B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,305 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived a day later than expected and didn't look as fresh as the flowers I hva previously sent but still nice and my sister was happy to recieve them”

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Posted 3 months ago

“bought the attached planter and was delivered correctly and on time but compared to your photo on website it looks a bit sparse ....This was a gift and I use your service regularly so was very disappointed... This is order 84252 on 26th of October that was delivered and as you can see there is a gap at front .. Awaiting your reply”

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Posted 4 months ago

“Website could be a little easier when trying to log in I had to go through it several times before it accepted my details”

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Posted 6 months ago

Hello Karen, Thank you for your feedback. We’re sorry to hear you had trouble logging in and that the process was frustrating. We appreciate your patience and will be looking into ways to improve the login experience on our website. Your input helps us make the necessary changes, and we hope your next visit will be smoother. If you have any other suggestions or need further assistance, please don’t hesitate to reach out. Thanks again for sharing your thoughts!

Posted 6 months ago

“Placing the order was not straightforward due to an over helpful chat bot. Everything else was perfect”

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Posted 8 months ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team.

Posted 8 months ago

“Very confusing when adding delivery address as it is unclear as to whether or not there is a message card in the order. Only confirmed when an e-mail is received. Be better to have a clear indication of what is exactly being purchased.”

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Posted 8 months ago

“We’re not delivered next day although that was Royal Mail’s fault ress as lot”

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Posted 1 year ago

“Buggy website, apply pay didn’t work.”

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Posted 1 year ago

“My Kelbrook at number seven vicarage Road hasn't been delivered.”

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Posted 1 year ago

“Flowers lovely but the card was blank when I put a message in it ?”

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Posted 1 year ago

“Flowers actually seemed fine. But ordered extras with it which were substituted for an unwanted alternative without being given the choice for a refund instead. Also the website does not work on mobile, the payment processing just fails in an infinite loop so had to give up and move to a desktop computer to place the order. Good prices but maybe you get what you pay for.”

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Posted 1 year ago

“While my recipient loved the flower/plant - this is the second time I have sent flowers via B&M and the message I carefully composed has not been pulled through on the order. I reported this the second time today to a customer service agent James c who replied several times to tell me there had been no message they could see. This I know but yet I know I put a message so i think it is a technical glitch. I also had the same issue with the third of three bunches of flowers in July but same thing - no we didn't get the message but I know 100 percent I wrote it in the field available. I would like for B&M tech team to see if there is an issue with the message field as that is twice my typed message has not been pulled through to the order.”

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Posted 1 year ago

“Was not informed they were on their way. First I heard was the request for this revue so had to check they had arrived.”

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Posted 1 year ago

“Quick, easy to use website will maybe write another review when the item actually arrives”

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Posted 1 year ago

“1st order was not delivered due to address errors in the application. Would not give refund but had to make do with £15 credit on next order as they say they CANNOT give refunds. Hope re-order makes it this time”

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Posted 1 year ago

“I would have given 5 stars but the flowers arrived with no message on the card so the person receiving the did not know who they were from.”

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Posted 1 year ago

“Have ordered 3 times the flowers was good but no message card was wirh them so the people receiving them didn't know who they was from!”

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Posted 1 year ago

“Flowers were beautiful according to my friend plus great delivery service However the message on the card hadn’t been printed. A blank card was sent which was useless I hope this never happens again”

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Posted 1 year ago

“Flowers were delivered but my message was not put on the card so the recipient didn't know who sent them??”

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Posted 1 year ago

“Flowers were to be delivered for mothers day. One on sat and one on Friday. Not happy the Friday one was so delivered so early.”

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Posted 1 year ago

“Flowers came dying so will not be ordering again”

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Posted 1 year ago

B&M Flowers is rated 4.8 based on 10,305 reviews