BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.33

3.3 Rating 1,000 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 500 litres with a 2-3 week lead time. Arrived in three days instead. Nice delivery guy and even had 501 litres on the delivery note. What’s not to likev”

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“great service but not happy about paying extra for slightly quicker delivery only to have delivery within 2 days.”

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“Excellent service and prices.”

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“Definitely come within a few days from ordering which is good.”

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“Excellent service. Came within two days from ordering. Driver really friendly.”

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“Come 10 days earlier than planned good service and was informed of new delivery”

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“Ordering on line was dead simple. Went for the cheapest price expecting a 2 week wait and the fuel arrived next day! Excellent service”

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“never a problem”

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“Price is comparable with others,ordering is easy ,del usually quicker than specified,communications very good.”

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“Oil arrived early if anything but safely”

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“Very prompt”

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“great service let them find best price for you job sorted”

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“Great service as always”

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“Very prompt delivery, competitive price.”

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“Best price on the day . Delivery quicker than estimated. Great updates on delivery time.”

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“Great service, at a competitive price, whole system well organised, always confident to use.”

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“Boiler juice offered the most competitive price and delivery was very much quicker than expected”

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“Absolutely shocking customer service. Ordered at a premium for express delivery which was meant to arrive on or before a certain date now 4 days on from the latest date and still no oil. Even though there is a vulnerable person at the address refused to do anything, other than saying they would contact us back the following morning 1st thing, and then not doing so.”

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“Terrible customer service. Paid a premium for Christmas delivery which was 2 weeks late. Customer service would not respond to messages and never phoned back despite promising to. Got £15 ‘compensation’ which can only be used as a voucher on future orders. Blamed all on their supplier and refused to acknowledge their poor service. Would not recommend.”

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“Charged £11.99 admin fee to cancel my order despite the fact that it was their suppliers error - apparently I have poor access to tank despite the fact that we have NEVER had issue with access ,which they could check on their system as been using Bolierjuice for over 4 years! In addition we were in all day and no delivery was even attempted - yet Bolierjuice charged me for cancelling the order and going elsewhere - shame on you, will never use again.”

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BoilerJuice.com is rated 3.3 based on 1,000 reviews