BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 992 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good 👍”

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“Easy to order and a good price”

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“Exceptional service. Oil arrived well within time frame. Very satisfied.”

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“Very efficient and polite manner on delivery”

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“I have been very grateful for BoilerJuice keeping me updated on oil prices in this worrying time. I have recently had a delivery and was delighted to say that the delivery was before the due date and carried out efficiently. I was a little surprised to be informed by the delivery driver that they were not allowed to add the additive to the tank (the first time in all my deliveries that this has happened).”

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“Quick, efficient and friendly service.”

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“Efficient service, fast delivery.”

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“Quick and economical”

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“Came promptly, even though I didn't pay extra for express delivery. Delivery driver was polite & friendly.”

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“Problem free and much fast than expected !!”

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“The website is good but from there it goes downhill. No customer service. A live chat that doesn't work. No phone number, limited hours etc. Shoestring company - good idea but need to invest in people as well as technology.”

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“Oil delivered promptly and efficiently”

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“Ordered 1000 litres, money taken from account straightaway. Delivery supposed to be 29.9.2022 (I was given that date) waited all day no notification that this has been changed. I have not been given an amended date. Sadly, not the first time this has happened. Making contact is not easy, cannot find the live chat option and email unanswered. Not the same service we used to receive. Next time will use local firms and contact them myself. Disappointing.”

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“I placed an order which was due to be delivered today. By 4:50pm it still hadn't arrived. I called you. You told me that the supplier had rescheduled my delivery to Monday with no reason given. I am now out of heating oil and therefore unable to hear my home. My husband has severe arthritis and now is beginning to feel the cold and is in pain. We will have to say with friends this weekend as we can't stay in a cold house. I will never use you again. The service we've received is beyond poor. If I'd not called to check on our delivery I would still be none the wiser. Avoid this company at all costs if you want and need a reliable service.”

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“I have used boiler juice many times but over a period of time I have noticed the service declining from a day time delivery to a late at night delivery to no delivery at all today, after receiving Email confirmation that they would be here today 30th of September for order 3705157 we waited all day to give driver locations of tanks but this time no one turned up, they have had nearly a £1000.00 of my money for over a week, we are still in September and the excuse that they are overloaded with work does not wash, I sent an Email asking what had happened but no one came back to me (very rude), from now on rather then wasting a day waiting I will pay a 1p or 2p extra per litre and have a local depot delivering and who allows payments for delivery once it has been been delivered into my tanks.”

Helpful Report

“Driver very unhelpful, got within 35 ft of my tank with his vehicle and refused to deliver because he was in a hurry and the job looked inconvenient. Called telly sales and was told I had to rebook, receive a refund and pay a new much higher price. Very unhelpful.”