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BoilerJuice.com Reviews

3.3 Rating 993 Reviews
58 %
of reviewers recommend BoilerJuice.com
Company Reviews Metrics Info
3.3
Based on 993 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BoilerJuice.com Reviews

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022
Emma
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Unverified Reviewer
“Second time iv been lied too order oil told 2 weeks for delivery phone told it would be in the afternoon still no oil and the just blame someone else as they are just the middle man and have no contract with them when you complain what ever you do don't order with them”
Helpful Report
John S
Verified Reviewer
“The longest I have ever waited on delivery, they take your money but can't give you a delivery date. I have used in the pasthem with no problems. Why so poor now this is the 21st century ithe should improve not get worse”
Helpful Report
Stuart F
Verified Reviewer
“ordered and paid for my oil , and was quoted a Friday delivery .....then after i had paid i was told it would not be delivered until Monday.....Don't bother with these people just phone the companies that deliver their oil, which is what i shall do in future”
Helpful Report
Customer N
Verified Reviewer
“Ordered 1300litre. Ran out of oil. Delivered short and last minute. Refunded some of our money but not all. Not professional. We're out of pocket and will not use them again.”
Helpful Report
Rosemary
Verified Reviewer
“The service has been excellent all the delivery drivers seem very nice and considerant We were pleasantly surprised that we had a refund of £1.23 as we under estimated what we needed Thank you Boiler Juice”
Helpful Report
E C
Verified Reviewer
“Oil delivery did not arrive by the due date. This is the 3rd time we have been let down by the same supplier. No phone call to say there would be a delay. Boiler juice was contacted and will look into it. They were aware of delivery problems and offered an apology. It is unacceptable. Will not use again after this delivery.”
Helpful Report
Anonymous
Verified Reviewer
“Delivery 2 weeks overdue, I was told the company responsible had a shortage of drivers. No communication from supplier. Delivery arranged for today, I stayed in it never arrived!”
Helpful Report
Ann F
Unverified Reviewer
“We originally ordered 2000 litres of oil for delivery on the whenever service 2 days later our oil ran out due to a leak I called boiler juice to try and pull the order forward to which I was told that couldn't be done, but I could order another 500 litres for emergency delivery which I did do! The delivery was guaranteed for the next day (Wednesday) by Simpsons oils the next day came and went I phoned boiler juice to see where the delivery was to be told that Simpsons oils had problems with their tankers and it would tomorrow (Thursday) again waited all day for delivery no sign of the oil I phoned again to be told still problems would be tomorrow (Friday) now been waiting without heating and hot water in Scotland with Snow showers for 4 days (humane behaviour? I think not Simpsons Oils/BoilerJuice). Friday lunch time came I was expecting my family home for the weekend and still no Oil!!!!! Phoned BoilerJuice again to be told that Simpsions Oils have constantly lied to them about delivery and the oil would not be delivered until the Monday yes you have read this right Monday!!!! BoilerJuice gave me Simpsons Oils contact detail to which I phoned to be delt with in an uncaring brushed off manner. I decided that because of the way I was treated to cancel the order and not give Simpsons Oils my business even although I was desperate for Heating and Hot Water as the original order would be coming on Wednesday as confirmed to my husband by BoilerJuice on the Monday. They also confirmed we would be refunded the full amount for the emergency failed delivery to which I am still waiting for today!!!!! and yes you guessed it no heating oil delivery promised again for tomorrow Thursday!!!!! what a joke of a firm mindless lies from beginning to end. My usual supplier quoted a cheaper price than BoilerJuice and guaranteed delivery 2 days later keep it local folks!!!! no lies and delivery exactly when they say they are delivering.”
Helpful Report
Karen B
Unverified Reviewer
“Awful experience, paid a premium for emergency order as ran out unexpectedly. I sat around all day waiting for delivery as i need to be in for access come 3.30pm start to think they aren't coming as its a Friday! Phone up BJ and get told they won't deliver until Monday due to ' human error' - i also got told by the manager - Ann - that i should 'appreciate' it was human error! how rude, of course I'm angry but don't expect a manager to speak to me like that - no effort to get us some from anywhere else as its a Friday and no one around until Monday! So i have to take a day off work for the delivery on Monday - but won't receive any compensation! Do not use them!”
Helpful Report
Mrs S M
Unverified Reviewer
“Second time I have been left without oil poor service.”
Helpful Report
Buddy R
Unverified Reviewer
“Rubbish contractor. 10 days waiting for delivery! PROMISED Delivery on 10th day - No Delivery. Could not find the address. Last 5 years here - never any problems with other contractors. Will post negative review and warn others in our community to BEWARE of Boiler Juice.”
Helpful Report
Dave R
Verified Reviewer
“This site consistently quotes higher prices than other domestic oil comparisons sites. They use Trustpilot to say how good they are but if you write a negative review it gets reported by them and taken off!! I then noticed a sudden flurry of activity on the trustpilot site stating the opposite to my review that they complained about.”
Helpful Report
Jeff D
Verified Reviewer
“Rubbish company. Ordered oil for delivery this week - no oil. Apparently the driver could not find the bell on the gate boilerjuice do not know which company is delivering, the delivery company don't know 'Dave the drivers' mobile number and having not delivered yesterday cannot now give us any update. Rubbish”
Helpful Report
Milcho
Unverified Reviewer
“I referred a friend and he ending up paying for to much oil and took over 3 months to be refunded.”
Helpful Report
Stephen C
Unverified Reviewer
“I, too, fell for the rubbish about great customer service on Trustpilot-- which actually allows companies like BJ to filter out the bad reviews!! However, after waiting 2 weeks for a delivery I've just been told that the 4-wheeler I quoted for (and have used for several years through boiler juice) won't deliver to my area and wants "to requote". BJ claims that they can "do nothing" as I am contracting with the supplier not BJ. In other words, BJ is happy to take the commission on the sale, but if there's a problem-- well, that's your problem, matey! That is unacceptable. If BJ refuses to stand by their good customers when supplier mistakes are made, what value are they adding again? This is disgraceful treatment that could easily have been avoided, or made right...bye bye, BJ! There's more competition now, and all the cute graphic design in the world doesn't hide the smell of shocking customer service. To top it all off, they lied to me about a quote, and then raised it on the confirmation they sent me. When I called them on it, they made some excuse about quoting for a different vehicle than the one I requested, Monopolistic scammers. Don't believe the hype!!”
Helpful Report
Kathleenford
Unverified Reviewer
“DO NOT BOTHER ORDERING FROM THIS COMPANY TOOK 3 DAYS TO DELIVER EMERGENCY ORDER THIS COMPANY IS A TOTAL DISGRACE”
Helpful Report
BoilerJuice.com is rated 3.3 based on 993 reviews
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