Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,292 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

Write Your review

Tell us how Bob Books made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bob Books 5 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were delighted with the quality of the photo book. A wonderful momento of a holiday of a lifetime.”

Helpful Report

Posted 5 years ago

“I have ordered a number of photo books from Bob Books, I use the downloadable software which is fantastic - easy to use with lots of useful tools and options. I think the quality of the books is great, the speed of delivery is good and their customer service excellent.”

Helpful Report

Posted 5 years ago

“Easy to use, many choices in each category of design, excellent phone support.”

Helpful Report

Posted 5 years ago

“Always pleased with Bobs books . always nicely produced”

Helpful Report

Posted 5 years ago

“I have been using Bob Books for years and would previously have given 5 stars. However they have changed to a courier who isn't as good and I had to drive to the next town to collect it. More importantly, when I looked at the photobooks, the paper in both books is warped and has wavy edges. I will be looking for an alternative supplier in future.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for the feedback regarding the delivery service. I will pass this feedback to the fulfilment team to attempt and prevent this from happening in the future. Our customer service team would be happy to resolve the issues about the quality of your books in regards to the damaged to pages, if you would please get in contact with our team in more detail at: askbob@bobbooks.co.uk Kind Regards, Bob Books

Posted 5 years ago

“Quick delivery of an excellent product. First time I have ever done an online book and it was very easy to do. Thank you.”

Helpful Report

Posted 5 years ago

“I use Bob Books to produce photobooks for my own personal use. I find the software tool easy to use and fully customisable to meet my needs. The books are printed to a high quality on excellent paper and with good bindings. Turn around is fast and if you have to contact Bob Books directly they provide excellent customer service.”

Helpful Report

Posted 5 years ago

“Easy to use and excellent quality.”

Helpful Report

Posted 5 years ago

“Very impressed with the quality of the product and prompt service. I ordered a lay flat book and was very happy with the final result. Software was easy to use but could still do with a few aesthetic improvements”

Helpful Report

Posted 5 years ago

“Excellent app for creating photo books. We use bobs books every time because of the quality and it being so user friendly.”

Helpful Report

Posted 5 years ago

“Quality is so important to me in my photobooks and that’s what Bob Books really delivers on. I’ve found using their software is easy and flexible which helps me achieve the results I want, and when I do have questions they always get back to me quickly.”

Helpful Report

Posted 5 years ago

“I am delighted with the quality of not only the photos but the book itself. I made it for a present for my husband and he loves it! I am busy collecting more images for a second book.”

Helpful Report

Posted 5 years ago

“Really easy to use. I'm not someone with an eye for design but was delighted with the layout and quality of the finished book.”

Helpful Report

Posted 5 years ago

“The design software works well allowing great freedom of design, so that I get the result that I want. Friends and family admire the results. Packaging is secure and delivery is prompt”

Helpful Report

Posted 5 years ago

“Hi My first order from Bob's Books was excellent, but the second one was very poor - there must have either been a bug in the desktop software (which changed the selected paper type) or the method of printing was poor quality, but the pictures have come out very grainy (obviously this is also related to the image resolution but I have checked this and the images shouldn't have come out so badly). I have many more books I'd like to print! Including my wedding album and one family album every year, but I'm not satisfied with the last purchase. Is it possible to ask for it to be re-printed in a better format, of course I would be happy to pay for the difference etc. Regards”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry to hear about the quality of your latest book being unsatisfactory. Would you please send us your order number at askbob@bobbooks.co.uk where we will be able to check the quality for your order and advise on how we can help. Kind Regards, Bob Books

Posted 5 years ago

“Great user friendly website, great choice of designs and paper quality options. Very impressed with speed of delivery/production of the photo book.”

Helpful Report

Posted 5 years ago

“Great online publishing tools, fantastic quality, fast production, very pleased with the book I created”

Helpful Report

Posted 5 years ago

“I have used Bob books since 2008 to do year books and other special holiday books. It has been simple to use, and the quality of the books has always been excellent. I have recommended Bob books to many friends, and they also use it.”

Helpful Report

Posted 5 years ago

“The album was ok but it arrived without the presentation box. Also, there was no invoice with it.”

Helpful Report

Posted 5 years ago

Dear Roger, I’m very sorry that you were unhappy with your Bob Books order. I have checked with our customer care team and they have confirmed that unfortunately, there was no presentation box ordered with your book, which is why you did not receive one. You can purchase the boxes separately here: https://www.bobbooks.co.uk/presentation-boxes Regarding the invoice, we now send them electronically to the email address that placed the order so you should have received a digital one in your inbox. Please do get in touch with us at askbob@bobbooks.co.uk if you have any additional questions. Kind Regards, Bob Books

Posted 5 years ago

“My first attempt at a photo book - created for a very special person. It was simple to use, the turnaround amazing and the quality excellent. I can't wait to share more memories via Bob Books.”

Helpful Report

Posted 5 years ago

Bob Books is rated 4.8 based on 8,292 reviews