B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,290 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My grandaughter loved them”

Helpful Report

Posted 5 months ago

Thank you very much for your glowing 5-star review of B&M Flowers! We truly appreciate your kind words and feedback. Once again, thank you for taking the time to share your positive experience with us. We sincerely appreciate your support, and we look forward to serving you and your loved ones in the future. Warmest regards, B&M Flowers

Posted 5 months ago

“Delivered on the day we requested and a beautiful bunch of flowers they were too, fabulous service I had a technical glitch by adding emojis in my text so nothing was recorded, spotting the error after placing my order and contacted the support team who quickly added our message manually, wonderful service thank you.”

Helpful Report

Posted 5 months ago

Dear David, thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your kind words and are delighted to hear that your experience with B&M Flowers was nothing short of fabulous. Once again, we sincerely appreciate your support and are grateful for your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, B&M Flowers Team

Posted 5 months ago

“Great! Delivery on time.”

Helpful Report

Posted 5 months ago

Dear Dawn, thank you so much for taking the time to leave us a 5-star rating! We really appreciate your kind words and support. Great! Delivery on time. We are thrilled to hear that you had such a positive experience with B&M Flowers. Our team works hard to ensure that our customers receive top-notch service, and your feedback reaffirms the hard work we put in every day. Once again, thank you for choosing B&M Flowers. We look forward to serving you again soon! Warm regards, Rosie

Posted 5 months ago

“Ordering straight forward”

Helpful Report

Posted 5 months ago

Dear Pippa, thank you so much for your glowing 5-star review of B&M Flowers! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. Once again, thank you for your feedback and for choosing B&M Flowers. We look forward to serving you again in the future. Warm regards, Rosie

Posted 5 months ago

“The deal appears to be good,will know when my friend gets the flowers. The chance to Use your Help space, was t any good, it did t work. I wasn’t asked for my card details and after I had put in my friends address and my billing address I realised that and had to track back I nearly lost the order. I hope the flowers will be delivered by tomorrow morning as it states that is so, if I ordered before 10 pm. Which I did. The reason is because she heard today her brother had passed away. Patricia Kinchin”

Helpful Report

Posted 5 months ago

Dear Patricia, thank you so much for your wonderful 5-star rating of B&M Flowers! We truly appreciate your loyalty and your kind words about our service. We're thrilled to hear that you found the deal to be good and we hope that your friend is delighted with the flowers once they are delivered. We apologise for any inconvenience you experienced with our Help space. We're constantly working to improve our systems and appreciate your feedback. Rest assured, we have taken note of your concerns and will address them promptly. Thank you once again for choosing B&M Flowers. We value your continued support and look forward to serving you again in the future. Best regards, Katie

Posted 5 months ago

“Brilliant as always. Thank you”

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Posted 5 months ago

Dear Susan, thank you so much for your kind words and for awarding us a perfect 5-star rating for B&M Flowers. We truly appreciate your support and are thrilled to hear that you had another brilliant experience with us. Warm regards, Rosie

Posted 5 months ago

“Flowers were ordered as a thank you for a family member. I was told (as I did not see the flowers myself) that they were lovely”

Helpful Report

Posted 5 months ago

Hello Beverley, Thank you for your feedback! We’re glad to hear that the flowers were well-received and appreciated by your family member. If you need anything else or have any future orders, we’re here to assist!

Posted 5 months ago

“First time using the site and its extremely user friendly and reasonably priced. Currently working overseas and its allowed me to quickly purchase flowers for various events.”

Helpful Report

Posted 5 months ago

Hello Wesley, Thank you for your great review! We’re glad to hear that you found our site user-friendly and reasonably priced. It’s wonderful to know it’s been helpful for you while working overseas. If you need any more assistance or have future flower needs, we’re here to help!

Posted 5 months ago

“5 star service as usual recipient a dear friend of my said the flowers were beautiful and arrived in the given timeslot thank you”

Helpful Report

Posted 5 months ago

Hello Laura, Thank you for the 5-star review! We’re thrilled to hear that your friend found the flowers beautiful and that they arrived within the promised time slot. We appreciate your continued support and look forward to helping you with future orders!

Posted 5 months ago

“Used on mobile, website scaled almost perfectly with my screen size, I like the UI and everything worked fine except from using Apple Pay.”

Helpful Report

Posted 5 months ago

Hello Morgan, Thank you for your feedback! We're glad to hear that you had a positive experience with our website's mobile interface and UI. I’m sorry to hear about the issue with Apple Pay. We’ll look into this to ensure it works smoothly for all users. If you have any other concerns or need assistance, please let us know!

Posted 5 months ago

“Found the web site quite easy to use.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're glad to hear that you found our website easy to use. If you have any suggestions for further improvements or need any assistance, please feel free to let us know!

Posted 5 months ago

“Im very impressed with the arrangement of plants, loved the colours”

Helpful Report

Posted 5 months ago

Hello Gillian, Thank you so much for your kind words! We’re thrilled to hear that you loved the plant arrangement and the colors. Your satisfaction means a lot to us, and we look forward to bringing more beautiful arrangements your way in the future!

Posted 5 months ago

“Just as the picture. Thank you”

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Posted 5 months ago

Hello Tim, Thank you for your review! We're delighted to hear that the flowers matched the picture. If you need anything else, don’t hesitate to reach out. We appreciate your feedback!

Posted 5 months ago

“Great service! Ordered and arrived the very next morning”

B&M Flowers 5 star review on 10th September 2024

Helpful Report

Posted 5 months ago

Hello Heather, Thank you for the great review! We’re pleased to hear that your order arrived the very next morning. If you need anything else, just let us know. We look forward to serving you again!

Posted 5 months ago

“Purchased September Beauty for my late sisters September birthday to lay on her grave. What a disappointment. Very sparse and the quality of the flowers were poor. This reminded me I had used you once before but had forgotten my opinion was the same then. Really sad I know £20 isn’t much but definitely not value for money. Note to self DON’T USE AGAIN”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with the September Beauty arrangement. This isn’t the experience we want to provide, and I understand how important it is for these moments to be meaningful. Your feedback is valuable, and I apologise for not meeting your expectations. Please reach out to our customer service team with your order details so we can address the issue and try to make things right. Thank you for sharing your experience, and I’m very sorry for any distress this may have caused. Best wishes, Rosie

Posted 5 months ago

“The flowers arrived on time and were beautiful”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re delighted to hear that the flowers arrived on time and were beautiful. If you have any other needs or questions, feel free to reach out. We look forward to serving you again!

Posted 5 months ago

“Your flowers and the chocolates meant an awful lot to a family that has had very bad news. I was delighted with the choices on offer and the efficiency of your service. I will certainly use your company again.”

Helpful Report

Posted 5 months ago

Thank you for your heartfelt message. We’re deeply touched to hear that our flowers and chocolates could bring some comfort during such a difficult time. We’re glad you were pleased with our choices and service. We look forward to assisting you again in the future.

Posted 5 months ago

“My sister was very pleased with her flowers and I will definitely be using B&M again!”

Helpful Report

Posted 5 months ago

Hi Yvonne, Thank you for your great feedback! We’re delighted to hear that your sister was pleased with her flowers. We look forward to serving you again and helping you with future occasions!

Posted 5 months ago

“Nice choice of flowers and speedy delivery. I didn't see the flowers but the recipient was very happy.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad to hear that the recipient was very happy with the flowers and that you appreciated the speedy delivery. We look forward to helping you with more beautiful arrangements in the future!

Posted 5 months ago

“Great service flowers were lovely, really pleased”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We’re thrilled to hear that you were pleased with both the service and the flowers. We appreciate your support and look forward to assisting you again soon!

Posted 5 months ago

B&M Flowers is rated 4.8 based on 10,290 reviews