Bohemia Design Limited Reviews

Name: Bohemia Design Limited
Address: Bohemia Design, 39 Bangor Road, Edinburgh, Edinburgh
Rating: 4.67

4.7 Rating 1,275 Reviews

93 %

of reviewers recommend Bohemia Design Limited

4.7

Based on 1,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Bohemia Design Limited:

Creating 100% handmade contemporary collections with artisans around the globe.

Visit Website

Phone:

0131 555 2485

Email:

info@bohemiadesign.co.uk

Location:

Bohemia Design,
39 Bangor Road,
Edinburgh
Edinburgh
EH6 5JX

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Bohemia Design Limited 1 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Moroccan pouff. Good quality and quick delivery. Would recommend.”

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“Excellent service. I ordered a pompom beach basket for my friends birthday surprise. She loves it!! Order and delivery were straightforward and quality is beautiful. Will definitely be watching this store!”

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“Received slippers with major defects. The heel was cut in a way that cut off some of the stitching from the sole. I'm sure they won't last long since the glue is the only thing holding them together.”

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Hello, we are very sorry to hear this. We quality check all our slippers before sending them out, but very occasionally one manages to slip through our checking process. Please can you email us at info@bohemiadesign.co.uk so we can resolve it asap. Kind regards, the Bohemia team.

“Always great service and great quality items which are unique. Love the personal touch of the hand written gift card messages.”

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“My slippers had a small cut in one of the inner soles. The person I spoke to at first said they could not agree to just send a replacement i would have to return them for a refund then order another pair. However on checking with someone else agreed they could exchange. New ones now received, very pleased with them.”

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“Excellent service, fast delivery. Very pleased with the product (leather slippers), which, though reduced as seconds, seem perfect to me. Wouldn't hesitate to buy from Bohemia again.”

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“I love my french shopping basket that I have purchased from Bohemia Design last year, but I did have to return the Tokyo basket that I have ordered recently because it was smaller than I imagined. However, there was no problem with the design or the quality of the item.”

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“Fantastic delivery and such good quality product!”

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“The most amazing slippers EVER! Totally exceeded all expectations and beyond comfortable, now want every colour!”

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“This is my 3rd pair from them. The first 2 pairs were requested gifts because I absolutely love the style, look, feel & gorgeous colors - emerald green, dusty rose, etc, My reason for a 2 star review is due to customer service & that these slippers will not last you more than a year, if that, as one rep told me because one slipper is completely split open from sole to side. I’m STILL waiting on an order placed for my first “Treat yourself “ order which shows delivered but still not received so I am posting this review. One of the slippers has a tear completely across the thin sole to the back & other issues. based on previous experience from gifted leather slippers from this shop I adore. I plan to edit this order after receipt of my last purchase which shows delivered. Really great shop with really great prices and really great quality but these are definitely for those who want something nice for them selves indoors or the perfect gift for any friends or family members. Fingers crossed! *I bought a “seconds” pair for myself which clearly states to expect minor defects. That said, I didn’t consider the pair I received as minor defective but really defective. Their new pairs are incredible and last a year if treated properly. Hopefully, the owners will work with me to make this right as a very loyal customer! * I am truly bothered most by the customer service I received from the representative I spoke with. She literally laughed at me despite being a very loyal, repeat customer and explained in explicit detail that I was basically wasting my money on these shoes. I would assume the owner of the company would be not only shocked and furious about that response but lucky for him Texan the one party state where you can record Conversations to be admissible in court without the other party knowing. Great information to be aware of for future reference when you run into situations like this and awful customer service. I had requested to speak to the owner of the shop but had been refused numerous times so I do not blame this seller or the owner I blame the person I’ve been in contact with. Obviously, this will be my last pair that I will be ordering online sign hear from the owner/seller themselves to resolve this as I run a support group worldwide for over 5000+ parents and the free advertising a loan should have been enough to ensure that I got a pair of slippers that I paid for that we’re not completely ruined! I expect an answer/response from the seller or owner mediately immediately explanation point. Warning, do not mind until you have some guarantee in addition to a sale as the slippers will not last you longer than a year even as new. I know this because the representative from their company told me exactly that while laughing. Not OK. DO NOT BUY UNTIL THEY GET IT RIGHT. Will be fighting for a refund or a replacement pair that is not DESTROYED!”

Bohemia Design Limited 1 star review on 12th April 2019

Helpful Report

Dear Victoria, We are extremely sorry you are not happy with the service you have received. We strive to offer exceptional customer service and hope we can rectify this for you. After looking at the email correspondence we can assure you that no offence was intended and have only stated our returns policy. We have no record of you speaking to anyone in our team by phone. Our slight seconds slippers are sold at a reduced price due to small defects such as the light mark shown in the images you have provided. We deem these as cosmetic marks that do not make the slippers unwearable. All our products are completely handcrafted and small marks often occur during the making process. Please contact us at info@bohemiadesign.co.uk if you would like us to look into this matter further. Kindest regards, The Bohemia team

“Such a delight. Quick and kind service/delivery in every transaction. The purchased BABOUCHE SLIPPERS are just great and fit to size. Thoroughly wrapped and in a cotton bag. I love the intensity of The Wool Pot s colors. Wonderful ethical handcrafted beauties. Will be back.”

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“Hello I received the shipment and I was pleased with the quality of manufacturing and beauty colors and packaging way I was happy to deal with you shaima alghanim 🇰🇼”

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“Fast delivery and beautiful product. Thanks, Esther”

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“The timing for the delevery was very good.”

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“I love the style of the Dylan crossbody basket. The shape of the basket was a bit wonky because of the shipping process. I put some paper in to adjust the shape back. Can't wait to carry it!”

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“service good”

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“Love it!!”

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“My slippers were too big - very easy to return and replace for smaller one. And refund given very quickly.”

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“Fast and efficient service though website could be less tricky. Slippers are my summer favourites comfort and beautiful in equal measure. Will be back”

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“I have a wall with various size mirrors an needed a eye mirror to fill a gap, seen other eye mirrors but this came out on top. Had lots of comments. Would not hesitate to order from this company again, I feel that the Moroccan touch made it stand out from the rest.”

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Bohemia Design Limited is rated 4.7 based on 1,275 reviews