B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,305 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice flowers”

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Posted 2 years ago

“Bit late because of postalstrike but carntions were in good condition.”

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Posted 2 years ago

“Was so pleased with the first Christmas tree that I ordered, that I ordered a second. Both recipients were delighted with the trees.”

B&M Flowers 5 star review on 20th December 2022

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Posted 2 years ago

“Perfect, flowers were loved by the recipient and did the job wonderfully.”

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Posted 2 years ago

“The flowers were fine but were delivered 3 days late despite paying for next day delivery. When I contacted customer service, they repeatedly told me that my flowers had arrived, event though that wasn't my issue. They then tried to compensate for it by offering more flowers, which would be of no use to me. After about 10 emails back and forth trying to tell them the issue they offered a refund of a 1/3 of the price. Good for cheap flowers, but don't expect them to arrive on time, and don't expect competent customer service. I also paid a ten pounds for a large bouquet and there was only about 10 flowers in there. Waste of money”

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Posted 2 years ago

“Even with the Royal Mail delays they got their on time.”

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Posted 2 years ago

“very easy to send flowers quickly with no hassle”

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Posted 2 years ago

“A++++++++++++”

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Posted 2 years ago

“I ordered these from Australia for my sister in the UK she was thrilled to bits and loved them. They arrived on the correct day and Royal mail kept me up to date on the delivery.”

B&M Flowers 5 star review on 19th December 2022

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Posted 2 years ago

“Service, timing of delivery, quality of flowers and value for money, all excellent.”

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Posted 2 years ago

“Flowers arrived on the day and the receiver said they were lovely”

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Posted 2 years ago

“Lovely flowers delivered fresh and some flowers in bud, they were a day late in delivery but mainly due I suppose to it being Christmas and the postal strikes”

B&M Flowers 5 star review on 17th December 2022

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Posted 2 years ago

“Sent as a Xmas gift ....we're lovely”

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Posted 2 years ago

“Flowers address just opening out and look lovely. Thanks”

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Posted 2 years ago

“Great website very polite staff”

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Posted 2 years ago

“Very good, very professional service! On time as they promised. Thanks”

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Posted 2 years ago

“Great flowers and great service, thank you”

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Posted 2 years ago

“Haven't seen the flowers but am told they are very nice. I'm impressed that they were delivered on time on a day when postal workers were on strike.”

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Posted 2 years ago

“Excellent service and great value for money”

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Posted 2 years ago

“Will never use them again. Ordered well in advance for a specific delivery day (birthday) but it was not delivered. Have been going back and forth with Customer Service for two days and keep getting brushed off with standard emails. They even told me that the tracking info shows it was delivered. However, the tracking info shows it has not been delivered and is till with the courier. I have asked for a full refund but once again, they are dodging the issue.”

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Posted 2 years ago

B&M Flowers is rated 4.8 based on 10,305 reviews