BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.36

3.4 Rating 985 Reviews

59 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.4

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

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“The website is good but from there it goes downhill. No customer service. A live chat that doesn't work. No phone number, limited hours etc. Shoestring company - good idea but need to invest in people as well as technology.”

Helpful Report

“Oil delivered promptly and efficiently”

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“Ordered 1000 litres, money taken from account straightaway. Delivery supposed to be 29.9.2022 (I was given that date) waited all day no notification that this has been changed. I have not been given an amended date. Sadly, not the first time this has happened. Making contact is not easy, cannot find the live chat option and email unanswered. Not the same service we used to receive. Next time will use local firms and contact them myself. Disappointing.”

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“I placed an order which was due to be delivered today. By 4:50pm it still hadn't arrived. I called you. You told me that the supplier had rescheduled my delivery to Monday with no reason given. I am now out of heating oil and therefore unable to hear my home. My husband has severe arthritis and now is beginning to feel the cold and is in pain. We will have to say with friends this weekend as we can't stay in a cold house. I will never use you again. The service we've received is beyond poor. If I'd not called to check on our delivery I would still be none the wiser. Avoid this company at all costs if you want and need a reliable service.”

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“I have used boiler juice many times but over a period of time I have noticed the service declining from a day time delivery to a late at night delivery to no delivery at all today, after receiving Email confirmation that they would be here today 30th of September for order 3705157 we waited all day to give driver locations of tanks but this time no one turned up, they have had nearly a £1000.00 of my money for over a week, we are still in September and the excuse that they are overloaded with work does not wash, I sent an Email asking what had happened but no one came back to me (very rude), from now on rather then wasting a day waiting I will pay a 1p or 2p extra per litre and have a local depot delivering and who allows payments for delivery once it has been been delivered into my tanks.”

Helpful Report

“Driver very unhelpful, got within 35 ft of my tank with his vehicle and refused to deliver because he was in a hurry and the job looked inconvenient. Called telly sales and was told I had to rebook, receive a refund and pay a new much higher price. Very unhelpful.”

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“Very efficient and prompt service”

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“Best price. Great service”

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“Always excellent service, drivers always helpful and pleasant”

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“Order was dealt with promptly and oil arrived well ahead of schedule.”

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“Competitive price and delivered quickly and efficiently”

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“Did everything we expected”

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“Excellent service, the company used delivered our heating oil 2 days before the anticipated date. The refund of 40litres that couldn't fit in the tank was in my bank account straight away.”

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“Excellent customer service”

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“Prompt and efficient service.”

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“Efficient, quick & stress free”

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“I was charged £10 surcharge as I ordered 800 litres and 720 fitted in the tank. The tank watchman is a crude measurement of oil needed. I was not informed of a surcharge as was just charged this. With the cost of everything I am disgusted with the service and excessive charge considering the times we are living in. Companies are on the ‘make’.”

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“Always helpful and polite.”

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“I needed oil, I use Boiler juice because they are competitively priced, reliable and I use their payment plan.”

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“Another new deliverer but as long as they`re cheaper, quick and efficient they deserve the business.”

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BoilerJuice.com is rated 3.4 based on 985 reviews