BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.34

3.3 Rating 992 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent way to get the best price for heating oil. Saves lots of phoning around. Delivery quicker than expected.”

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“brilliant service”

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“Good automated service via website. Delivery Driver was very polite and efficient.”

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“An efficient service much appreciated as being a reliable support in this witer season”

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“Nice and simple, order at one price and sometimes when grouped the price goes down, good feature!”

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“They were just first class I am unable to use the phone for more.”

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“Easy ordering and quick delivery this time. Shame they have to charge for organising it as it sometimes makes for them being more expensive. Would be nice to just have a one-stop shop rather than shopping around each time”

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“So easy to use, get up to date prices and order oil. Delivery was quick and the driver courteous and polite.”

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“I am still waiting for the Connected monitor and have been for nearly two months despite various requests and promises. I had to pay a significant premium to get an express delivery because oil was running low and was not being monitored. I spoke with someone about this a week ago and still have no idea when I will be connected.”

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“An efficient ordering and delivery process”

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“very prompt”

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“Ordered fuel 4 December and received confirmation it would be delivered on or before 17 December. After that date past with no updates I chased via their chat service and was given a new date on or before 23 December. No fuel arrived so chased again on several chats. First they confirmed it would arrive on that day then via email was told a new date would be set. Chased several more times only to be told the oil supplier was responsible and not Boiler Juice. Now left with no fuel 2 days before Christmas. Unbelievably poor level of service. Even if the oil supplier had let them down there was no communication to me, no follow up and then no accountability/responsibility to put right. In the end they shared the supplier details with me. I contacted direct and arranged the order. Do not use. Might save a few pence on the order but not worth the delays and lack of support.”

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“I've never written a bad review before today. We order our oil several weeks in advance and I called BJ twice in the week before our agreed delivery date to double check the delivery was going ahead as scheduled, as we were getting low. Both times I was told yes, all is in hand. The driver turned up on Friday 17th Dec and had accidentally brought the larger tanker rather than the baby tanker we requested. He said he would return later that day in the smaller vehicle (we had requested this from the outset and it was confirmed three times to us by BJ). The driver never came back. I called Boiler Juice later that day for an update and they said the company couldn’t deliver in a small vehicle before January 6th (20 days later). I realise it is tricky over the Christmas period but BJ were very unhelpful and reminded me they were simply ‘middle men’ who take payment and had no ability or responsibility to ensure things ran smoothly between us and the companies they recommend! Very disappointed with their service and will not be using them again.”

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“I ordered oil three weeks ago for delivery today. It hasn’t come and I’ve received no communication. Do not recommend. Go direct. At least you’ll get what you pay for.”

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“Paid extra to get quick delivery, 5 days late and no apology and no refund for delivery prices. Emails ignored!”

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“Great service”

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“Ok easier than phoning around but you are charged for this”

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“excellent service reliable and polite drivers.thank you”

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“Easy to use app. Competitive price. Good communication”

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“Came much earlier than promised which was excellent. Was a little concerned however when the firm who delivered it sent me an invoice. Please re-assure me that they will not be chasing me for payment. Did ring them direct but, found the lady who took my call a little abrupt with me.”

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BoilerJuice.com is rated 3.3 based on 992 reviews