BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.33

3.3 Rating 1,000 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered oil on the 19th February …it was to be delivered on the 5th March. On the 7th March we were emailed to say that the supplier couldn’t deliver! No explanation! I phoned Boiler Juice several times asking for an explanation and a date for delivery. No response. By Monday we were almost out of oil. The company were aware that we are in our 80’s and vulnerable..again phoned several times ..in distress by now as the forecast was for cold weather. I was given the complete run around..eventually a text was received saying that a standard tanker had been unable to our property, a complete lie as the same company had delivered many times before using a standard tanker. Eventually a text was received stating that we would have oil by Thursday….22 days after we had ordered and paid for it! Outrageous that they would leave two old people who had been loyal customers with no heating or hot water for days…a truly appalling company. We were advised to phone another company who not only will deliver the next day but wouldn’t charge extra for this service because of the situation we had been left in! I don’t expect an apology…but any decent company woukd want to make amends!?”

Helpful Report

“What a con! We ran out of heating oil in February and had sick children in the house, so I paid extra (about £250 extra) to have the oil delivered quicker. They oil was not delivered on the day promised (it was delivered later when I would not have had to pay the extra). I got £25 compensation! Don't trust them! They sell you a service, don't provide it, and then keep your money! All they say is that the oil provider doesn't give any more compensation. Not their fault! Promises broken, your money gone!”

Helpful Report

“Delivery driver claims to have called and left a voicemail, but didn't. They then cancelled the delivery and charged me £51.99 due to not being able to deliver (despite them being told there was no access to the tank when the order was made and that contact was required for access). Dealing with Boiler juice's customer service team as a middle-man to resolve the issue was useless as they just blame the delivery company. Driver has conveniently deleted his call logs from that day so they cant provide evidence of calling. Save yourself a lot of effort and just go direct to any oil provider. ANY oil provider will be more useful than BoilerJuice.”

Helpful Report

“Appalling company. Ordered on 10th Feb for 24th Feb delivery. Phoned on 24th as no delivery notification received. Have spent all week chasing and just get fobbed off with "we're awaiting an update from the supplier". I called the supplier directly but they can't help as the contract is with Boiler Juice, not them. So left with little option but to cancel and now pay a premium to get an express delivery from a local supplier. I won't use Boiler Juice again and strongly advise others not to either.”

Helpful Report

“Do not use this Company. They fail to deliver on appointed date and customer service totally disinterested.”

Helpful Report

“Terrible company. Was told we would get an oil delivery on 18 th Feb and it didn’t turn up, after a phone call I was told it wouldn’t be arriving until the following Tuesday. This order was for a 93 yr old lady who needs her heating on all day and was running low. After using this company for approx 20 years NEVER AGAIN.”

Helpful Report

“Avoid this company!! .. as with other reviews order delayed by over a week on agreed date no resolution with any confidence given. Cancellation resulted in charges .. customer service staff friendly but completely powerless - I never leave reviews but others should know the real issues and pay a bit more from a different company for piece of mind”

Helpful Report

“No oil even though waited two weeks and last date was yesterday. They will not look into it until after the due date and they will do it when they have time apparently. They say it's the suppliers problem and not theirs as my contract is now with them even though they gave my order to a supplier with NO OIL!!! You could not make it up!”

Helpful Report

“What a truly awful company to deal with. Having failed to make the delivery, the company then cancelled the delivery, leaving me to arrange a new delivery. At no stage during the process was I able to speak to anyone in the company other than the customer services staff. After each conversation with the customers services I was promised a call from a supervisor who would help me to resolve the situation and despite repeated request, the call from a supervisor never happened. Dont use this company, they are awful.”

Helpful Report

“I ordered oil expecting next day delivery,aparently truck broke down so i was told no delivery for 5. So i decided to cancel that order as compensation was 1p per liter not enough to cover extra i paid for next day. Placed new order for delivery on same day as they told me late delivery would arrive,although they still offered next day for premium.i was told i would recieve full refund for cancelled order,checked my bank and received refund less £12.00 not a lot of money but principal is dishonest and highlights money grabbing above customer service sums this company up.”

Helpful Report

“Absolutely terrible service! I ordered heating oil at the beginning of January, thinking that this was plenty of time before I needed it, The first scheduled delivery was 13th January, which would have been fine, however, a notification that the oil would not be delivered arrived on the 14th! Then the next scheduled delivery was 20th January, this was now getting slightly worrying as the oil was now into the reserve! I called Boilerjuice, once again the oil had not been delivered. Then as I explained that this was critical, a delivery was scheduled for today, 22nd January!!!!! Still no oil, I'm now on the verge of completely running out, which means no hot water, central heating!! So who will have to pay if this happens for the bleeding of the system. The response i received from BoilerJuice at 17:00 was theirs nothing they can do today, so call again tomorrow morning at 08:00!! This is horrendous customer service, no empathy or concern on the outcome! This will be the last time I use them and I will advise all my friends, family that use them, not to in the future!”

Helpful Report

“Terrible experience. Had a prepaid express order and driver refused to deliver as boiler not fitted. Plumber, other contractors, other oil companies I spoke to had never heard of this before. BoilerJuice took a week (having asked for photos of boiler) and 5 phone calls plus 4 emails to address issues. Nowhere on their website, T&Cs, order emails or oil regs is this stated. They apologised but didn't honour original order and tried to charge extra £300 (50% more) for urgent redelivery which was over a week late. They even tried to keep admin fee, but after escalating will be refunding. I have now gone elsewhere and direct to supplier.”

Helpful Report

“I recently had an extremely frustrating experience with this company and its customer service team. I ordered 500 liters of oil, but the delivery did not arrive on the scheduled date. The following day, I was informed that the delivery had been marked as failed, and I was subsequently told I would need to pay an additional £40 for redelivery. The first customer service representative I spoke with was unhelpful and showed little empathy for my situation, merely stating that I would need to pay the £40 or I would not receive my order. The second representative, while slightly more accommodating, was still insistent on the £40 charge without offering a satisfactory resolution. As of now, I have neither received the oil nor a refund, and after reading through other reviews, it appears that many customers have faced similar issues. Given the ongoing difficulties, I am left with no choice but to consider pursuing legal action or initiating a chargeback through my credit card company. I would not recommend this company to anyone based on my experience. Tom Lincolnshire”

Helpful Report

“Hopeless rip off merchants. THEY couldn’t deliver agreed and confirmed in writing. THEY couldn’t give us a new delivery date. So, we cancelled the order and bought somewhere else to avoid running out in sub-zero temperatures. THEY charged us a cancellation fee for THEIR failure to deliver. NEVER AGAIN. Avoid these dishonest cowboys at all costs. When the going gets cold, THEY will let you down.”

Helpful Report

“They hit you with extra charges & when you have an issue or a complaint their customer "service" team make that job title a joke.”

Helpful Report

“Dreadful service, avoid! Failed delivery due to apparent non-existent crack in the tank. No info provided on why, had to phone to find out why oil hasn’t been delivered. Today oil was delivered by a completely different supplier who said there is nothing wrong with our tank. Despite their mistake Boilerjuice have refused to give a full refund. Shocking.”

Helpful Report

“I've had this service for a number of years and to be fair it has been really good. I'm just about to have a heat pump installed so rerquested to cancel the service and return the money banked up to pay for future orders. At this point I was told I was on a 12 month contract and would have to pay an early termination fee of £66. I've had the service for a number of years and was not aware of renewing it....This just seems unfair and like they are helping themselves to my money for nothing. Shame as this has totally spoiled what has been a good experience.”

Helpful Report

“Ordered a delivery of oil. A week later they tell me that the delivery driver arrived, could not access my tank and so left. I have sent emails to try and understand why this occurred but they cannot explain. They have arranged 3 deliveries in the past year to the same tank, in the same location, with absolutely no issue whatsoever. They have not read my emails, not provided proof the driver actually arrived and have charged me £40 for a non delivery. They have not read (or more likely) do not understand the issue I have. My advice, and what I have now done (with no issue on delivery at all) is gone direct to a provider, rather than using these as a go between, especially as they have no idea what they are talking about.”

Helpful Report

“Non-delivery ordered 19/09/24 for delivery before 1/10/24 ..still waiting!!...7/10/24..no indication of when it will be delivered!!”

Helpful Report

“Awful company,underfilled by 300Litres,proved it to them,no refund.Trading Standards informed.Failed deliveries in the past too so please do not use and make sure you warn others too.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,000 reviews