B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,305 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My best friend loved them she is very unwell and the flowers made her week thank you 😊”

Helpful Report

Posted 5 months ago

Hello Nicola, Thank you for your touching feedback! We're so glad to hear that the flowers brought joy to your best friend during a difficult time. It means a lot to us to know we could help brighten her week.

Posted 5 months ago

“Went well, a little disappointing that one is dragged to include a printed message (though a recorded one is free) but great value on the pricing for flowers and delivery. I would like to be able to see pictures of the different sizes of each bunch before ordering.”

Helpful Report

Posted 5 months ago

Hello Kavita, Thank you for your feedback! We're glad to hear that your overall experience went well and that you found our pricing for flowers and delivery great value. We appreciate your suggestion regarding the printed messages and the desire to see pictures of the different sizes before ordering; we'll definitely take this into consideration for future improvements. Your insights are valuable to us, and we look forward to serving you again!

Posted 5 months ago

“Delivered in time with beautiful product all ready for flowering”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give us a 4-star rating for B&M Flowers. We truly appreciate your feedback! We are thrilled to hear that your order was delivered on time and that you received a beautiful product ready for flowering. Your satisfaction is our top priority, and we hope to serve you again in the future.

Posted 5 months ago

“Website quick and mostly easy to use. No photos to show distance between different sizes available of a given bunch of flowers.”

Helpful Report

Posted 5 months ago

Hello Kavita, Thank you so much for taking the time to leave us a 4-star review for B&M Flowers. We truly appreciate your feedback and support.

Posted 5 months ago

“Beautiful quality flowers, and carefully packaged. Delivered on the day I requested, although it was nearly 2pm by the time they were dropped off.”

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Posted 5 months ago

Hello Carole, thank you so much for your wonderful review and for giving B&M Flowers a 4-star rating! We truly appreciate your feedback.

Posted 5 months ago

“Happy with quality of the plants which arrived in bud and looked great in the rustic basket. My daughter was very pleased with my choice. One slight quibble , requested delivery on 19/9/24 but it was delivered on 18/9/24. Otherwise no complaints whatsoever and will use again!”

Helpful Report

Posted 5 months ago

Hello Carol, Thank you for your wonderful feedback! We're delighted to hear that you were happy with the quality of the plants and that your daughter loved your choice. We apologize for the early delivery and appreciate your understanding. We’re glad to know you’ll be using us again, and we look forward to serving you in the future!

Posted 5 months ago

“Lovely bouquet and gift the only negative was the day delay in delivery”

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Posted 5 months ago

Hello Mike, Thank you for your feedback! We're glad to hear you loved the bouquet and gift. We apologize for the delay in delivery and appreciate your understanding. We’re constantly working to improve our service, and we hope to provide you with a smoother experience next time!

Posted 5 months ago

“Flowers were nice,”

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Posted 5 months ago

Thank you for your feedback! We're glad to hear that you liked the flowers. If there's anything we can do to improve your experience or if you have any specific requests, please let us know. We look forward to serving you again!

Posted 5 months ago

“Easy to order & was very courteous when I sent a complaint”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad to hear that you found the ordering process easy and appreciated our courteous response to your complaint. Your satisfaction is important to us, and we’re here to help if you need anything further.

Posted 5 months ago

“Quick & easy service. Great choice & fast delivery options.”

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Posted 6 months ago

Hello, Thank you for your positive feedback! We're delighted to hear that you found our service quick and easy, with a great selection and fast delivery. Your satisfaction is our priority, and we look forward to serving you again in the future!

Posted 6 months ago

“Flowers arrived in good shape, blooms were all closed so give them a few days..”

Helpful Report

Posted 6 months ago

Hello Nicole, Thank you for your feedback! We’re glad to hear that the flowers arrived in good shape. It’s normal for blooms to be closed upon arrival, and they should open up beautifully in a few days. If you have any further questions or need assistance, feel free to reach out. Thanks for choosing us!

Posted 6 months ago

“I ordered these for my Mother's Birthday, I have ordered flowers from B & N before and have been impressed with the service and the beautiful flowers. You are spoilt for choice as there are so many to choose from. It has taken me an hour to choose the right ones. I hope these are as beautiful as the others I ordered. I cannot comment on them yet as My mum will receive them next week.”

Helpful Report

Posted 6 months ago

Thank you for your detailed feedback! We’re delighted to hear that you’ve been impressed with our service and the selection of flowers in the past. We’re confident that the flowers you’ve chosen for your mother will be just as beautiful as the others you’ve ordered. We hope they bring a special touch to her birthday. If you have any concerns or need assistance once they’ve been received, please let us know. Thanks again for your continued support!

Posted 6 months ago

“It’s easy to do not that expensive but the flowers could have a bit more variety”

Helpful Report

Posted 6 months ago

Hello Linus, Thank you for your feedback! We're glad to hear you found the process easy and the pricing reasonable. We appreciate your suggestion about adding more variety to our flower selection and will certainly take it into consideration as we continue to improve our offerings. Your input is invaluable, and we hope to have the chance to exceed your expectations next time!

Posted 6 months ago

“Worked well, easy to use, flowers were appreciated”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We’re glad to hear that the process worked well and was easy to use. It’s wonderful to know that the flowers were appreciated. If you need any further assistance or have future needs, we’re here to help! Best regards, B&M Flowers

Posted 6 months ago

“Very pleased with flower arrangement. My grandaughter loved them.”

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Posted 6 months ago

Dear Jean, thank you so much for choosing B&M Flowers and taking the time to leave us a positive 4-star rating! We truly appreciate your support.

Posted 6 months ago

“Sent as a gift and stems had to be trimmed quite a bit as they were very long especially on the greens. Flowers were tight bulbs but have opened up nicely now. Quick free delivery”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 4-star rating of B&M Flowers! We truly appreciate your feedback and are delighted to hear that you were satisfied with your recent purchase. We're glad that our flowers were able to open up beautifully after the stems were trimmed. Our team always strives to provide top-quality products, so it's fantastic to know that you were pleased with the result. Also, we're thrilled to hear that our quick and free delivery service added convenience to your experience. Once again, thank you for choosing B&M Flowers. We value your patronage and look forward to serving you again in the future. Best regards, B&M Flowers Customer Support

Posted 6 months ago

“Very good although..flowers .price ..service .”

Helpful Report

Posted 7 months ago

Dear Pat, thank you for taking the time to give B&M Flowers a 4-star rating. We truly appreciate your support and are glad to hear that you had a very good experience with us. Your feedback regarding the flowers, price, and service is greatly appreciated. We aim to continuously improve and exceed our customer's expectations. Please don't hesitate to reach out if there's anything else we can assist you with. Thank you again for choosing B&M Flowers! Best regards, Rosie

Posted 6 months ago

“I am requesting if the recipient can be called during the delivery time as she can plan to receive it please”

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Posted 7 months ago

Thank you so much for your generous 4-star rating of B&M Flowers! We appreciate the time you took to share your positive experience with us. Unfortunately, we are unable to pass on specific delivery instructions. I do apologise.

Posted 6 months ago

“Have used by& m flowers several times and always received good feedback and recommended to others .”

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Posted 7 months ago

Dear Daphne, thank you so much for your wonderful 4-star rating of B&M Flowers! We truly appreciate your support and are thrilled to hear that you have been satisfied with our service. We also wanted to extend our gratitude for recommending us to others based on the good feedback you have received. It means a lot to us. Best regards, The B&M Flowers Team

Posted 7 months ago

“Beautiful as always thank you”

Helpful Report

Posted 7 months ago

Dear Miss Conway, Thank you so much for your delightful 4-star rating of B&M Flowers! We are truly grateful for your continuous support and loyalty. Once again, we express our heartfelt gratitude for your kind words and for being such a loyal customer. It is a pleasure serving you, and we look forward to offering you more stunning floral creations in the future. Warm regards, B&M Flowers

Posted 7 months ago

B&M Flowers is rated 4.8 based on 10,305 reviews