Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was away the week my treadmill arrived but got no notification to say that it had been delivered. It was left at the back of my house. When I was setting up my treadmill I found that the plug was smashed and requested a new one. After three emails and over a week had gone by I finally got a one-sentence reply to say that they would send me a new plug. That has been three weeks ago and there is still no sign of the plug. Very poor service. I can even review the treadmill itself as I have it for a month but still haven’t been able to use it. It’s definitely been a very poor experience thus far.”

Helpful Report

Posted 4 years ago

Hi Michael, sorry about the issues with your order and the delay in resolving this for you. Demand on the support team at the time you ordered had increased 10-15x, so they were behind on their response times but working super hard to get answers back to customers as quickly as humanly possible. I can see we sent the plug out for you as soon as we saw your email, and as we didn't receive a response, can only assume everything is now OK. If there's anything we can do to improve your view of Bluefin, please do let us know. Regards Ella

Posted 4 years ago

“Very quick delivery and good product”

Helpful Report

Posted 4 years ago

Hi Jan, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“The customer service was appalling. I understand and expect the level of customer service to be slower with COVID-19 but it was more or less none existent. When I finally got replies to my emails they didn't answer my questions. It took a member of their marketing team to get answers for me.”

Helpful Report

Posted 4 years ago

Hi Gayle, thanks for your feedback. I am sorry to see that you weren't happy with our customer service - during the time of your order, the demand on the department increased by 10-15x the usual level and our team worked their hardest to get responses back to customers. We have employed extra staff and included new processes to ensure a better experience is had by all customers. Although I appreciate this does not rectify the situation you experienced, I hope you can see we do take feedback on board to make changes for the better. Regards Ella

Posted 4 years ago

“Bin super zufrieden mit der Vibrationsplatte und richtig süchtig danach. Stehe jeden Tag mindestens 2 x darauf und mache meine Übungen. Kleine Veränderungen an meinem Körper sind auch schon sichtbar. Kann das Gerät zu 100% weiterempfehlen.”

Helpful Report

Posted 4 years ago

Hi Maja, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Bought a 2.5 treadmill during lockdown. Arrived in 5 days! Excellent service. The equipment is very heavy, but I unpacked and used the wheels to move. I would have struggled getting it upstairs though. It took no more than 20 mins to put together. The equipment is really excellent, it covers what both me and my wife needs. She mainly used it for walking and I use it for jogging. The preset programmes are excellent. We don't use the app. Really good value and customer service was excellent.”

Helpful Report

Posted 4 years ago

Hi Andrew, I am so glad to hear you have had a good experience with our machine and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Veramente ottimo prodotto, lo consiglio, finalmente mi posso allenare in qualsiasi momento della giornata.”

Helpful Report

Posted 4 years ago

Hi there, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness fitness fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Great service was expecting a long wait for delivery it was with me in a few days. Great product sturdy and looks neat Great website for ordering, so easy Relatively easy to put together an hours work maybe, just a couple of missing washer away from full marks!! Thank you.”

Helpful Report

Posted 4 years ago

Hi David, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Please drop an email to our customer support if you still need anything. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Crosstrainer zodanig beschadigd dat hij niet gemonteerd kan worden. Gezien de gaten in de verpakking, kennelijk tijdens het transport. Gemeld met foto's erbij. Wacht nu op reactie hoe dit af te handelen / op te lossen.”

Helpful Report

Posted 4 years ago

Hoi Geert, Sorry daarvoor - ik kan zien dat we een retourzending van het beschadigde artikel voor u hebben geregeld. Als er nog iets is waarmee we u kunnen helpen, kunt u ons ondersteuningsteam een e-mail sturen zodat ze kunnen helpen. vriendelijke groeten Ella

Posted 4 years ago

“Curv 2.00 Elliptical Cross Trainer. The machine is ideal for what we wanted as 74 year olds who want to keep as fit as we can and keep our weight down. It was a a bit tedious putting the machine together due to the print in the diagrams being so small and feint and the actual setting up of the programming of the machine has insufficient detail for us oldies. None the less, the Cross trainer is up and running and more than adequate for our needs. Blue fitness need to buck up a bit and stop using Covid-19 as an excuse for their poor communications. It leaves the impression that you are under staffed, whatever communication was used.”

Helpful Report

Posted 4 years ago

Hi Peter Thank you for the 4 star review and for taking the time to share your feedback with us.

Posted 4 years ago

“It said 3-5 days for delivery when ordered but after waiting a week and sending several Emails it turned out it wasn't in stock. They did refund 10% as a goodwill gesture and the cross trainer finally arrived Several weeks later but there is a big problem with it. There's a loud knocking noise from the flywheel and the whole machine creaks and groans when you use it. I've sent an email with a video stating I believe they have supplied faulty goods but despite further chase ups they have not responded. I will chase again and if they still don't respond I'll be instructing my credit card company to charge back the transaction. I'd avoid this company at all costs as their customer service is appalling”

Helpful Report

Posted 4 years ago

Hi Karen, so sorry for the issues with your order. We, admittedly, had some supply chain issues over the summer but I am pleased to say we have new caveats in place to ensure this kind of thing doesn't happen again. From the email provided with this review, I can see that we offered to collect this item for you but I do not see a response from yourself in that thread. If you still need assistance, our support team are on hand to help :) Regards Ella

Posted 4 years ago

“Bad customer service Took a month to arrive. Wanted to return the item it has been 2 weeks still no response. I’m stuck with this. Don't order from them. Trial from Amazon”

Helpful Report

Posted 4 years ago

Hi Pamela, sorry to see you didn't have a great customer service experience. I can see you requested a return, and we replied to you within 72 hours (our response time at the time of your contact) to request further details so we could action the return - I am so sorry if you never received this. I can see that we then subsequently never received a response from you so assumed you no longer wanted to proceed with the return. If we can help in any way now, please do let us know by contacting the support team and a friendly agent will be on hand to help. Regards Ella

Posted 4 years ago

“A excellent piece of equipment, I have problems with my legs, and the machine as tremendously improved them, I would highly recommend”

Helpful Report

Posted 4 years ago

Hi Sidney, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Danke. Die Lieferung kam sehr schnell. Gerät und Zubehör ok. Sehr zufrieden.”

Helpful Report

Posted 4 years ago

Hi Ulrich, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Well made heavy bike. Disapointed with the noise made when tension put on, very noisy high pitched squeal. Not what I expected for a circa £500 bike. No response from customer service re this problem. Not impressed. Would not recommend.”

Helpful Report

Posted 4 years ago

Hi Paul - I'm glad to see you like the build quality although apologies about the noise. I can see a member of our team emailed you back in August to request a video of the issue but didn't receive a response so assumed everything was sorted. If this still needs fixing, please reach out to our support team and they'll be more than happy to help. Regards Ella

Posted 4 years ago

“Good quality and price, with quick delivery”

Helpful Report

Posted 4 years ago

Hi Jonathan, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Robust piece of kit, after one week using the 10 mins per day definately can feel the difference and encourages me to continue and increase exercises on this machine, must stress to gain the benefit you must exercise on this bluefin fitness vibroplate 3d”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“De bestelprocedure verliep vlot. In het vervolg werd goed gecommuniceerd omtrent de leverperiode. De trilplaat die ik besteld heb moest nog wel in elkaar gezet worden maar dat lukt prima met de instructies. Kwalitatief een goed apparaat, ben tevreden.”

Helpful Report

Posted 4 years ago

Hi Gerard, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Sehr gute Qualität und schnelle saubere Lieferung. Eine App oder ein YouTube Channel für Übungen wäre aber hilfreich da es für Anfänger sehr viele verschiedene Einstellungen gibt und man sich da erst zurecht finden muss.”

Helpful Report

Posted 4 years ago

Hallo, Vielen Dank für Ihre freundlichen Kommentare. Wir arbeiten an Verbesserungen für die Videoseite für das nächste Jahr. Halten Sie also die Augen offen. Grüße Ella

Posted 4 years ago

“Excellent service product came very quickly after I placed the order.”

Helpful Report

Posted 4 years ago

Hi Angela, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“No les doy las 5 por qué me faltaron unas arandelas de los tornillos ,, si no sería un 5 total”

Helpful Report

Posted 4 years ago

Hola, Lucio: Estamos muy agradecidos de que se haya tomado el tiempo de dejarnos esta nota. Comuníquese con nuestro equipo de soporte en support @ bluefintrading para obtener ayuda con esto.

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews