B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,305 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband orders a bunch of flowers from B and M at a cost of £30 Plus delivery. When they arrived they were wilted and a very small bunch definitely not worth the £30 he was charged. My husband had complained to B and M who are saying that there is nothing wrong with the flowers. I feel he has totally been ripped off. I could buy over healthier flowers from my local Aldi store and more flowers. Annoyed and disappointed B and M”

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Posted 2 months ago

“website very anoey Can not rate when not seen gift”

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Posted 2 months ago

“Flowers were of poor quality. They arrived bashed. I paid £22 and I could have bought better from the garage for £2.50. I asked for a refund and was refused. They just offered a £10 credit on my on-line account. Not good service at all”

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Posted 3 months ago

“Very bad experience and didn't deliver on time”

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Posted 3 months ago

“Couldn't tell you - they've still not shown up! I ordered last week for Saturday delivery on a 24h guaranteed delivery and I'm still waiting for them to be delivered to my mum. They'll be compost by the time they arrive. And your customer service was no help either”

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Posted 4 months ago

“I ordered an upgraded larger bouquet and chocolates for £30 for a friend who was ill and was very disappointed with my order . On arrival some of the roses that were open were squashed flat . My friend counted 22 flowers that did not open . After a few days of waiting to see if the flowers opened , I reached out to customer service who told me that I had exceeded the return time . Terrible experience, no not order !”

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Posted 4 months ago

“Flowers do didn’t arrive offered a very poor refund will not be using again”

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Posted 4 months ago

“Not hood j said for next day delivery they took 2 days royal mail service terrible won't be ordering again”

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Posted 4 months ago

“Plant display come smashed to pieces could not save any of the plants.. Have submitted a complaint but still waiting for a reply poor communication not even an apology or will look into this for you angry”

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Posted 4 months ago

“The website is no good. I have ordered off B&M before and always found it very hard to order and pay on-line. KEEP IT SIMPLE!!!!!”

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Posted 4 months ago

“Dreadful service.You didn't include the sympathy card with the flowers ,which I filled in online.Obviously a website issue and lack of quality control.Customer service were dire.DON'T USE.”

Helpful Report

Posted 5 months ago

Hello David, thank you so much for taking the time to provide us with your feedback about your recent experience with B&M Flowers. We truly appreciate customers like you who share their thoughts and help us identify areas where we can improve. We sincerely apologise for the inconvenience caused by not including the sympathy card with the flowers. It seems there might have been a website issue and this was not added to the order. We understand how important such gestures are, especially during difficult times, and we deeply regret any disappointment or sadness this may have caused. Once again, thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused and assure you that we are committed to enhancing our services. Best regards, Katie

Posted 5 months ago

“Purchased September Beauty for my late sisters September birthday to lay on her grave. What a disappointment. Very sparse and the quality of the flowers were poor. This reminded me I had used you once before but had forgotten my opinion was the same then. Really sad I know £20 isn’t much but definitely not value for money. Note to self DON’T USE AGAIN”

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Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with the September Beauty arrangement. This isn’t the experience we want to provide, and I understand how important it is for these moments to be meaningful. Your feedback is valuable, and I apologise for not meeting your expectations. Please reach out to our customer service team with your order details so we can address the issue and try to make things right. Thank you for sharing your experience, and I’m very sorry for any distress this may have caused. Best wishes, Rosie

Posted 6 months ago

“The flowers died the next day this is bad. Heartbroken when I paid like 25 pound for them Money I don't have to just throw away”

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Posted 7 months ago

Dear Emma, thank you so much for taking the time to share your feedback about your recent experience with B&M Flowers. We genuinely appreciate your valuable input, as it helps us improve our services. We are truly sorry to hear that the flowers you purchased from us wilted so quickly. We understand how disappointing and heartbroken this must have made you feel. We sincerely apologise for any inconvenience or frustration this may have caused you. We would like to look into this for you. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 7 months ago

“I paid the extra for the next day delivery but the flowers were finally delivered 3 days later than this. Despite contacting the company all I was offered was a few pounds in credit to use on my next order (there won't be a next order) and an excuse that the postage is out of their control. The 24HR postage should be made clearer on their website that it maynot arrive in 24hrs. Not impressed!”

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Posted 9 months ago

Dear Hannah, thank you so much for taking the time to provide us with your feedback regarding your recent experience with B&M Flowers. We truly appreciate your valuable input and we sincerely apologise for the inconvenience you faced. We understand your disappointment with the delay in delivery, especially after paying for next-day delivery. We deeply regret any inconvenience this may have caused you. It is never our intention to provide anything less than exceptional service. We apologise if our resolution fell short of your expectations. We strive to find solutions that are satisfactory to our customers, and we apologise for any frustration you may have felt. We take your feedback seriously and will work diligently to prevent similar situations from occurring in the future. Thank you once again for sharing your concerns with us. We appreciate your patience and understanding. Best wishes, Katie

Posted 9 months ago

“Terrible service. I never received my flowers and yet you ask me to review my experience. Is this a joke to you? I ordered flowers on Monday the 15th and they never arrived and your customer service never provided any reasonable explanation. I actually found the staff quite rude and dismissive. Won’t be ordering again!! I hope I receive my refund as per my request!!”

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Posted 10 months ago

“I will never use nor recommend your company again. Order did not arrive on 28th as booked for special diamond wedding anniversary. So disappointing!!!! Had to wait til 30th as no Royal Mail deliver on 29th as bank holiday. Did no one in B&M or Royal Mail think that a diamond wedding anniversay - 60 years married - was worth prioritising for a couple of 80 year olds.”

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Posted 11 months ago

“Late delivery for mothers day. no care just reading a script when I asked to call me... Will never use this cowboy company again....”

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Posted 11 months ago

“Awful flowers”

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Posted 1 year ago

“The flowers were very poor for the money. I doubt that I would use B&M flowers again. Would not recommend. On the plus side delivery was good.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with B&M Flowers. We truly appreciate your honest opinion and are sorry to hear about the poor quality of the flowers you received. We understand how disappointing this must have been for you and we sincerely apologise for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“Flowers where NOT fresh, looked worse than garage bought flowers would have got three times the amount from Morrisons/asda or tescos for the money l paid....disgusting small not medium bunch of dried, sad looking flowers very disappointing and won't use B&M flowers again ...they've lost a small fortune from myself and other family members as all agree terrible flowers”

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Posted 1 year ago

Dear Samantha, thank you so much for taking the time to share your feedback about your recent experience with B&M Flowers. We sincerely appreciate your honesty and value your opinion. We are truly sorry to hear about the issues you encountered with the flowers you purchased. It is very disappointing to learn that they were not fresh and did not meet your expectations. We understand that this has caused you and your family members a great deal of disappointment, and we apologise for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 year ago

B&M Flowers is rated 4.8 based on 10,305 reviews