B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,305 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site difficult to operate from mobile phone.”

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Posted 4 days ago

“We were quite disappointed with the service from parcel force as they should have been delivered on Mon 27th October, it was showing They arrived at the local depot on the Monday morning but didn’t get delivered till late afternoon the following day .”

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Posted 4 months ago

“It was a 4th time I ordered flowers from BM. 1st 3 orders were ok, but at last one flowers arrived withered and looked quit old or out of date. It was our wedding anniversary and it wasn't nice experience.”

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Posted 7 months ago

Dear Aldo, thank you so much for taking the time to share your feedback with us regarding your recent experience with B&M Flowers. We greatly appreciate your honesty and value your opinion as our loyal customer. We are truly sorry that your most recent order did not meet your expectations, particularly on such a special occasion as your wedding anniversary. We understand how important it is for the flowers to be fresh and beautiful, and we apologise for any disappointment caused by the withered and outdated appearance of the blooms. Please accept our sincerest apologies for this oversight. We always strive to deliver the highest quality products and ensure customer satisfaction. Please send us some images of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 7 months ago

“NOT MANY FLOWERS FOR YOUR MONEY !!!!!!!”

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Posted 7 months ago

Thank you so much, Ann, for taking the time to provide us with your feedback about your experience at B&M Flowers. We truly appreciate your valuable input and apologize for any inconvenience caused. We understand that receiving not many flowers for your money was disappointing and not what you were expecting. We are sorry for falling short of your expectations. We strive to provide our customers with the best products and service, and it seems we missed the mark in this instance. If possible, please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 7 months ago

“I ordered a large bouquet of flowers and was very disappointed when ten carnations turned up. If this is large I dread to think how many you would get in a small bouquet. Will not be buying this way again.”

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Posted 8 months ago

Dear Sally, thank you so much for taking the time to provide us with your feedback on your recent experience with B&M Flowers. We truly appreciate your honesty and value your input. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Once again, we apologize for any frustration this may have caused you, and we genuinely appreciate your understanding and willingness to share your thoughts. We hope for another opportunity to serve you better in the future. Warmest regards, B&M Flowers

Posted 8 months ago

“Having used B&M Flowers a few times before without any problem's I am sad to say and as you can see (from the photo) that the last flowers were of very poor quality. I am extremely embarrassed that such a bouquet was sent on my behalf. I did complain to B&M Flowers who have since offered me some financial recompense so that I can give them one more chance.”

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Posted 9 months ago

Dear Jon,Thank you so much for taking the time to provide your feedback about your recent experience with B&M Flowers. We truly appreciate customers like you who share their concerns and help us improve our services. Firstly, we would like to apologise for the poor quality of the flowers you received. It is disheartening to hear that we fell short of your expectations, especially since you have been a loyal customer and had a positive experience with us before. We understand how embarrassing it must have been for you to have such a disappointing bouquet sent on your behalf. We are glad to hear that you reached out to us regarding this issue, and we are sorry for any inconvenience it may have caused you. We sincerely apologise for failing to meet your expectations.

Posted 9 months ago

“I paid extra for a named day delivery but the flowers weren’t delivered until the day after. I wrote to customer services to ask them to refund the delivery fee as I could have had the same service using their free delivery option, but the person I spoke to just came back with a very unsympathetic response, that sounded scripted and completely uninterested, even the beginning of the email said Hello (NAME) put me right off using them again.”

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Posted 1 year ago

Dear Kayleigh, thank you so much for taking the time to provide us with your feedback regarding your recent experience with B&M Flowers. We truly appreciate customers like you who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you experienced with the delayed delivery of your named day order. We understand how frustrating it can be when expectations are not met, especially after paying extra for a specific service. Additionally, we apologise for the lack of sympathy and genuine concern from our customer service representative. We are truly sorry for any negative impression this may have left on you. At B&M Flowers, we strive for excellence in both our products and customer service. I will feed this back to the relevant team members. Once again, we want to express our gratitude for bringing this matter to our attention. It is through valuable feedback like yours that we are able to make the necessary improvements for a better customer experience. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Katie B&M Flowers

Posted 1 year ago

“Plant arrived damaged. I suppose that's what happens when getting plants delivered!”

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Posted 1 year ago

Dear Kevin, Thank you so much for taking the time to share your experience with us here at B&M Flowers. We truly appreciate your feedback and apologise for the inconvenience caused by the damaged plant. Your feedback is essential to help us improve our services and ensure that our plants arrive in perfect condition. We genuinely value your opinion and would like to make things right. Please could you send us some photos of the plant to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Unfortunately they still haven't been received- they were due yesterday as it was my friends birthday today but hopefully they we be delivered on Monday”

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Posted 1 year ago

“Freesia blast medium contained a grand total of TWO freesias, and 5 roses and a lot of just greenery. It was a gift to a relative mourning a deceased relative so was absolutely disgusted when that arrived. I dread to think what would have turned up if I'd gone standard rather than paying the extra for the medium as pictured which showed upwards of 9 roses and 12 freesias! Absolutely NOT as pictured and was classed as 'ok' by the customer service team.”

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Posted 1 year ago

“Flowers arrived on time but very disappointed with the amount of flowers received mush smaller amount than was in the picture”

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Posted 1 year ago

“Flowers were delivered on time but unfortunately the message wasn’t there. Was delivered with empty card so my friend not even know from who she received the flowers. Disappointed”

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Posted 1 year ago

“Flowers were delivered on time but very poor, not to bad when delivered but within 4 days they died and the lillies never even opened , plus i ordered the med and i think they sent the small size, I complained to customer services and they offered me £10 which I was not very happy, the cost of flowers these days are expensive and expect them to last a while and get the right size, I sent pics in and now not heard anymore from them , disgusting. I have sent another email again and see if I get a response.”

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Posted 1 year ago

“Flowers delivered on time but my message was not placed on the card so our Auntie didn’t know who had sent. Complained but b&m were adamant no message was entered. I can 100 per cent state it was and we checked for no typos but still told I’m wrong. Not impressed at all not delivered the whole service we paid for. B&m need to check their system and take customers word something wrong at their end. No part refund even offered!”

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Posted 1 year ago

“Small bunch for the price very disappointing and wont use B&M flowers again”

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Posted 1 year ago

“Ordered the large size but was disappointed when the bouquet didn’t even look as full as the medium one which was pictured. Delivery was on time though.”

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Posted 1 year ago

“I ordered flowers for valentines day for my wife. I was very disappointed as most of the flowers were dead or dieing”

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Posted 2 years ago

“very dry only just alive”

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Posted 2 years ago

“I haven't received notifications or tracking advice to say that the flowers had been deluvered.”

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Posted 2 years ago

“When is a stem not a stem - when its in the bunch of B and M (aka Prestige Gifting) flowers that you've ordered for your mums 95th birthday. I ordered a bouquet of 22 stems - paid extra for a medium bouquet and only actually got 15 stems. No problem with the quality of the flowers but the company would not accept that someone had just made a mistake and that there was a 'quantity control' issue. I got a £10 refund eventually after a weeks worth of emails but shame on you B and M - just made me feel someone was cutting corners somewhere in the process and then being so defensive about what was actually delivered. Sadly won't be buying from you again.”

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Posted 2 years ago

B&M Flowers is rated 4.8 based on 10,305 reviews