B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,290 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value and fantastic array of flowers to choose x”

Helpful Report

Posted 9 months ago

Thank you so much for giving B&M Flowers a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you found our selection of flowers to be excellent value and fantastic. Your satisfaction is our top priority, and we are delighted to have met your expectations. Once again, thank you for choosing B&M Flowers, and we look forward to serving you again in the future. Best regards, Tom

Posted 9 months ago

“Having used B&M Flowers a few times before without any problem's I am sad to say and as you can see (from the photo) that the last flowers were of very poor quality. I am extremely embarrassed that such a bouquet was sent on my behalf. I did complain to B&M Flowers who have since offered me some financial recompense so that I can give them one more chance.”

Helpful Report

Posted 9 months ago

Dear Jon,Thank you so much for taking the time to provide your feedback about your recent experience with B&M Flowers. We truly appreciate customers like you who share their concerns and help us improve our services. Firstly, we would like to apologise for the poor quality of the flowers you received. It is disheartening to hear that we fell short of your expectations, especially since you have been a loyal customer and had a positive experience with us before. We understand how embarrassing it must have been for you to have such a disappointing bouquet sent on your behalf. We are glad to hear that you reached out to us regarding this issue, and we are sorry for any inconvenience it may have caused you. We sincerely apologise for failing to meet your expectations.

Posted 9 months ago

“The service was excellent. Flowers received very quickly and I was told very good.”

Helpful Report

Posted 9 months ago

Dear Julia,Thank you so much for your fabulous five-star rating of B&M Flowers! We are truly grateful for your kind feedback. We're thrilled to hear that our service met your expectations and that you received your flowers in a timely manner. Your satisfaction is our top priority, and we are delighted to know that you were pleased with the quality. Once again, thank you for taking the time to share your experience. We truly appreciate your support and hope to serve you again in the future. Warmest regards, Rosie

Posted 9 months ago

“Always amazing. Well worth the money. Easy to order. Great service. Very professional”

Helpful Report

Posted 9 months ago

Dear Sheryle,Thank you so much for your fantastic 5-star rating of B&M Flowers! We truly appreciate your kind words and are thrilled to hear that you find our service to be always amazing and well worth the money. Our team works hard to ensure that ordering from us is easy and convenient, so we're glad to know it's paying off. We pride ourselves on delivering great service while maintaining a high level of professionalism. Your satisfaction is our top priority - thank you for recognizing our efforts! We look forward to serving you again in the future. Best regards, B&M Flowers

Posted 9 months ago

“I purchased the flowers as a birthday gift for my sister. They arrived on the date I requested and she was very pleased with them.”

Helpful Report

Posted 9 months ago

Dear Dorothy, Thank you so much for taking the time to leave us a delightful 5 star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with B&M Flowers. We're glad to know that the flowers you purchased as a birthday gift for your sister arrived on the requested date. It brings us immense joy to learn that she was very pleased with them. We are grateful for the opportunity to have helped make your sister's birthday special. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warmest regards, The B&M Flowers Team

Posted 9 months ago

“My friend was delighted with her flowers”

Helpful Report

Posted 9 months ago

Dear Sharon, Thank you so much for your five-star rating and positive review of B&M Flowers! We are thrilled to hear about your wonderful experience with our services. Warmest regards, Tom

Posted 9 months ago

“I have used BnMs flower service for some time and can honestly say that I have never had any reason to complain as they have all been beautiful. They last very well too and the options a great. The other gifts are very good as well. Highly recommended.”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic five-star rating and for choosing B&M Flowers as your go-to floral service! We genuinely appreciate your continued support and your kind words about the beauty and longevity of our flower arrangements. It's wonderful to hear that you have never had any reason to complain, as our team works tirelessly to ensure each experience is exceptional. Once again, we thank you for your loyalty and for taking the time to share your positive experience. We look forward to serving you again with more breathtaking flowers and amazing gift options. Warmest regards, The B&M Flowers Team

Posted 9 months ago

“Sooo easy and great prices”

Helpful Report

Posted 9 months ago

Dear Lesley, Thank you so much for your fantastic 5-star rating of B&M Flowers! We truly appreciate your support and are thrilled to know that you had a wonderful experience with us. Once again, thank you for choosing B&M Flowers and for taking the time to leave us such a glowing review. We look forward to serving you again in the future! Warm regards, Tom

Posted 9 months ago

“I have had flowers from Next and M & S but these have definitely been the best in quality, packaging and price. Very easy to order and kept informed all the way.”

Helpful Report

Posted 9 months ago

Dear Sue, Thank you so much for awarding B&M Flowers with a 5-star rating! We are thrilled to hear that your experience with us was exceptional and that our flowers surpassed your expectations in terms of quality, packaging, and price. We greatly appreciate your kind words and are delighted to know that you found our ordering process to be easy and that we kept you well-informed throughout. Best regards, The B&M Flowers Team

Posted 9 months ago

“Flowers arrived next day as requested and recipient thought they were lovely.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your experience and giving us a fantastic 4-star rating! We deeply appreciate your kind feedback. We are thrilled to hear that the flowers arrived as requested, right on time! Our priority is to ensure timely delivery, and we are glad that we could meet your expectations. It brings us immense joy to know that the recipient found the flowers lovely. Your satisfaction means the world to us, and we are here to provide you with the best floral services at all times. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Once again, thank you for your support and for choosing B&M Flowers. We look forward to serving you again soon! Warm regards, B&M Flowers Support Team

Posted 9 months ago

“Flowers arrived on time and were lovely”

Helpful Report

Posted 9 months ago

Dear Kath, Thank you so much for choosing B&M Flowers and for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and are delighted to hear that the flowers arrived on time and were lovely. Your satisfaction means the world to us, and we look forward to serving you again in the future. If you have any further comments or questions, please don't hesitate to reach out. Warmest regards, Rosie

Posted 9 months ago

“Large Bouquet of flowers purchased. Bought together with Chocolates as a thank you gift. Feedback from recipient was that the bouquet was absolutely beautiful and exactly as shown on the online photo. The flowers came in a very sturdy box, and were delivered on the day requested, with regular updates from Royal Mail as to the progress of the flowers up to delivery. Photographic proof of delivery was then sent to me. Would highly recommended B&M Flower. This is based on my own personal experiences.”

Helpful Report

Posted 9 months ago

Dear Graham, Thank you so much for your amazing 5-star rating of B&M Flowers! We truly appreciate your feedback and are thrilled to hear that the bouquet of flowers you purchased, along with the chocolates, was a perfect thank you gift. It's fantastic to know that the recipient found the bouquet to be absolutely beautiful and exactly as shown in the online photo. We take great care in ensuring that our flowers are delivered in pristine condition, and we are glad that you found the sturdy box to be satisfactory. We understand the importance of timely deliveries, which is why we provide regular updates from Royal Mail regarding the progress of your flowers until they reach their intended destination. Moreover, we want to give you peace of mind, which is why we provide photographic proof of delivery. Thank you once again for highly recommending B&M Flowers based on your own personal experiences. Your support means the world to us, and we look forward to serving you again in the future. Warm regards, B&M Flowers

Posted 9 months ago

“Flowers sent to my Aunty who is unwell. She was over the moon, thank you”

Helpful Report

Posted 9 months ago

Thank you so much, Sally, for your stellar 5-star rating of B&M Flowers! We truly appreciate your kind words. We are very happy to hear that the flowers we sent to your Aunt, who is unwell, brought joy to her. It's incredibly fulfilling for us to know that our floral arrangements made her feel over the moon. Thank you for trusting us with such an important task. We hope your Aunt recovers swiftly, and please don't hesitate to reach out if you ever need our services again.

Posted 9 months ago

“Easy to order, good price, delivered on time. My cousin was well pleased”

Helpful Report

Posted 9 months ago

Dear Janet, Thank you so much for your outstanding 5-star review of B&M Flowers! We are thrilled to hear that you found our ordering process easy, and our prices to be good. We are also delighted to know that your cousin was well pleased with the timely delivery of our flowers. Customer satisfaction is our top priority, and we are glad that we could meet your expectations. Once again, thank you for choosing B&M Flowers. We truly appreciate your support and hope to serve you again in the future! Best regards, B&M Flowers Team

Posted 9 months ago

“Always lovely flowers. Apple Pay button never works though.”

Helpful Report

Posted 9 months ago

Dear Kim, Thank you so much for your amazing 5-star rating of B&M Flowers! We are thrilled to hear that you find our flowers always lovely. Your support means the world to us! We would like to apologise for the inconvenience you experienced with our Apple Pay button. We sincerely appreciate your feedback, and we assure you that we are working diligently to resolve this issue. We appreciate your patience and understanding. Thank you once again for choosing B&M Flowers. We value your satisfaction and look forward to serving you with excellence in the future! Warm regards, Rosie

Posted 9 months ago

“The person they were for said they were lovely. I did pay extra for the larger bunch”

Helpful Report

Posted 9 months ago

Thank you so much for your wonderful 5-star review of B&M Flowers! We truly appreciate your feedback and support. We are delighted to hear that the flowers were loved by the recipient. It warms our hearts to know that they were considered lovely. As a token of our gratitude, we wanted to ensure that you received an exceptional experience, so we included a larger bunch of flowers for you. It is customers like you who make our job so fulfilling. We'll continue striving to deliver the same level of quality and beauty with every order. Once again, thank you for choosing B&M Flowers. We are grateful for your trust in us and look forward to serving you again soon! Best regards, Katie

Posted 9 months ago

“I paid the extra for the next day delivery but the flowers were finally delivered 3 days later than this. Despite contacting the company all I was offered was a few pounds in credit to use on my next order (there won't be a next order) and an excuse that the postage is out of their control. The 24HR postage should be made clearer on their website that it maynot arrive in 24hrs. Not impressed!”

Helpful Report

Posted 9 months ago

Dear Hannah, thank you so much for taking the time to provide us with your feedback regarding your recent experience with B&M Flowers. We truly appreciate your valuable input and we sincerely apologise for the inconvenience you faced. We understand your disappointment with the delay in delivery, especially after paying for next-day delivery. We deeply regret any inconvenience this may have caused you. It is never our intention to provide anything less than exceptional service. We apologise if our resolution fell short of your expectations. We strive to find solutions that are satisfactory to our customers, and we apologise for any frustration you may have felt. We take your feedback seriously and will work diligently to prevent similar situations from occurring in the future. Thank you once again for sharing your concerns with us. We appreciate your patience and understanding. Best wishes, Katie

Posted 9 months ago

“Lovely flowers easy web site to view.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are delighted to hear that you found our flowers lovely and the website easy to navigate. Your positive feedback means the world to us. We're constantly working hard to provide the best experience for our customers, and it's heartwarming to know that we've succeeded in doing so for you. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing B&M Flowers. We look forward to serving you again in the future! Best regards, The B&M Flowers Team

Posted 9 months ago

“Excellent flowers as always”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your kind words and continuous support of B&M Flowers. It brings us great joy knowing that you found our flowers to be excellent, as always. Thank you for choosing B&M Flowers, and we look forward to serving you in the future for all your floral needs. Warm regards, B&M Flowers

Posted 9 months ago

“Bought for friends birthday she was very pleased with them arrived in morning,I Will deffinately be using B&M Flowers again and will recommend them to my friends x.”

Helpful Report

Posted 9 months ago

Dear Carol, Thank you so much for your spectacular 5-star rating of B&M Flowers! We are absolutely thrilled to hear that the flowers you purchased for your friend's birthday were met with joy and arrived promptly in the morning. We greatly appreciate your kind words and are delighted to know that you had such a positive experience with us. Warm regards, Tom

Posted 9 months ago

B&M Flowers is rated 4.8 based on 10,290 reviews