B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,305 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website looks outdated however it is simple and easy to use”

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Posted 1 year ago

“Flowers were lovely but the card was completely blank which was very upsetting as it was an important card.”

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Posted 2 years ago

“Delivered on time but the pictures and the actual flowers bit different not exactly the same one which in the Website.”

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Posted 2 years ago

“Happy with flowers, but the delivery was difficult,”

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Posted 2 years ago

“Delivery was great.. I paid extra for large which wasn’t cheap though it might of been bigger…”

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Posted 2 years ago

“Orders arrived, but never received confirmation from courier that either order had been despatched. So had to ring recipient to see if they had arrived - not helpful. Suggest you take this up with Courier.”

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Posted 2 years ago

“Flowers were nice but it says 13 stems that includes the foliage as well so not many actual flowers !! My message on card was blank b and m said I didn’t write a message but I did”

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Posted 2 years ago

“Prompt delivery and recipient said lovely”

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Posted 2 years ago

“Ordered two bunches of the same kind of flowers for different people, only seen a pic of one lot and they look ok Hard to tell by photo.”

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Posted 2 years ago

“first time i used them exerlent, this time, it said free delivery, then would not give it me as opption. sain recomende 5.95 track postage. it was not free and they want to charge this for every item purchased. so £3.99 BEAR IS PLUS 5.95 THIS IS NOT RIGHT. JET TO SEE IF IT ARRIVES ON TIME. IT IS IMPORTANT THAT IT DOES AS THEY GO AWAY THAT EVENING.”

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Posted 2 years ago

“Unfortunately bad first experience from start to finish. Flowers were supposed to be tracked 24hr after ordered and paid 2.95 extra and didn't receive one update. Rang Royal mail to be told would be delivered next day after and then suddenly left by door and the flowers! Don't even look the same. Half the amount. Won't be using again!”

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Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your first experience with us was a disappointing one. This is very upsetting to hear. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“So far the one person I sent them to has been pleased,will wait & see what the next recipient has to say on Wednesday when they receive the flowers”

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Posted 2 years ago

Hello, Thank you for your review, we appreciate your recipient was pleased with the order you had gifted to them. we are grateful you have shared your experience with us. Warm regards Katie

Posted 2 years ago

“Great website and flower price. Haven't received flower's yet hence 3*”

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Posted 2 years ago

Hello Serena, Thank you for your review, we are delighted you found our website great and the flower prices. we would love to hear about your experience once the order has been received. Warm regards Katie

Posted 2 years ago

“Flowers was nearly all closed up”

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Posted 2 years ago

“Very good flowers not bad for £10 👍”

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Posted 2 years ago

“Prompt good service however the flowers were slightly lacking and only a couple of stems I know I ordered the cheapest but still a shame”

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Posted 3 years ago

“Flowers good , but the balloon ordered wasn’t sent , disappointed as it was for my sisters birthday ☹️”

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Posted 3 years ago

“Purchased as a gift do I haven't seen them but was thanked for their arrival.”

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Posted 3 years ago

“Flowers were lovely but ordered them next day delivery for a birthday. They arrived two days after being ordered and no explanation was given for why they weren’t delivered on time. Tracked delivery just said unable to attempt delivery today. Also when I ordered it said I would get an email when delivery dispatched. No email received had to log into account to check progress. I was worried flowers would die as in depot so long.”

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Posted 3 years ago

“Those I have sent flowers to have been happy with service.”

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Posted 3 years ago

B&M Flowers is rated 4.8 based on 10,305 reviews