Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

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“I love this use it twice a day”

Helpful Report

Posted 4 years ago

Hi Maria, That is so great to hear. I am so glad you love our fitness fitness boards as much as we do! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Impressed by the efficiency of the company in terms of their communication with me as a customer re my order and it's despatch. Am enjoying using my vibration plate and am finding it a good product .”

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Posted 4 years ago

Hi Mary, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Versand nach Deutschland war innerhalb einer Woche abgekommen. Das Produkt ist Leiste und einfach zu bedienen.wir sind sehr zufrieden. Vielen Dank”

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Posted 4 years ago

Hi there, Thanks so much for this review. It's great to hear that you are enjoying our fitness fitness fitness boards. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Overall the machine is okay and does a job, but would not go overboard to say it’s great. Console for me is the most disappointing aspect. It looks and feels cheap and plastic not quite what I would expect from something costing in the region of £500.00! If you rest an iPad on the console like it states you can you cannot see the program screen so you have no idea how far you are in your program. There are no speakers and the app the manual suggests to install is shockingly disappointing. You cannot save your results anywhere on the app or the console so you have no idea how you are progressing and so far I have not been able to fathom how one can save each user’s info. It has to be reset and entered every time even though the manual suggests you should be able to program for 5 users. For me not that much of an issue as I have an Apple watch which has an app that I can set to monitor the workout and my heart rate etc but does not capture information from the machine. I am either missing something from what was offered on the website to that which I have received or the sales pitch is deceptively misleading.”

Helpful Report

Posted 4 years ago

Hi Colin, thank you for your detailed feedback. Although I'm sorry to see you weren't 100% happy, this is crucial feedback which will help us improve our products. I will pass all of this onto our product development team so they can look into each aspect and how we can go about making improvements to each point you have raised. I will also feedback to the whole management team on our wording for advertising so we can ensure everything is as accurate as possible. If there's anything we can do to improve your experience with us, please feel free to reach out to our support team so they can assist. Regards Ella

Posted 4 years ago

“Bought for my daughter, just stopped working, trying to get a response to return.”

Helpful Report

Posted 4 years ago

Hi there, so sorry for the product issue. I can see we authorised a return for you as requested, but if there's anything we can do to assist you now, please reach out to our support team. Regards Ella

Posted 4 years ago

“Excellent service and delivery. Fantastic product value for money.”

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Posted 4 years ago

Hi Donna, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness fitness fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Very happy with the product. It is exactly what I was looking for. Easy to fold and put under tha bed. A bit heavy but manageable to move around. Used by the whole family members. 5 stars!”

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Posted 4 years ago

Hi Malgorzata, Thanks so much for this review. It's great to hear that you are enjoying our fitness fitness fitness boards. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Pleased with the product. My only criticism is poor explanation of exercises and lack of exercise videos for this particular product.”

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Posted 4 years ago

Hi Glenys, Thanks so much for taking the time to write this review. Please drop an email to our customer support to further assist you. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Wrist controller not working. Comes with booklet but no real guidance on how to use the plate. Not given any info on what programme/setting to use or for how long. Still trying to return but no one answers my messages. Very poor customer service.”

Helpful Report

Posted 4 years ago

Hi Susan, sorry about these issues you've mentioned. Our support team have experience a huge increase in demand for their services since the global pandemic outbreak but have been working tirelessly to get responses back to all customers - sadly, sometimes slower than we'd all hoped. I can see we authorised a return for you and the matter was settled via your PayPal claim. We are looking to improve the instruction manuals and guides we provide for all products, so your feedback is duly noted. Regards Ella

Posted 4 years ago

“Excellent customer service, really quick turnaround of order (in our case despite coronavirus related restrictions). Delighted with the exercise bike - very good value for money, super build quality, easy to assemble and great to use. Would not hesitate to recommend Bluefin or any of their products.”

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Posted 4 years ago

Hi Stuart, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Very efficient machine. I did inquire about the best machine to buy to build bone density and you wrote back the 4D which I purchased. After receiving it I asked which setting would be best for bone density and was told to contact my doctor because this is a medical question. ??? Most MDs know nothing about this machine.”

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Posted 4 years ago

Hi Diane, The team here at Bluefin are thrilled to receive such great rating, thank you.

Posted 4 years ago

“Love it! Works great! I use it everyday!”

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Posted 4 years ago

Hi there, That is so great to hear. I am so glad you love our fitness machine as much as we do! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I wish I had read Trust Pilot before I bought from this sham company. They’ve actually reduced me to tears twice while trying desperately to get them to sort out a faulty treadmill they’d sent me! In the end I had to get PayPal to intervene to get my money back. Do not, ever buy from this company or any subsidiary. Just awful.”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry to hear how we have made you feel - please believe me when I say this is never our intention. Our support team were under a lot of pressure at the time of your order and working super hard to respond to all customers as quickly as possible. Due to a setting in the system they use, each email sent in the thread without a response moves the proposed response time for the team based off the newest and not the oldest message which is why it took a while to get back to your return request. I can see the matter was resolved for you and we'd love the opportunity to try restore some faith for you in Bluefin - if there's anything we can do, please reach out. Regards Ella

Posted 4 years ago

“I am very unhappy with customer service. 1.07 try to return the item I bought from you, but unsuccessfully. On July 1st I returned the item in its original packaging to the return address given, on July 27th the package came back. I try to contact your colleagues from customer service via e-mail, but without success. Unfortunately, something like this happened the first time :(”

Helpful Report

Posted 4 years ago

Hi Anna, sorry to read the issue you've mentioned in your review. I can see there was a mix up here regarding the correct location for the item to be returned to and as you had sent this to our outbound delivery warehouse, and not our returns warehouse, this caused delays in getting this resolved for you. I can see that we actioned the refund for you, however, and trust the matter is now resolved :) Regards Ella

Posted 4 years ago

“I love my machine and started to see results after just 4 days. I use it 3 times a day for 10 minutes each time 2 mins standing straight 2 mins half squat 2 mins deep squat 1 min right leg balance 1 min left leg balance 2 mins calf raises An online tutorial would be helpful as I still haven't worked out what all the settings are for, so I feel I am not getting the most out of my machine Machine could do with better assembly instructions but I did manage to put it together with the help of my husband. Great buy, great value and no regrets Donna with the almost firm butt !!!”

Helpful Report

Posted 4 years ago

Hi Donna, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! We will be sure to pass on your feedback. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Ordered my cross trainer on Tuesday and it was delivered on the Friday. Only thing they could have improved was that I didn’t get a order confirmation email. Just an email on the Thursday to say it would be delivered on the Friday.”

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Posted 4 years ago

Hi Deborah, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important!

Posted 4 years ago

“Ich bin mit dem Gerät sehr zufrieden. Das Einzige, was im Lieferumfang fehlt, wäre eine CD mit Übungen, da das mitgelieferte Poster nicht so toll ist.”

Helpful Report

Posted 4 years ago

Hi there, We are incredibly grateful that you took the time out to leave us this note. Please drop an email to our customer support for further assistance. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“J’ai mis trois mois pour me décider tout en enquêtant sur votre société, vous savez quoi je vous est choisi, l’image de marque les services après-ventes, rapport qualité prix. Je ne regrette pas mon achat j’ai un réseau, je vous souhaite encore une meilleure réussite.!!!!”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Excellent.”

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Posted 4 years ago

Hi Kin, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Swift delivery compared to many other providers. Excellent customer service. I have missed my regular spin classes at the gym and now do not feel the need to return....much more convenient having the bike available at any time and performance is gym quality. Very impressed.”

Helpful Report

Posted 4 years ago

Hi Miss Julie, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews