Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

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“Would like more levels of resistance only goes up to 60 and resistance bands could maybe be adjustable to accommodate strength levels you require all in all good machine”

Helpful Report

Posted 4 years ago

Hi Jason, Thank you for the wonderful 4 star review and for taking the time to share your feedback with us.

Posted 4 years ago

“The delivery of my cross trainer took a lot longer than was promised with no initial communication from Bluefin as to why. They are only contactable by email which is unacceptable. They usually respond within 72 hours which is not quick enough to get the answers needed. The box was damaged and the plastic supporting the bar at the rear of the cross trainer was cracked. It was a nightmare to assemble and there are annoying very loud creaks and squeaks with every movement. The nuts and bolts loosen after every exercise session. They supply unnecessary plastic covers for all the joints. Leave them off as you have to remove them anyway to tighten all the nuts and bolts. Such a pain and a workout in its self. The app that they suggest is NOT compatible with an android phone, only an i phone which I do not have. The actual movement of the cross trainer is a smooth action which is the only positive I can give. It is certainly not worth what they charge. The manufacturer needs to re-think the type of nuts and bolts to prevent them loosening after every session.. What else to say, but I am very disappointed.”

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Posted 4 years ago

Hi there, thank you for your feedback although I'm sorry to read the content of your review. Due to the global pandemic, there has been a huge surge on demand for all aspects of the supply chain and order process which led to delays we sadly could not have foreseen. Demand on our support team went from around 500 new enquiries per week to a peak of 15000 which is why Bluefin decided to amend the response time to 72 hours to better manage the expectations of customers for when to expect a response from the team. It was also decided to turn off phones and chat, otherwise the response time for emails would have been even longer and it was easier to keep things on one channel. This is by no means an excuse, but I just wanted to provide some context as to the comments you had made. I am sorry to hear about the issues with the item itself, and I have passed the feedback on so we can look to improve the item alongside the packaging. If there's anything we can do to improve your experience with us, please let our support team know so this can be looked into. Regards Ella

Posted 4 years ago

“Received my product in which I had to prepay as out of stock. My treadmill was then delivered two days later after the estimated date given for it comin back into stock. Unfortunately when it arrived I had two parts damaged and contacted Bluefin. Due to Covid informed delays could happen and as prewarned happy to wait for reply! Email took about a week to be responded too but great customer services to fix my issues and as in a pandemic delay understandable! New parts arrived today and happy all resolved! Treadmill is good quality, easy folding, not as heavy as I thought it would be and folds up neatly to fit against wall or in my cupboard! Would I recommend then Yes, can only give 4 out of 5 for damaged pieces sorry Bluefin”

Helpful Report

Posted 4 years ago

Hi Aileen, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Le tapis de course est de médiocre qualité en regard du prix. Ex. Délai beaucoup trop long pour être livré Pas de descente du tapis avec amortisseur - il faut accompagner la descente à la main ! Capot cassé - plastique trop fragile Notice très mal traduite Très déçu de mon achat qui ne ressemble pas à la description sur le site. Dommage car le service client était plutôt. Bien”

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Posted 4 years ago

Salut Guy, merci pour vos commentaires et super triste de voir que vous n'êtes pas satisfait de l'article. Je transmettrai chaque point que vous avez soulevé à l'équipe de développement de produits et à l'équipe de direction au sens large afin que nous puissions chercher à améliorer la qualité de l'article et l'emballage pour le protéger pendant le transport. Je suis heureux que vous ayez estimé que le service client était bon car c'est quelque chose dont nous sommes vraiment fiers, alors je vais le faire savoir à l'équipe. Si nous pouvons faire quelque chose pour vous aider à améliorer votre vision de Bluefin, veuillez en informer l'équipe d'assistance. Cordialement Ella

Posted 4 years ago

“Very satisfied with the transaction”

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Posted 4 years ago

Hi Susan, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Excellent customer service, good value vibrating plate. UK supplier which is a bonus”

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Posted 4 years ago

Hi Della, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Perfect 🤗”

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Posted 4 years ago

Hi there, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I would have given this product 5* as it truly deserves it. The machine is very sturdy, quiet and made from strong material. The only issue I incurred was I couldn’t find the ac port and contacted customers services on their website twice, on twitter and Instagram. I still haven’t got a reply from the customer services or twitter but they replied to my message on Instagram. I was lucky enough to find the ac port so it saved me a lot of trouble as I initially thought I would need to exchange the entire machine. Please improve you customer service and ensure we are not left in limbo. It’s really frustrating when you don’t get a reply. I am hoping I won’t have any problem with it because it worries me knowing that don’t respond to the customers l’ enquires.”

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Posted 4 years ago

Hi Roobia Thank you for the wonderful 4 star review and for taking the time to share your feedback with us.

Posted 4 years ago

“Worst experience with customer service and delay in shipping”

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Posted 4 years ago

Hi there, so sorry you weren't happy with your experience with us. During the time of your order, we were experiencing unprecedented demand and delays in the supply chain due to the ongoing pandemic. Sadly this resulted in a delay for the order being shipped out to you and also longer response times from our customer service team due to their increased demand to. I am pleased to report, although I know this doesn't change your circumstances, that we have a 24 hours response time in place now for enquiries and longer contingencies for delays on all items we stock. Regards Ella

Posted 4 years ago

“I ordered the rowing machine in May, but later decided to cancelled it due to the late date delivery in June. I was sent a cancellation e-mail by Bluefin, but, I still had a charged on my credit card. I fill out a fraud complaint with Visa, but later was sent the machine at the end of July, and was a different one then the advertised one. Bloody limeys!”

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Posted 4 years ago

Hi Robert - thanks for your feedback. We charge for all orders at the time of order, whether the stock is available or not. This ensures that, if on pre-order, you are allocated a unit from the incoming batch. I deeply apologise for the wrong item being sent to you, this was human error but we have tightened things up since the time of your order to prevent this from happening again. If there's anything else we can do to help, please let our support team know and they'll be more than happy to assist. Regards Ella

Posted 4 years ago

“product said in stock but then took 2 months to arrive as apparently it was a pre order item as was not in stock!!! cross trainer is not whisper quiet as advertised but can do a good workout on it.”

Helpful Report

Posted 4 years ago

Hi Rachel, so sorry about that - we were experiencing cross-over issues at the time of your order of in stock vs pre order items which we have now resolved. Whilst I appreciate this does not help with your order situation, I hope you can see we are taking feedback on board and making changes. Sorry it's not as quiet as you were hoping, but I'm super happy to hear you are making good use out of it. Regards Ella

Posted 4 years ago

“Faulty equipment delivered 2wks ago. Informed them straightaway and sent all the requested information but yet to hear from Bluefin support team, this was over 1 week ago, poor service so far...”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear about the issue with your order and for the delays in the team getting back to you. During the time of your order, enquiries surged and the support team were doing everything they could to get responses back to customers as quick as humanly possible. Sadly this wasn't as quick as neither we or our customers wanted but I can assure you they were doing their very best. I can see that we did authorise a return for you for the item although I do apologise for the time it took to get to this stage. Regards Ella

Posted 4 years ago

“I just love my Bluefin fitness viberating machine.It does all it says in the instructions included.As I am an arthritic sufferer I great appreciate the relief it gives me.Also I feel the weight is actually starting to shift.l use it every day for 30 minutes.Thank you for thes-eedy delivery and courteous courier.”

Helpful Report

Posted 4 years ago

Hi Patricia, That is so great to hear. I am so glad you love our fitness fitness boards as much as we do! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Gewicht reduzieren mit Vibrationsplatten von Bluefin Das Fitness-Unternehmen Bluefin ist in Großbritannien beheimatet. Gegründet 2013 in West Yorkshire, vertreibt die Firma ihre Sportartikel vorwiegend in Deutschland und auf der britischen Insel. Das Unternehmen legt Wert auf die Nähe zum Kunden und bezeichnet sich eher unbescheiden als „Deutschlands Nr. 1 Anbieter von Massage-Vibrationsplatten“. Erste Plätze in Produkttests geben den Briten allerdings immer wieder recht. Aber auch Laufbänder, Rudergeräte, Ergometer und diverse andere Sportgeräte sind im Angebot. Dabei sind Innovation und Qualität die wesentlichen Maximen der Unternehmensphilosophie. weiterlesen ... -> https://www.metaller.de/gewicht-reduzieren-mit-vibrationsplatten-von-bluefin/”

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Posted 4 years ago

Hi Michael, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Nach 4 Trainingseinheiten haben sich meine Rückenprobleme etwas gebessert , ein tolles Wohlbefinden nach einem 10 Minuten Training.”

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Posted 4 years ago

Hi Bernd, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Quick, uncomplicated, perfect”

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Posted 4 years ago

Hi there, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Unfortunately this item is a lot smaller than it is advertised leaving me a little unsatisfied after spending over £500.”

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Posted 4 years ago

Hi Derek - sorry to read this! Do you have further details you can send to our support team of where this is wrongly advertised so this can be amended? Regards Ella

Posted 4 years ago

“Very happy with the products when they were finally received, but the appalling customer service was disappointing. Wish I’d read the other reviews prior to ordering”

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Posted 4 years ago

Hi there, so sorry to read about your disappointment with our customer service. We pride ourselves on this so it's sad to see you didn't experience this. During the time of your order, demand for the support team increase 10-15x the usual amount, so they did their very best to respond to customer queries quickly and informatively. We have since improved processes within the department and increase the staffing levels to better cope with surges should they happen again. If there's anything we can do to improve your view of Bluefin, please let us know. Regards Ella

Posted 4 years ago

“I love my Bluefin Fitness...”

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Posted 4 years ago

Hi Shaina, That is so great to hear. I am so glad you love our fitness fitness boards as much as we do! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Great product just didnt receive the remote control with it. Emailed to report it and hopefully get one sent but no response still a week later. Otherwise would have been a 5.”

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Posted 4 years ago

Hi Karen Thank you for the wonderful 4 star review and for taking the time to share your feedback with us.

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews