B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,290 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 29th January 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy. Thankyou”

Helpful Report

Posted 1 year ago

“lovely flowers and really quick delivery - no hesitation to recommend or order again”

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Posted 1 year ago

“The flowers were delivered on time and as described”

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Posted 1 year ago

“The flowers were delivered on the day I asked for and were absolutely beautiful, thank you.”

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Posted 1 year ago

“Flowers where NOT fresh, looked worse than garage bought flowers would have got three times the amount from Morrisons/asda or tescos for the money l paid....disgusting small not medium bunch of dried, sad looking flowers very disappointing and won't use B&M flowers again ...they've lost a small fortune from myself and other family members as all agree terrible flowers”

Helpful Report

Posted 1 year ago

Dear Samantha, thank you so much for taking the time to share your feedback about your recent experience with B&M Flowers. We sincerely appreciate your honesty and value your opinion. We are truly sorry to hear about the issues you encountered with the flowers you purchased. It is very disappointing to learn that they were not fresh and did not meet your expectations. We understand that this has caused you and your family members a great deal of disappointment, and we apologise for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line?

Posted 11 months ago

“Beautiful fresh flowers delivered.”

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Posted 1 year ago

“Good price and quick delivery”

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Posted 1 year ago

“Use B&M regularly for flowers, they have always been received in good condition and the recipient happy with what has been received. I can not fault the value and quality.”

B&M Flowers 5 star review on 18th February 2024

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Posted 1 year ago

“the flowers were beautiful my neice was so pleased to reciive them i will use B & M again just one thing i did write a message but there was no card so my Niece did'nt know who sent them”

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Posted 1 year ago

“A message to say they had been delivered would have been good but everything else great. Thank you”

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Posted 1 year ago

“Arrived on time and in perfect condition and in very sturdy packaging”

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Posted 1 year ago

“Easy to order for next day delivery”

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Posted 1 year ago

“Ordered flowers in advance & they was delivered exactly on that date. I always use BM for my flower deliveries”

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Posted 1 year ago

“Sent flowers and chocolates to a relative they were very happy with then”

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Posted 1 year ago

“Beautiful flowers, delivered quickly, will definitely order again!”

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Posted 1 year ago

“nice Flowers will order a gain”

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Posted 1 year ago

“High-quality flowers at an affordable price, delivered quickly and for free, in nice packaging- never fails. What more could you want?”

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Posted 1 year ago

“ABSOLUTLEY 1 MILLION * , FANTASTIC ,ORDERD 3 LOTS TO GO TO DIFFRENT PEOPLE,ONLY STARTED USING THESE AS OTHER ON-LINE STORES ARE WAY TOO EXPENSIVE, FLOWERS ARE ALWAYS DELIVERD BY THE DATE REQIRED & ARE FRESH , MANY THANKS BM FOLOWERS TOP RATED !!!!!!!!”

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Posted 1 year ago

“One very surprised and thankful lady. Thank you so much for you execelent service.”

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Posted 1 year ago

“i purchased flowers for a grieving mother - when i told B&M about it the customer "representative" Zahra.i had no remorse nor did she rectify the problem by refunding my money - insensitive idiot company - I am a frequent shopper at B&M - not no more after this!!”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with B&M Flowers. We appreciate your honest input and sincerely apologise for any inconvenience caused. We are truly sorry to hear about the lack of empathy and delay in resolving your issue with our customer representative. We understand the importance of delivering exceptional service, especially during such sensitive moments. Rest assured, we will address this matter internally to ensure it doesn't happen again. I have located your order and contacted you via email. Best wishes, Ellie

Posted 11 months ago

B&M Flowers is rated 4.8 based on 10,290 reviews