BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.36

3.4 Rating 985 Reviews

59 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.4

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

Write Your review

Tell us how BoilerJuice.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are too big, and it feels like they ultimately don't care. I ordered on the 3rd Nov for a delivery on 17th Nov. This date was missed and after 2 other missed dates, they eventually came on the 25th Nov but wouldn't come into the property as the pipe was "too dirty". Didn't make sense but they were adamant, so I'm 22 days in and no oil. I cancelled and to be fair the customer service team were nice - I didn't appreciate this service charge of £5 which is now £11 and no matter how hard you try, you will not get that back. It feels really galling to pay for a service, which isn't provided only to be £11 out of pocket, how is that right? If you do insist on using them then give yourself plenty of time - assume it won't work and you will need to go local.”

Helpful Report

“The frustrating thing is that Boilerjuice used to be great. Competitive price, good experience when interacting. I've tried twice since November and both have been awful. The first time I didn't get a supplier till way after due date, they let me down four times and when they did come they wouldn't enter my garage as they didn't want to dirty it. I ended up cancelling in the end and getting a local delivery, with a service charge of £5 which I could live with. The second time they again missed the due date, and on speaking to the supplier they admitted that they couldn't confirm when it would arrive. It was because of this I again cancelled but this time got hit with a whopping £11 service charge! I complained but they said because I cancelled before the due date I had no case, I said that isn't accurate and they should speak to the supplier but I've heard nothing, and ultimately got nothing back. I've given up now on them and the surprising thing is if you go with a local supplier and ask them to price match you'll be surprised how close they get. If you do insist on going with them, push for clarity on the supplier and just call them direct. If you do need to cancel wait till the day after the due date and that way you can complain and hopefully get the service charge back. Good luck if you do go with them though.....”

Helpful Report

“Order was not delivered on time. Then after given a second delivery date it still wasn’t delivered despite it being 3 weeks since it was ordered. No one contacted me, I had to phone and email most days to find out what was happening. After no delivery after 3 weeks, I cancelled the order and was only partially refunded because of a service charge, despite none of this being my fault. Awful service.”

Helpful Report

“Absolutely shocking customer service. Ordered oil on 30/1 and told delivery would be on or before 13/2. Received emails and texts confirming oil was routed for delivery. No oil delivered - no contact regarding delivery. Called boiler juice at 9am 14/2 to be told that the supplier can’t deliver the oil today and also can’t give a date for delivery. Boiler juice confirmed that they have no solution other than to cancel the order and re-order or pay the extra for an emergency delivery.”

Helpful Report

“Turned up earlier than expected always inform you of arrival which is good.”

Helpful Report

“Really good service”

Helpful Report

“Ordered 500 litres with a 2-3 week lead time. Arrived in three days instead. Nice delivery guy and even had 501 litres on the delivery note. What’s not to likev”

Helpful Report

“great service but not happy about paying extra for slightly quicker delivery only to have delivery within 2 days.”

Helpful Report

“Excellent service and prices.”

Helpful Report

“Definitely come within a few days from ordering which is good.”

Helpful Report

“Excellent service. Came within two days from ordering. Driver really friendly.”

Helpful Report

“Come 10 days earlier than planned good service and was informed of new delivery”

Helpful Report

“Ordering on line was dead simple. Went for the cheapest price expecting a 2 week wait and the fuel arrived next day! Excellent service”

Helpful Report

“never a problem”

Helpful Report

“Price is comparable with others,ordering is easy ,del usually quicker than specified,communications very good.”