BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 992 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service best price around. Can't be beaten”

Helpful Report

“Good until something goes wrong. I have never experienced such terrible customer service, paid a premium for a set delivery date. Nothing arrived, so chased a customer service team that where powerless to influence anything, couldn’t tell you anything. Absolutely shocking service. GO direct with suppliers who deliver the oil and not the middle man.”

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“Excellent service”

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“Unfortunately the very early (by 9/10 days) of my heating oil, meant that the tank did not have enough room to take the amount I'd ordered. The notification of delivery arrived after the delivery. I paid in full at the time of order, but have not yet received a credit (£80 ish) as my online account says that the full amount was delivered. The print out from the tanker shows the reduced amount, so the discussions continue.”

Helpful Report

Good Afternoon, Thank you very much for your feedback; we are sorry to hear of the difficulty you have experienced following your delivery. Having looked at your order, we can see that the supplier has now confirmed the correct delivered volume and the funds have been returned to your payment card for your under delivery. Once again, we sincerely apologise for and inconvenience or upset caused by this. If we can help any further, please do contact us. Kind Regards Customer Services

“Excellent service and great prices. Def recommended”

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“Very helpful staff and my details are on their system in that I am a vulnerable customer and an OAP.”

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“Reliable delivery as always and arrived earlier than advertised, so I was very happy with that.”

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“Easy website, affordable prices, timely delivery.”

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“I found the tank level monitoring system uncontrollable as orders were placed on my behalf regardless of weather I thought i needed it. It therefore gave the best price at that point but may not have been what I wanted to pay. Also the monthly tariff for the SIM card in the monitor made the whole order more expensive. So i have chosen to opt out. I will probably order from Boiler Juice but on my terms”

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“Simple, quick.”

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“excellent service”

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“ordered oil using my tank account,was not expecting delivery for at least two weeks but arrived within two days,oil prices had dropped between the the time of order and delivery and my order was adjusted accordingly.”

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“Quick delivery and very pleasant and friendly delivery man.”

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“Really good service. Easy ordering process at a very competitive price. Payment taken just before delivery. Short wait time on this occasion - really pleased with the service. Will definitely continue to use”

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“pretty good service”

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“Always competitively priced, slick website, prompt delivery”

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“Ordered on the 9th of January for delivery on or before the 22nd. Not delivered, cancelled, chased, excuses. Finally delivered 4th Feb. Then it took the best part of a month to get a refund I was due because of short delivery. Left the above honest review on Trust pilot, which BoilerJuice paid them to remove.”

Helpful Report

Good Afternoon, Thank you for your feedback, we are sorry to hear of the delay to your delivery being made, and the subsequent issues with receiving your refund. Please be assured that we aim to respond to all customer reviews and log all feedback that we receive with the aim to improve the service we can offer moving forwards. We appreciate all feedback as it allows us the opportunity to improve our Customer experience. Once again, we sincerely apologise for any inconvenience caused and we thank you for taking the time to leave us your feedback. Kind Regards Customer Services

“fuel not delivered on time. website "chat", after waiting online 10 minutes to get at head of queue, had 1 question asking for my details, I gave straightaway, then nothing. Then Gaby left the chat. Utterly rubbish service Called them instead, on hold now for 10+ minutes. Still nothing.”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that due to issues with driver illness and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. We are very sorry to hear that you have had difficulty in contacting us. Customer Service is extremely important to us at BoilerJuice and we are sorry you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. We are experiencing an extremely high volume of customer contacts at present and are working very hard to respond to all customers in a timely manner. We can only send our sincere apologies if this was not your experience of contacting us, but we thank you for your feedback so we can look to improve this moving forwards. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“I placed an order on February 5th but the order has not been confirmed and yet money has been taken from my account. I have tried many times to contact customer services but no-one is answering either emails of phone calls. Not good!!”

Helpful Report

Good Morning, Thank you very much for taking the time to leave us your feedback; we are very sorry to hear of the difficulty you have had in contacting us regarding your order. Having looked at your account we can see that a member of our Connected Team has now been in touch so we do hope your query has been dealt with. We are experiencing an extremely high volume of customer contacts at present and are working very hard to respond to all customers in a timely manner. We can only send our sincere apologies if this was not your experience of contacting us, but we thank you for your feedback so we can look to improve this moving forwards. Once again, we sincerely apologise for any inconvenience caused & if we can help any further, please do contact us. Kind Regards Customer Services

“We were members of their connected scheme which monitors oil and promises that you will never run out, we did. No heating or hot water for 3 days in the coldest week of the year. They finally delivered oil, unfortunately contaminated, the result the boiler fired up blew out black Smoke and filled the house with CO - luckily the CO alarm flagged this and we shut down the boiler, otherwise things could have been a lot more serious. Booked an engineer who cleaned everything up, by then the contamination had settled to the bottom of the tank (red diesel evident by colouration on the nozzle). Up and running again now but now need to have tank cleaned. There response to this - they had spoken to the oil delivery supplier who assured them contamination could not happen - unfortunately yes it can and I sent them the evidence, they just ignored this. You simply cannot get hold of their customer service, phone call goes into a queue and after 30 minutes just cancels. You can ask for a callback, they don’t call you back. Only way I could reach them was to phone the sales line and every time they apologised, promised someone from management would call back, they never did. Absolutely no care for clients, faceless inept company. Do not go near, you have been warned....”

Helpful Report

Good Morning, Thank you very much for taking the time to leave us your feedback, although we are really sorry to hear you are unhappy with the service you have received. We can see from your account that you are in touch with a member of our Connected Team so we do hope your concerns are being fully addressed, however if there anything further we can help you with please do let us know. Once again, we sincerely apologise for any inconvenience caused. Kind Regards Customer Services

BoilerJuice.com is rated 3.3 based on 992 reviews