Bohemia Design Limited Reviews

Name: Bohemia Design Limited
Address: Bohemia Design, 39 Bangor Road, Edinburgh, Edinburgh
Rating: 4.67

4.7 Rating 1,275 Reviews

93 %

of reviewers recommend Bohemia Design Limited

4.7

Based on 1,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Bohemia Design Limited:

Creating 100% handmade contemporary collections with artisans around the globe.

Visit Website

Phone:

0131 555 2485

Email:

info@bohemiadesign.co.uk

Location:

Bohemia Design,
39 Bangor Road,
Edinburgh
Edinburgh
EH6 5JX

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Bohemia Design Limited 1 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous bag however when arrived was very un-proportional. Was informed that this was the nature of the bag and was advised to return if I was unhappy with this flaw. Such a shame as would have been the perfect beach bag.”

Helpful Report

We are really saddened to receive a 1 star review for this basket after we kindly explained to you that this isn't a fault but how the baskets are made. They are woven by hand in rounds so to finish off the top there is always a step where the last round is stitched, but this is on the back of the basket and the front side is completely smooth. All handcrafted Moroccan baskets of this design have a step on one side. We're very sorry that you were unhappy with your basket.

“unhelpful customer service, delivery did not arrive, had to collect at the post office and got no refund for the express delivery I paid for. I ordered two identical items, which were different wood, size and thickness. I understand that hand made items differ a bit but mine don't even look similar.”

Helpful Report

We're very sorry to hear you have been unhappy with your experience shopping with us, we always strive to offer the highest level of customer service. It's not a problem if you wish to return your items for a refund. Unfortunately, DPD let us down on this occasion, resulting in the item being taken to the pick-up shop. We will feed this back to them and I have now refunded your Express Shipping costs. The Bohemia Team

“I bought, at great expense, what I thought was a high quality Hammam towel as advertised in the Independent. The hammam towel cost £42 (and £47 with postage). This was an expensive item for me but I wanted something high quality which would last at least a few summers of beaches and lidos. What I received was a pretty, but loosely woven towel which developed a hole on its very first outing - a simple trip to the lido. I had it less than 24 hours. Not practical in the least. When I contacted Bohemia to inform them to politely ask for a refund, I (within 48 hours of receiving the towel) I was refused one. When I called to complain about this dissapointing response, I was given £8 off - which barely covered the postage. Now I have a very expensive but flimsy towel with a hole in it.”

Helpful Report

“They would rather lose a sale and cancel order than work to keep the customer happy. Shula very unhelpful arrogant person on customer service , never replies to emails.”

Helpful Report

“My item was bad and I did not realise that it was non returnable I wish I could get a refund”

Helpful Report

Hello Tessa, I'm sorry to hear that you are unhappy with your purchase. It looks as though the item you purchased was a 'slight second' and while we don't usually allow returns on these items, it is important to us that our customers are happy with their shopping experience, and will do our best to resolve any issues. Please drop us an email at:- info@bohemiadesign.co.uk and let us know what the problem is with your order and we will be happy to assist! Kind regards, The Bohemia Team

“Hello It's been a few weeks and I am still waiting for my order to arrive with no communication. I will not purchase from you again”

Helpful Report

Hello, I'm sorry to hear that you have had some issues with the delivery of your parcel. I have checked the tracking and it looks as though delivery was attempted on September 27th but nobody was there to receive it. I have sent you an email advising you on the best next course of action. Please do let us know if you have any further problems. Kind regards, The Bohemia Team

“Awful product followed up by terrible customer service”

Helpful Report

“My order was cancelled but I still paid postage for something that I didn't receive. No explanation! Have emailed but no reply. Not happy!”

Helpful Report

Hello, I'm so sorry for the confusion. It looks as though my colleague replied to you on 17th May, however, this may have gone into your junk mail. Your order was returned to our warehouse and it was assumed that you had returned it yourself. It sounds as though this is not the case. If you would like I can resend the order, or I can refund you for your shipping costs. Please let us know how we can resolve this for you. Kind regards, The Bohemia Team

“The slippers did not fit properly and were much different than expected. Return shipping is half the price of the item, so totally not worth it. It’s a bummer as I had been eyeing them for months and was really excited. Ended up just a waste of money.”

Helpful Report

“The slippers are so smelly and dirty”

Helpful Report

“16 days have passed and i haven’t received my order yet.”

Helpful Report

“I'll let you know my thoughts once we finish the return and exchange process. Sizing the slippers was difficult so we had to return them. Unfortunately it cost $25 to ship them back. I just hope you receive them and complete the requested exchange.”

Helpful Report

Hello, Thanks for your review. We will ensure that you are refunded as soon as we receive the returned slippers. Kind regards, The Bohemia Team

“Purchased slippers Nov 2020, extremely disappointed, falling apart already. Soles worn out and holes in the soles, and heels. I have e-mailed several times re these slippers and have called, answer phone requested that I e-mail. Nobody has had the decency to contact me. All require is a refund please.”

Helpful Report

“I have always wanted a pair of these slippers and after my previous leather slippers finally gave out after about 10 years a friend kindly bought me a pair for a special birthday in February however, after only 6 months wear they are falling apart, have holes in the soles and the sequins are falling off....very disappointed.”

Helpful Report

“I ordered a pouffe which arrived with an absolutely appalling smell. I returned it immediately for a refund. After several weeks of no response, I emailed and was advised that the pouffe had been received but not yet processed. It's now a month since I first placed the order and I am still waiting for my refund. Very, very disappointed with the service and presumably would still be waiting for some response if I hadn't contacted them in the first place.”

Helpful Report

Hello, We're very sorry that you are not happy with the service you have received. We have received the returned pouffe and the refund should be processed today. Due to COVID 19, we are currently running our warehouse with very limited staff numbers in order to ensure staff safety and this means that it is taking longer than usual to process orders and refunds. It can take up to 14 days from the date we receive your return to process your return under normal circumstances and we ask our customers to allow a little extra time under the current circumstances. Please do let us know if we can be of any further assistance. Kind regards, The Bohemia Team

“I ordered 10 or 12 weeks ago and didnt get my parcel since now. So...”

Helpful Report

Hello, I'm sorry to hear that you have had problems with your order placed on June 4th. It was dispatched from our warehouse on the same day with our courier and looks as though it was delivered on June 10th at the address provided. Please let us know if this is not the case. You can contact us at inf@bohemiadesign.co.uk Kind regards, The Bohemia Team

“I received my order about two weeks ago but to be honest what I saw on the website is totally different to what I received. The quality of the shoes I ordered was nowhere near the description and they were quite small. More appalling is that I can’t return them because they were part of the clearance stock. Absolutely ridiculous”

Helpful Report

“Tbh - I don’t recall what - (if) I dealt with this company - I do a lot of online shopping and it would have helped in this enquiry if Bohemia had reminded me of my connection with them”

Helpful Report

Thanks for your feedback. We will pass this on to reviews.co.uk You purchased a Pale Lemon Pouffe from us on 16th November which was dispatched on 20th November. We hope you were happy with your purchase. Many thanks, The Bohemia Team

“Was very upst with the size of the vase,I carnt get my weekly flowers in the tiny vase lol”

Helpful Report

Hi there, We're sorry to hear that you were unhappy with your bud vase. The measurements are stated in the listing for the item, however, if we can be of any further assistance please do not hesitate to get in touch. Kind regards, The Bohemia Team

“I bought a 'Pink Ombre Market Pom Pom' Medium bag from your website, as a present for my mother's birthday. The bag looked beautiful online and perfect for my mother to use this summer and about. However, before my mother even had a chance to use the bag it has already broken. A pom pom fell off the bag without my mother even using it for the first time. It is really sad as it was a gift and it looks badly made. Overall, not happy with the purchase at all and would not recommend.”

Helpful Report

Hello, I'm sorry that you were unhappy with your basket. The basket you ordered was listed as a 'Misfit Basket' and, as was stated in the listing, this particular basket had a missing pom-pom. As our products are all hand made we do occasionally have faulty items, these are sold as slight seconds and their price reduced accordingly. Kind regards, The Bohemia Team

Bohemia Design Limited is rated 4.7 based on 1,275 reviews