Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

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“Ordering easy, but did not realise how much of a delay there would be for delivery! But forgiven in this horrible time we find ourselves in! Bike looks good and very comfortable. Delivery driver polite & very helpful! Have not fell off yet but early days. Painless!”

Helpful Report

Posted 4 years ago

Hi Ronald, I can’t thank you enough for your kind review of Bluefin Fitness. So glad to hear you’re loving your Bike. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Pedana vibrante davvero fantastica, materiali resistenti e ottima potenza... consigliatissima!!!”

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Posted 4 years ago

Hi Carmelo, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I ordered a bike in lockdown knew it would take some time to receive it but that’s were my problem started I received a message from UPS on the 21-6-20 to say it would be delivered the next day it did not arrive and still hasn’t and UPS and Bluefin just doesn’t seem interested if it doesn’t arrive tomorrow then get in touch and then the next and so it goes on and on ..... some way to keep your customers happy”

Helpful Report

Posted 4 years ago

Hi John, so sorry about the delay with your order. I can see there appeared to be a communication breakdown on our system as your emails were coming in, and our replies didn't seem to be reaching you. Olivia had contacted you to confirm the refund could be processed but requested further information as requested by the accounts department. I can see this was eventually resolved for you, although I am very sorry it took so long to sort out. If we can improve your view of Bluefin in any way, or if you wish to provide any further comments/feedback, please email our support team and they will definitely take this on board. Regards Ella

Posted 4 years ago

“Muy buen producto, viene con tablas d ejercicios y dietas q siempre van bien d guia. Incluye una pulsera para controlar la intensidad y encendido, muy util.”

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Posted 4 years ago

Hi there, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness fitness fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Non riesco ad avere notizie del mio ordine!!!”

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Posted 4 years ago

Ciao Alberto, mi dispiace tanto per i problemi con la consegna del tuo articolo. Vedo che Sophie ha risolto il problema con una sostituzione, poiché il corriere aveva perso il primo oggetto che abbiamo inviato. Se c'è qualcos'altro che possiamo fare, invia un'e-mail a support@bluefintrading.co.uk Saluti Ella

Posted 4 years ago

“I am using this treadmill for one month now. Every other day. I am really satisfied with it. I am speed walking but I tried also slow jog and it served its purpose. It can be used for both ways. It is really easy to fold it and just move it where it is not in the way. So far so good. I ordered it at beginning of May but on the page said it will be available on 6th June and it was delivered on 8th June. So it was fast as well.”

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Posted 4 years ago

Hi Nina, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Not that many exercises on chart and they leave Mark's from board. (Painful prints on hands). Also exercises make no use of foot marks. Makes no sense. Can't seem to change time of exercise program, other than to restart via board and auto function can only operate from watch. Where's blue tooth? Left disappointed 😥”

Helpful Report

Posted 4 years ago

Hi Wendy, thank you for your feedback. We're looking to improve the exercise chart and possibly provide videos for 2021 - if you have any suggestions please feel free to email them to our team! I cannot see on our system any emails from yourself regarding the issues, so please let our support team know if you need any assistance and they'll be more than happy to help. Regards Ella

Posted 4 years ago

“Satisfaite de la plateforme. Les effets seront à constater dans quelques temps.”

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Posted 4 years ago

Hi Corinne, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Very poor I ordered a bike which was received damaged, it has taken over a week to organise its return, then I get confirmation of the refund for a lot less than I paid for the bike”

Helpful Report

Posted 4 years ago

Hi Katie, sorry about the damage to your item and the refund mix up. This was simply human error and I can see this was quickly amended for you. If there's anything we can do to improve the experience you've had with us, please let our support team know. Regards Ella

Posted 4 years ago

“I placed the order in March knowing that there was a delay until the end of May, this was moved to mid June & the couriers were slow off the mark at best, this was obviously out of Bluefin's hands. When the X-Trainer & bike arrived I built them up & was generally pleased with the build quality & silent operation of both, however the instructions for the use of both only very loosely cover 2 sides of the manual. There is only a cursory mention of half of the modes that the equipment has & no instructions for use with the app with no Bluetooth instructions either. Support is only via email & can take several days to actually get an answer, which inevitably raises more questions than it answers due to the lack of instructions.”

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Posted 4 years ago

Hey Andrew, sorry for the delay with your order but we appreciate your understanding during these unprecedented times. Regarding the manuals, we apologise for the lack of clarity - We're looking to improve this for 2021 to ensure customers are provided with everything they need to get cracking with their new bits of kit. We're now back on with our phones, live chat and emails and we have more staff in the support team to ensure quicker responses can be given to our customers. If we can help in anyway in future, please contact the support and they'll be on hand to help. Regards Ella

Posted 4 years ago

“Ordered product in April 2020, middle of lockdown, told delivery May 28th, fine , understandable, then had email saying delivery was delayed until 15th June, okay, had email from Royal Mail saying delivery was in system, had same email from UPS. 15th came and went. Ypu cant call them as theres no phone number, emails were taking days to get a reply from. Turned up a week after 15th via UPS. I fully understand the difficulties during COVID-19, but ,the complete lack of clarity on the delivery side was terrible. The item.itself is fine, parts of it are flimsy, but overall fine”

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Posted 4 years ago

Hi Richard - let me start off by apologising for this. We have certainly made some mistakes this year but I am pleased to say that it's thanks to feedback like this that some key changes have been made to our systems and processes. Whilst we cannot speed up the couriers during these unprecedented times, we have improved the clarity of information for customers so they know what to expect when ordering from us. Our phones and live chat are back on, and we have increased the staffing in the Customer Service department to ensure quicker responses for our customers. If there's anything else we can help with, please let our support team know and they'll be happy to help. Regards Ella

Posted 4 years ago

“Very bad customer support (Jo)”

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Posted 4 years ago

Hi there, I am so sorry to hear this. Jo is no longer with us so I cannot pass this feedback on, but I can ensure you we have made some big changes with our Customer Service department to ensure our customers have the best experience with us. If you wish to hear more, please feel free to email our support team so they can advise you on this. Regards Ella

Posted 4 years ago

“pas tout à fait ce que j'attendais”

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Posted 4 years ago

Bonjour, Nous sommes extrêmement reconnaissants que vous ayez pris le temps de nous laisser cette note. Veuillez contacter notre équipe d'assistance sur support @ bluefintrading pour obtenir de l'aide.

Posted 4 years ago

“Vielen Dank Jetzt beim dritten Versuch hat alles hervorragend funktioniert, und mein Produkt war in wenigen Tagen da.”

Helpful Report

Posted 4 years ago

Hi there, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I'm really very happy that I have ordered and I can do exercises at home it's really does work.I very exciting Thank you Regards Jolanta”

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Posted 4 years ago

Hi Jolanta, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness fitness fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Toujours pas reçu la commande peut on savoir ou on en est?”

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Posted 4 years ago

Salut, désolé de voir cela et excuses pour le retard de réponse. Je ne peux pas voir un e-mail de votre sur notre système, donc je suppose que l'article vous a été livré :) Cordialement Ella

Posted 4 years ago

“Ordered this item and it’s now over a week late. Can’t believe they use such an incompetent delivery service. Basically, my item has been in a depot/on a van for over a week and nobody can give me any answers?!!”

Helpful Report

Posted 4 years ago

Hi Ruth, thanks for the feedback and apologies for the issue with your item. Due to the numerous issues we experience with this courier, we have since changed to a better courier, who provide a quicker and much more reliable service. At the time of your order, the courier networks in general were heavily overloaded due to the global pandemic, so I am so sorry this affected you. Sadly, I can see that the delivery partners were not able to locate the parcel but we offered you a replacement or refund and could not see a response from you - does this still need to be resolved? If so, please email suppport@bluefintrading.co.uk :) Regards, Ella.

Posted 4 years ago

“This is a great find. The machine is fantastic and a great price.”

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Posted 4 years ago

Hi there, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Excellent pruducts, quality made, my tour 5.0 bike looks like I will never need to replace it. The communications from Jo were fantastic, they kept me up to date with my order, especially through the civid situation, it sounds corny saying this, but this is what customer service is all about, I can't fault them (and I can be picky!) thanks again Bluefin, I highly recommend you!”

Helpful Report

Posted 4 years ago

Hi there, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Product and customer service second to none. Slight cosmetic damage (scratch) on vibrator plate when I received it, for which I was immediately recompensed. Excellent company!!”

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Posted 4 years ago

Hi Virginia, Wow! I’m so blown away by your review. It made our day here at Bluefin - thank you. Regards, Ella Bluefin Customer Care

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews