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BoilerJuice.com Reviews

3.3 Rating 992 Reviews
58 %
of reviewers recommend BoilerJuice.com
3.3
Based on 992 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BoilerJuice.com Reviews

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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Anonymous
Anonymous  // 01/01/2019
Easy and quick delivary
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Always helpful & quick to resolve any issues. Competitive prices & speedy delivery.
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Has never let me down but needs to be aware of price competition. Automatic tank level indication and refill trial was a total failure for me!
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Excellent service. Great communication. Delivery as expected on time. Would recommend.
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Excellent, was given the price & date for delivery. Very surprised to have the delivery within 3 day's
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Easy to order and usually comes earlier than expected.
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V good xxxxxxxxxxx
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Very good service thanks
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Ordered two lots of 500l one to my address , one to another address, the information was not transferred so only the one address went through , waited few days then had a message to say I would have to re order , luckily Peter who was v helpful sorted this out - 3 weeks later finally have a text to advise delivery.
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No delivery as promised no process to overcome the supplier’s failings. No oil and no great expectation of it arriving within a week. It seems you order at your peril so buyer beware.
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They are too big, and it feels like they ultimately don't care. I ordered on the 3rd Nov for a delivery on 17th Nov. This date was missed and after 2 other missed dates, they eventually came on the 25th Nov but wouldn't come into the property as the pipe was "too dirty". Didn't make sense but they were adamant, so I'm 22 days in and no oil. I cancelled and to be fair the customer service team were nice - I didn't appreciate this service charge of £5 which is now £11 and no matter how hard you try, you will not get that back. It feels really galling to pay for a service, which isn't provided only to be £11 out of pocket, how is that right? If you do insist on using them then give yourself plenty of time - assume it won't work and you will need to go local.
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The frustrating thing is that Boilerjuice used to be great. Competitive price, good experience when interacting. I've tried twice since November and both have been awful. The first time I didn't get a supplier till way after due date, they let me down four times and when they did come they wouldn't enter my garage as they didn't want to dirty it. I ended up cancelling in the end and getting a local delivery, with a service charge of £5 which I could live with. The second time they again missed the due date, and on speaking to the supplier they admitted that they couldn't confirm when it would arrive. It was because of this I again cancelled but this time got hit with a whopping £11 service charge! I complained but they said because I cancelled before the due date I had no case, I said that isn't accurate and they should speak to the supplier but I've heard nothing, and ultimately got nothing back. I've given up now on them and the surprising thing is if you go with a local supplier and ask them to price match you'll be surprised how close they get. If you do insist on going with them, push for clarity on the supplier and just call them direct. If you do need to cancel wait till the day after the due date and that way you can complain and hopefully get the service charge back. Good luck if you do go with them though.....
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Order was not delivered on time. Then after given a second delivery date it still wasn’t delivered despite it being 3 weeks since it was ordered. No one contacted me, I had to phone and email most days to find out what was happening. After no delivery after 3 weeks, I cancelled the order and was only partially refunded because of a service charge, despite none of this being my fault. Awful service.
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Absolutely shocking customer service. Ordered oil on 30/1 and told delivery would be on or before 13/2. Received emails and texts confirming oil was routed for delivery. No oil delivered - no contact regarding delivery. Called boiler juice at 9am 14/2 to be told that the supplier can’t deliver the oil today and also can’t give a date for delivery. Boiler juice confirmed that they have no solution other than to cancel the order and re-order or pay the extra for an emergency delivery.
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Turned up earlier than expected always inform you of arrival which is good.
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Really good service
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Ordered 500 litres with a 2-3 week lead time. Arrived in three days instead. Nice delivery guy and even had 501 litres on the delivery note. What’s not to likev
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great service but not happy about paying extra for slightly quicker delivery only to have delivery within 2 days.
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Excellent service and prices.
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Definitely come within a few days from ordering which is good.
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BoilerJuice.com is rated 3.3 based on 992 reviews