customer service. I have used boiler juice for many years now, with no problems. However on this occasion one of there tanker drivers said he could not get the tanker down my track, and I would need a 4 wheeler. I have had the standard and 4 wheeler tanker deliver for years now with no problem. Boiler juice want £35 failed delivery charge before they try delivery again, or £35 before they release my money I’ve paid for the oil. Surely this isn’t legal. Two days of promises to call me back and discuss the issue, but no call. I am now nearly out of oil and on furlough. Any suggestions.......”

Helpful Report

Good Afternoon, Thank you for your feedback, although we're sorry to hear you have been unhappy with the service you have received. Having looked at your account, we can see that a member of our Resolutions Team has been in touch regarding the issue you have reported, so we do hope this has now been resolved. We are sorry for the delay in responding to you regarding this, we are experiencing a high amount of customer contacts at present and our staff are working extremely hard to respond to all customers as quickly as possible. We can only apologise if this was not your experience of contacting us. We would also like to assure you that fees charged have been requested by the supplier and Boilerjuice in no way benefits financially from these. All fees paid are passed to the supplier in full. Once again, we sincerely apologise for any inconvenience caused & if we can help any further, please do contact us. Kind Regards Customer Services

“This company provides no customer service whatsoever. Despite taking my money I was let down time and time again with no support or response from Boilerjuice. I ended up dealing direct with their appointed supplier. Lesson learned - cut out the useless, money grabbing, middle-man.”

Helpful Report

Good Evening, Thank you for your feedback. We are really very sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Customer Service is extremely important to us at BoilerJuice and we are sorry you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“I ordered some oil on the 4th December, planning ahead for Xmas. As of today, Dec 30th it hasn’t been delivered, despite promises via texts and calls. Be very wary of using this company.”

Helpful Report

Good Evening, Thank you for taking the time to leave us your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“1000 liters ordered on the 13/12/20 and delivery date given as the 30/12/20. Received a text and email on the morning of the 30/12/20 saying oil was out for delivery. Come 16:30 I contacted boiler juice as there was no delivery. No answers just an apology, no reason, just saying it was now tomorrow. If they knew that then why wasn't I informed, why did I have to chase them? This is the second time a delivery date has not been met!”

Helpful Report

Good Evening, Thank you very much for taking the time to leave us your feedback, although we're really sorry to hear you were unhappy with the service you received. Having looked at your order, we can see that, unfortunately, the supplier reported that the driver did not have enough product on board the first day your delivery was scheduled, which was the reason your delivery was not able to be made. The supplier then rescheduled your delivery for the following day. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Customer Service is extremely important to us at BoilerJuice and we are sorry if you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“I wish I had read the appalling reviews of Boiler Juice and their so called connected service before I signed up. They are holding over £200 of my money and I have a full tank of oil and they are delaying any action with continual questions. Why am I paying £6+ per month for them to tell me when to order, my old method of dipping the tank with a marked rod was quite efficient. I shall use market forces in future and the abundance of cheap deals that often undercut their prices but at least I will get decent service elsewhere .”

Helpful Report

BoilerJuice.com is rated 3.3 based on 993 reviews