Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

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“Ordered an item and was charged on 12th July and STILL NOT RECEIVED IT - ORDER ELSEWHERE THIS COMPANY WILL TAKE YOUR MONEY AND NOT SEND THE GOODS”

Helpful Report

Posted 4 years ago

Hi Lisa, so sorry about this. I can see the item showed as dispatched on our system but the courier never scanned the item in so this was determined as lost. I can see our Customer Service manager contacted you to explain the situation and to process a full refund for you. We would never take a customer's money without providing the goods, and as we were unable to on this occasion, a full refund was processed. Regards Ella

Posted 4 years ago

“good product,my 80 year old dad wants one as he said it eased his legs and back.”

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Posted 4 years ago

Hi Malika, Thank you for leaving such a nice review. We are glad that you and family loved our board(s). Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Really impressed by this machine, helped me get rid of unwanted excess on the waist and hips that I couldn't shift with running and other workout. Customer service was excellent!”

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Posted 4 years ago

Hi J. Ingram, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I am surprised how quiet it is, somehow expected it to be as noisy but no...it just purrs.”

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Posted 4 years ago

Hi N. Cooper, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Excellent customer service. Prompt and efficient delivery considering difficult times. Vibration plate is brilliant.”

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Posted 4 years ago

Hi there, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Find another company to deal with! This company are a disgrace, and should you encounter any problems after purchase, the Customer Service is none existent. If your lucky they will reply to your emails once every 4 days, they throw question after question at you to delay having to respond taking four days between questions. You have zero chance of getting your money back, and they will tactically take there time with responses until you give up. I have never dealt with customer service like it, and they do not have a telephone help line so contacting them is impossible. Don't take my word for it, read the other reviews first before handing over your cash. I had to tick very poor as a rating. Unfortunately there was not a rating for appalling service.”

Helpful Report

Posted 4 years ago

Hi Julie, thank you for your feedback although I'm sad to see you didn't have a good experience with us. Due to the pandemic, at the time of your order the support team were overloaded with enquiries and working overtime to get through as many as they could each day. However, there was only so much they could do and this sadly resulted in longer delays with responses. This also meant the phone lines were switched off so we didn't delay email responses any further - although I am pleased to say they are now back online. I can see the item you had returned was returned without authorisation which can inevitably slow the process down for refunds as the team have to ascertain the whereabouts of the parcel going into the warehouse. If we can do anything to assist you further, please reach out to our support team so they can help. Regards Ella

Posted 4 years ago

“I was convinced that I wanted this platform when my son told me about it. It is everything I need. It’s like having a exercising spa in my home.”

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Posted 4 years ago

Hi Donna, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Bien mais pour moi manque de puissance”

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Posted 4 years ago

Bonjour Mary. Désolé d'entendre cela. Si vous pensez qu'il y a un problème de performances, veuillez envoyer un e-mail à notre équipe d'assistance afin qu'elle puisse vous aider. Cordialement Ella

Posted 4 years ago

“I recently purchased the 4D plate as my old vibration plate (from another company) broke. I was a bit apprehensive from other reviews on here, as to the delivery & customer service. I must say my experience has been amazing, delivery was taken within a week & I'm using my plate every day, as before. I’m waiting to see any difference using this make/model but my previous one, with a good diet of course, shed over three stone & toned my whole body. I love using it & would be lost without it. I must admit, I use it for about an hour a day & at full vibration. If it broke tomorrow I’d buy another one without fail. Good luck everyone”

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Posted 4 years ago

Hi Jayne, The team here at Bluefin are thrilled to receive such great rating, thank you for your kind words. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I love my Bluefin Fitness. I have problems with my legs and it has helped the circulation in them. I like it so much, I have ordered a second one for my daughter for Christmas. Thank You Bluefin Fitness! I was also satisfied with the time it was shipped and delivered. Just waiting on my second one to get here.”

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Posted 4 years ago

Hi Gloria, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Pedana fantastica. Strutturalmente ben fatta. Materiali utilizzati di ottima qualità. Permette una serie ampissima di esercizi, con e senza gli accessori in dotazione. Sicuramente da consigliare.”

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Posted 4 years ago

Hi Giovanni, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Il manque des documents pour pratiquer les exercices,des dessins démonstratifs”

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Posted 4 years ago

Bonjour Sylvie, Merci d'avoir laissé un commentaire 5 étoiles, nous avons publié un entraînement que nous pouvons vous envoyer par e-mail si vous souhaitez contacter notre équipe d'assistance à support@bluefintrading.co.uk, nous serions heureux de vous aider!

Posted 4 years ago

“Merci pour tout”

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Posted 4 years ago

Hi Laurent, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Site sérieux délai de livraison respecté. Bon matériel agręablement surprise par le choix des options au terme d'une semaine déjà des ressentis musculaire.”

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Posted 4 years ago

Hi there, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Arrived within a few days, very well packaged. Excellent value for money, quite heavy but as it was bought for my husband who is a big guy, at least we know it is solid and can take his weight. Exercise plan and nutrition book were an added bonus”

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Posted 4 years ago

Hi Hayley, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Shocking service and very disappointed...! I waited nearly 3 months for my order, which I accepted as Covid-19 times, However when my item arrived the box was a mess and looked extremely damaged. when I took the item out the wheel and metal were broken and bent and one of the end caps were broken. I reported this via email as they have no contact number on their site... every response was slow, and the first time I wrote I had to write again before even getting a reply, They don't read emails property which is evident from the actual replies sent, I had to send numerous emails sending them more information at their request, which each time they say will take another 48 hours to respond... I asked for someone to call me but nobody ever does. Then to add insult to injury, when they finally sent out the spare parts, everything was wrong, they missed out my wheel, and sent the wrong side to the part needed despite me sending clear instructions and photos... I keep asking for a callback and am ignored... This is an infuriating service that should be able to be sorted out quickly with no excuses...!! I cannot recommend this company at all...!”

Helpful Report

Posted 4 years ago

Hi Emma, sorry to hear about the issues you faced and sorry for the delay in getting back to your review. At the time of your order, the support team demand had increased 10-15x the usual average amount and we sadly did not have 10-15x the staffing. This resulted in longer response times as there was no physical way to respond to the amount of queries coming in, within a 24 hour period. Bluefin made the decision, in light of the increase, to switch off the phones and live chat but I do apologise that this wasn't made clearer. I am deeply sorry that the wrong parts were sent out - we have a much better system within our warehouses to ensure this does not happen again. Regards Ella

Posted 4 years ago

“Service à la hauteur et bon suivi par le personnel. Dans le domaine des équipements il y a de la concurrence, mais Bluefin reste à la hauteur! J'espère que ma plateforme vibrante me donnera entière satisfaction. Bien cordialement Johann Glauser”

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Posted 4 years ago

Hi Johann, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Absolutely adore this machine, an upgrade to my old monster sized one! Although smaller it is really high powered. More features & programmes. Hope it gives me many years of pleasure. Can state staff at Bluefin very helpful & willing to acommodate & assist with my needs, which enabled purchase. Lovely & well designed. Thank you guys 😊👌”

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Posted 4 years ago

Hi Sarah, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“I've been really impressed by the robust quality of this vibration plate. I bought it for my adult daughter who has cerebral palsy to help with her balance and core strength. Very happy.”

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Posted 4 years ago

Hi Christine, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Aún no he recibido el pedido. Peor imposible. Contacto con Bluefin Fitness y no ne dan ningún tipo de información útil.”

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Posted 4 years ago

Hola Andrea, siento leer tu reseña. En el momento de su pedido, teníamos muchos problemas con los mensajeros y la demanda del equipo de soporte aumentó de 10 a 15 veces el nivel habitual de consultas, así que disculpas por la demora. Sin embargo, puedo ver que le enviamos un artículo de reemplazo y espero que esto haya resuelto su problema. Saludos Ella

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews