BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 993 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order with Boilerjuice neither received an order confirmation nor confirmation of the delivery date despite making it abundantly clear the access gate is kept locked resulting in a wasted journey for the delivery company. The price was not competitive either, definitely will NOT be using Boilerjuice again. Better value ringing the 2/3 suppliers out there yourself and negotiating. Just received my credit card statement so I now know exactly much my invoice was!”

Helpful Report

“Original order (2389293) - Oil delivered to the wrong property 10th January 2020. Still to be fully resolved, still awaiting full refund plus compensation. Took over 5 weeks to establish that oil had been misdelivered. By then I'd ordered elsewhere as oil tank fuels my primary heating/cooking sources (plus it has been cold and wet for most of this year). Despite informing BoilerJuice on the 27th Feb. that there was little space in my tank (and so I required no further oil) a week later I was given less than 24 hours notice that a delivery had been arranged for today (6th March). I should not have to constantly chase this up with BoilerJuice. However, yesterday (5th March) in response to this I: ⦁ Sent several emails to BoilerJuice. ⦁ Attempted to reply to the text message sent to me (I'm guessing it was a 'no-reply' type number). ⦁ Made a number of attempts to contact BoilerJuice on the phone to discuss this. On each occasion I was in the queue for over 20 minutes, after which a message was played along the lines of "No customer service advisors are available at present, please try later". I was then cut-off. I effectively spent over an hour of my time yesterday, waiting on the phone to follow up on a problem that BoilerJuice have created. I have also had to arrange (at extremely short notice) for someone to wait at my property today to explain to the delivery driver that no additional oil was to be pumped into my tank. If the delivery had been made, this would have resulted in spillage, damage and environmental impact which BoilerJuice would have been held accountable for. Overall (at present): 2 x phonecalls made to BoilerJuice. No 'Supervisors' available on at least one of the calls. This doesn't include several attempts to get through when put on hold for 20+ minutes and then cut off. 15 emails sent to BoilerJuice. 6 replies received from BoilerJuice, not including automated/redirectional responses. Replies did not answer a number of questions/points raised and were often sparse or evasive. It is completely unreasonable to expect a customer to wait for several weeks without oil and so I had no option but to order a second delivery from an alternative fuel distributor whilst you conducted your investigations. Whilst I appreciate that an investigation may take some time, as your findings appear to have finally established that my original order was delivered to the wrong property (and through no fault of mine) you should have no difficulty arranging for a full refund of the amount originally paid to BoilerJuice, along with a full refund of my tank account. As mentioned in my previous emails, a redelivery is not an option, so kindly arranged for a full refund as requested. I do not expect to incur or be charged for any administrative, cancellation or penalty type fees. Once you have returned the money already owed to me I will be looking to seek recompense for the delay, significant inconvenience and any associated costs. *Please ensure that this complaint is escalated to the highest level and fully addressed. Kind regards”

Helpful Report

“This company has the worst customer service department I have ever dealt with. Their supplier FORGOT to put what we now know was an air vent back on our tank, said they used this method to fill up our tank as it was easier and overfilled the tank. I could go on - I was so lucky I noticed the air vent lying outside my tank...... Do not use this company, if you have a problem, they will not solve it.”

Helpful Report

“Never had a problem with boiler juice until nos Ordered 700Lites 5th feb for delivery 20th Didn’t turn up Couldn’t get through on phone Was told by email they couldn’t deliver for at least another week Ask to cancel and was time 5 days to get my money back Have a disabled wife and no oil No money to put for more Dreadful”

Helpful Report

“I've been using BoilerJuice for a few years and have been very happy until my last delivery on Monday. I ordered 700 litres. There were 50-100 litres in the tank on Monday morning before the oil was delivered. The tank hold 1000 litres so I expected the guage to read 3/4 full after the delivery. Instead it read just over half. I tried to ring but there was a 20 minute wait to speak to someone. I e-mailed with a photo and it said I should get a reply within 48 hours. I'm still waiting. Tried to ring again and still a 20 minute wait for a reply. I'm disgusted by their attitude. I won't be using them again and I won't be recommending them. Their oil isn't cheap when you're paying for something you haven't received.”

Helpful Report

“I have been a customer of boilerjuice for over 10 years, they WERE very good, obviously something has gone drastically wrong, taken a month to get an urgent delivery, Tried to speak to the Manager there but told "they are all in an internal meeting so too busy " Obviously internal meetings come before customer issues. I will now delete my account and just go direct. Prices are the same or sometimes less by going to the suppliers direct.”

Helpful Report

“Boiler Juice used to be good .In Cornwall they used to use MITCHELL AND WEBBER who were excellent . Now there using CERTAS who are rubbish. Boiler Juice are totally spineless and will not stand up to CERTAS and fight the customers corner . Been waiting 15 days now for my order and no further forward .”

Helpful Report

“Had most awful experience, 3 supposedly attempted deliveries of oil and never came. We had 3 year old in the house and they still wouldnt rectify a problem never called me back, we were freezing for nearly 2 weeks. Never ever use this supplier as they lie and never ever get back to you.”

Helpful Report

“No delivery of oil. 6 phone calls to Boiler juice later and still no delivery and no information from boiler juice. The promised emails and phone calls from boiler juice giving me info on the non delivery never came so eventually I cancelled the order and went direct to a local supplier. Will never use boiler juice again”

Helpful Report

“Dreadful customer service. My tank account totalled £90 but I received a statement stating the total was £7.56. Despite a number of emails and calling customer service on numerous occasions, I received no response. Further action now being taken. Steer clear of this appalling company.”

Helpful Report

“Connected service is a very very expensive way to buy oil. Firstly you are charged £6.08 per month for the monitoring system which they advertise as free (this is a subscription cost they do not tell you about) secondly when they order you a top up of oil they send small amounts so the pay the highest cost per litre of oil.”

Helpful Report

“I got an online quote on the boilerjuice website today for red diesel. They quoted £693 for 900 litres I rang my local supplier that they use as well and they quoted me a massive £197 less. After ordering it from my local supplier boilerjuice emailed me asking why I had not placed an order and offering me £40 off of a wine order if I tell them why I did not place an order. So I told them of the enormous difference in price. Within one hour they emailed a price drop in my area and 900 litres now only cost £402. This order was placed by me for my elderly neighbour who was quite happy paying the massively inflated price believing that this independent price comparison website would give him the best deal available, how wrong we both were. Steer well clear and just shop around. Almost feel as if we were being cheated out of his money, what a dreadful company. They really should be ashamed of themselves and anybody who works for them who knows this goes on.”

Helpful Report

“Never ever ever order from boiler juice. I never write reviews on things but If I’d read how bad this company was I probably wouldn’t have ordered. The first time I ordered from them they delivered 3 days late, which was annoying but I still had oil and the oil company it was being delivered with knew the property so I didn’t need to wait home for it. Although I wasn’t happy with the first experience of BoilerJuice and their poor customer service I just dealt with the oil company delivering and they were great. I used BoilerJuice again, and what a mistake that was. I paid for the emergency delivery but no delivery was made. No oil company was contacted by then but money taken from my account. They didn’t even let me know, I had to call them to see why I hadn’t had a delivery. As it was new year all the oil companies were busy so the next delivery would have been 5 days later, that’s if they actually sorted it. No apologies were made and they couldn’t care less. I called the oil company direct who were going to supply the oil 5 days later with boiler juice, they quoted me £91 cheaper!!!!!! A MASSIVE difference and booked a delivery for 2 days later. It didn’t really make sense what boiler juice were saying. NEVER AGAIN WILL I ORDER WITH THIS AWFUL, RUDE AND INCOMPETENT COMPANY”

Helpful Report

“Boiler juice failed to deliver just prior to Christmas. They didn’t contact me for a number of days and then by email as they state in an email “we are too busy to contact customers by phone”. I have to spend an additional £400 on an emergency order with the supplier who were amazing rather than run out of oil over Christmas and new year. Boiler juice simply not interested saying “they don’t have a contract with me” despite me paying them for a service - not sure that is even legally true ! AVOID”

Helpful Report

“I ordered on the 6th December and was promised delivery on the 20th. Nothing came. Contacted boiler juice and they said the delivery is scheduled by the supplier for the 24th and should they be unable to deliver it will be delivered on the 26th. My monitor was already blinking red on the 20th. Have rung them up today and 8.00 at 10.15 and 12.00 and all I am getting is we are trying to sort it out. I rang the supplier at 2.00 and he was much more helpful and will do his best to deliver today - otherwise if we runout, the system will need to be bled - before the boiler will work. Will never use Boiler Juce again. In the past I have had good experience.”

Helpful Report

“Firstly our oil delivery simply wasnt delivered. Then we were told that it would be delivered the following morning. It wasnt. I called and was told that the driver had to turn around because of a hill and mud! I told them we werent on a hill and the road is a high street so no mud. I was then given a different excuse. Told that the driver had called and knocked but no answer. Another lie. Awful people to deal with.”

Helpful Report

“Delivery failed twice due to supplier issues. Boiler Juice fail to take any responsibility and appear to consider it fairly standard. Customer then has to liaise with supplier directly.”

Helpful Report

“Happy to take money for new connected plan every month but when oil gets low they don’t order any more, leaving me without oil and having to order elsewhere. Will be cancelling direct debit and fighting for refund”

Helpful Report

“Web ordering does not work for me. Tried several time, including the app and always go thrown out before I got the chance to put in payment details. "Customer Service" could only parrot that they did not have a payment problem, when clearly the web-site does not work properly. Go somewhere else.”

Helpful Report

“Awful! They took my money 3 weeks ago. Oil now 3 days overdue but clause on t&cs saying they can be!!! Blamed the supplier - over and over again. No email from them to say they were going to be late. Supplier us over 100 miles from us. Only offered £10 on my account for hassle. Would not put on cc do no use as will never order from them again. I will go back to ordering locally. They say they listen to feedback but they did this to a friend in same village 3 weeks ago so no they do not listen!!”

Helpful Report

BoilerJuice.com is rated 3.3 based on 993 reviews