BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.36

3.4 Rating 985 Reviews

59 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.4

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price on the day . Delivery quicker than estimated. Great updates on delivery time.”

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“Great service, at a competitive price, whole system well organised, always confident to use.”

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“Boiler juice offered the most competitive price and delivery was very much quicker than expected”

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“Absolutely shocking customer service. Ordered at a premium for express delivery which was meant to arrive on or before a certain date now 4 days on from the latest date and still no oil. Even though there is a vulnerable person at the address refused to do anything, other than saying they would contact us back the following morning 1st thing, and then not doing so.”

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“Terrible customer service. Paid a premium for Christmas delivery which was 2 weeks late. Customer service would not respond to messages and never phoned back despite promising to. Got £15 ‘compensation’ which can only be used as a voucher on future orders. Blamed all on their supplier and refused to acknowledge their poor service. Would not recommend.”

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“Charged £11.99 admin fee to cancel my order despite the fact that it was their suppliers error - apparently I have poor access to tank despite the fact that we have NEVER had issue with access ,which they could check on their system as been using Bolierjuice for over 4 years! In addition we were in all day and no delivery was even attempted - yet Bolierjuice charged me for cancelling the order and going elsewhere - shame on you, will never use again.”

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“Quite appauling customer service. Had an order 10.12.22 due days before Xmas ,didnt arrive ( no communication re delay I chased ). Caused anxiety over Xmas. Arrived on 28.12.2022. Have been told i will get a discount/part refund given they failed to meet the delivery date. 7 Emails & 11 Phonecalls, 3 requests to speak to a manger, no call back whatsoever. They put the F in being FOBBED off. Make your own judgement.Try your local supplier.”

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“ooooh! I'm still waiting for a delivery that was ordered on 9th Dec 22, supposedly delivered on 20th Dec22 now it's 17 Jan 23, I complained so they closed my account, I've made 41 phone calls. still no oil or refund. The matter ahs been referred to the OFT and the complaints commission, Boilerjuice have responded saying the matter is being dealt with. Well I'd like to see the oil or my money, they are robbers who have stolen £2000 of my money and I want it back!! but you can always go online!! OH! NO your account has been disabled. sounds like a Sci-Fi plot!! they have left me without oil or an explanation.”

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“Delivery due yesterday and no communication. Office not open on a Saturday so no update available. Price has now fallen considerably since the order was paid for so I am hoping this is reflected in an adjustment to the price paid.”

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“Awful company zero customer service still waiting for oil ordered on 23rd December! Disgrace - interesting that all the positive reviews are completely non-descript! FAKE!”

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“Good price and easy to order. Friendly delivery driver.”

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“Order arrived next day…”

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“Ordered on a Sunday for a 2 week delivery at an excellent price. The oil was delivered 2 days later - the only problem being could only just squeeze 500 litres in the tank. If it had been 2 weeks it would have gone in easily!!”

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“the monitor does not seem to order the correct amount of oil required, it always sends too much for the tank to hold. But at least the refund comes through quickly”

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“Very easy to order, great communication and a lovely delivery driver”

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“Good price. Prompt delivery/ Thank you”

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“Delivery was quick and efficient”

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“I have been very pleased when using Boiler juice.”

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“Delivered on time without fuss”

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“AVOID - Had exactly the same issue as other one star reviewers. Order was paid for and scheduled for a date, nobody arrived. Had an email 6 days later stating tanker had visited but had (unsustained) concerns about the tank and access - we have cameras on the property, no truck ever arrived, never had any issues with the access to the tank with any previous delivery. Poor service - deceptive. AVOID”

Helpful Report

BoilerJuice.com is rated 3.4 based on 985 reviews