Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

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“Fantastic vibration plate at a good price.Dispatched item fast. And when it hasn't been delivered day later, they were quick to chase the delivery company. Thankyou Bluefin Fitness”

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Posted 4 years ago

Hi Nicola, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Estoy encantado con la plataforma. Muy recomendable”

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Posted 4 years ago

Hi there, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Easy to put together(didn't need a man!) Works well and is quiet.”

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Posted 4 years ago

Hi Shannan, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“La plateforme vibrante avait l'air sérieuse mais elle est tombée en panne au bout de 2 jours. Pas de chance (peut être à cause du voyage). Donc à la place je note leur service client. Très sérieux ils m'ont envoyé une étiquette retour prépayée puis m'ont remboursé sans discuter. On peut donc leur faire confiance.”

Helpful Report

Posted 4 years ago

Hi Etienne, Thank you for giving us a shot, and even more for leaving us this review. Being a small company, reviews like this are super important! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“5 week waiting list for Tour Sp Bike (COVID accepted). Further delayed by 2 weeks with no explanation. Informed it is on it's way but no delivery info. Ask - no answer. Ask again, vague answer. 3 times - no personal reply, almost like it was computer generated by a computer that doesn't know what's going on. The bike - it was not designed by anyone who knows anything about Spin Bikes. Dimensions all wrong and only suitable by those on the larger end of average size. Doesn't sit straight, electronic display turns on but does nothing, HR monitor doesn't work, arm rests do not allow usual handle bar to be held (as per a normal bike), electronic display in the way of holding racing bars (middle), Kino App not compatible with the bike even though it was sold together. Customer service abysmal. If I thought it would ever be sorted, I would ask for a refund. Using the bike and made adaptions to how I hold the handlebars and quickly removed the electronic display and had to try hard not to throw it in the bin. The Kino App is no better than standard free Apps on a smart phone, so I am not missing that either. On the plus side, it is making me sweat, but so would putting my head in the oven. The fly wheel is good for the price and the bike has filled a gap.”

Helpful Report

Posted 4 years ago

Hi Andrew - thanks so much for the detailed feedback here. I am so deeply sorry for the delay with your order - we were experiencing supply chain issues which weren't being best communicated to the support team. We have since massively tightened up on this and the support manager has more of a hand with the logistics and supply chain side so the support team are up to date on any changes. Regarding the feedback on the item itself, we take all of your points on board and I have fed them back to the product development team so they can look into improving this for future batches. Feedback such as this is crucial and we thank you for taking the time to provide it to us. Regards Ella

Posted 4 years ago

“Great! Love it!! For ten mins a day it’s not a problem. We have a chap that lives with us with learning difficulties he has been able to sit on it with no difficulties and is quite happy to do so! He wants to do it???? Great exercise I’ve been on it and shook all the toxins out my body! Lol great product!!!”

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Posted 4 years ago

Hi Janet, Thanks so much for taking the time to write this review! We are so glad you are enjoying our fitness boards! Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Bonsoir Dommage qu il n y ait pas de vidéo pour les exercices. Sinon la plate-forme est très bien. Livraison : parfait Par contre je n ai pas la facture. Merci de me la faire parvenir. Cordialement”

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Posted 4 years ago

Bonjour, Nous sommes extrêmement reconnaissants que vous ayez pris le temps de nous laisser cette note. Veuillez contacter notre équipe d'assistance sur support @ bluefintrading pour obtenir de l'aide.

Posted 4 years ago

“Die Vibrationsplatte ist sehr leise , hat eine breite Auflage und die Programme sind einfach zu bedienen. Tolles Gerät.”

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Posted 4 years ago

Hi Steffi, Thanks so much for this review. It's great to hear that you are enjoying our fitness fitness fitness boards. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Nach der zuverlässigen Lieferung war die Inbetriebnahme kein Problem. Das Gerät ist hochwertig verarbeitet und funktioniert einwandfrei. Wieso es bei dem Preis nicht möglich ist, einen Centartikel (2 BAtterien AAA) beizulegen, verstehe ich allerdings nicht. Peinlich finde ich, dass die Übersetzung der Übungsbeschreibungen von miserabler Qualität ist. Dass ich mit einer Vibrationsplatte "Kälberaufzucht" (Zitat!!) trainieren soll ("calf raises" sind Wadenhebungen.), ist zwar lustig, aber wenn man auf Qualität Wert legt, nicht zielführend. Und dieses ist nur einer von sehr vielen Übersetzungsmängeln. Fazit: Wer englisch gut kann, erwirbt ein tadelloses Trainingsgerät.”

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Posted 4 years ago

Hallo Hans, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Unsere Priorität ist der Kundenservice. Wenn Sie uns diesbezüglich kontaktieren möchten, wenden Sie sich bitte an support@bluefintrading.co.uk. Wir helfen Ihnen gerne weiter :)

Posted 4 years ago

“The instructions to assemble it are not thorough. The most important part, the wire connections are not explained well.”

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Posted 4 years ago

Hi there - so sorry the instructions weren't clear. I will pass this feedback on so we can improve this for future to ensure assembly is as easy as it can be. If our support team can be of any assistance now, please do reach out and they'll be more than happy to help. Regards Ella

Posted 4 years ago

“I still haven't received my item, and have had no response from Bluefin. They were happy to take my money though.”

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Posted 4 years ago

Hi Jacqueline, so sorry for the delayed response to your review - we've created new procedures within the company to ensure we keep on top of these, which means starting with the oldest ones. From the email address we have one file for you, I cannot see any emails that came through to us which could be the reason for the lack of response from Bluefin. So sorry about this- if you have anything further you need, please feel free to email our support team on support@bluefintrading.co.uk. Regards Ella

Posted 4 years ago

“Sono sempre in attesa della pedana ordinata da voi.....”

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Posted 4 years ago

Salve, non riesco a vedere nel nostro sistema nessuna e-mail da quella che hai utilizzato quando hai effettuato l'ordine. Posso solo presumere che questa sia una buona notizia e che tu abbia ricevuto il tuo articolo con successo. Se hai bisogno di ulteriore aiuto, invia un'e-mail al nostro team di supporto in modo che possano esaminarlo per te. Saluti Ella

Posted 4 years ago

“Achat effectué le 22.05.2020.... tjs pas livré à la date du 04.06.2020 Aucune information m'indiquant si le produit a été expédié, aucune possibilité de contact. Le live chat est indisponible. Le site annonce une pourtant une expédition sous 2 jours ouvrés après la commande.... j'en suis à plus 10 jours et aucune information pour me dire quand je recevrais mon produit !!!”

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Posted 4 years ago

Bonjour, désolé pour ce problème et pour le retard de réponse à votre avis. Au moment de votre commande, nous subissions des retards sans précédent dans les commandes en raison d'une surcharge du réseau de messagerie. Je suis vraiment désolé que cela vous ait affecté ainsi que votre commande avec nous. Je peux voir que Kate a fourni vos informations de suivi comme demandé, et je suppose que (comme nous n'avons plus de correspondance de votre part) que tout est arrivé OK. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à envoyer un e-mail à notre équipe d'assistance :) Cordialement Ella

Posted 4 years ago

“I have not received my order yet so I would be very grateful if you could look into this for me.”

Helpful Report

Posted 4 years ago

Hi Lisa, apologies for the order delivery delay. At the time of your order, the courier networks were heavily overloaded due to the pandemic enforced lockdowns, which resulted in delays. I can see that the item successfully made its way to you, but if you need any further assistance, please feel free to email our support team so they can help. Regards Ella

Posted 4 years ago

“My order has not yet arrived, therefore I cannot rate it. Could i get a notigication when i will get the Bluefin Fitness? Best regards Dajana Sejka”

Helpful Report

Posted 4 years ago

Hi Dajana, sorry for the delayed reply. I cannot see an email on our system from yourself so I assume your order arrived OK :) Kind Regards Ella

Posted 4 years ago

“I ordered and received a vibrating exercise machine and assembled it according to the instructions. It did not work and the pilot power light was on. however, the control panel did not light up. After contacting your company, I was informed I would hear back within 24 hours. Didn't happen, then the weekend delayed getting unit repaired. Next I was given a request for information I already gave on the last contact. Again another 24 hours was requested. I troubleshot the machine and found the crimp connectors were not crimped. That meant to me the unit was never tested and was sent out defected causing me much grief. The unit needs a new wiring harness and not the extra work of me disassembling and repackaging the unit to get it back to you. Very aggravated with my purchase.”

Helpful Report

Posted 4 years ago

Hey Raymond, so sorry to see you've had issues with your item. Sadly electrical items can develop faults from time to time, but this is why we provide the warranty to our customers. I can see we offered a prepaid returns label to you for the return and repair/replacement of the item but this was not acceptable for you. Sadly we cannot allow customers to carry out their own repairs as this voids the warranty. If there's anything we can do to improve your experience with us, please feel free to reach out to our support team who will be more than happy to help. Regards Ella

Posted 4 years ago

“We placed an order on the 24 May, the money was taken from our account and despite sending repeated emails we have still not received our goods or an answer as what is happening, would not recommend to anyone”

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Posted 4 years ago

Hi Graham - so sorry to read this. Looking at the correspondence I can see that Kate and Olivia helped to resolve your queries. At the time, we were experiencing an increase on demand of around 10-15x the usual amount of emails so I do apologise for the delays you experienced. I can see the item was successfully delivered to you, but if there's anything we can do now or any further feedback you have, please feel free to reach out to us on support@bluefintrading.co.uk. Regards Ella

Posted 4 years ago

“Fantastic peice of equipment plenty of room on it and is of high quality even down to all the leads”

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Posted 4 years ago

Hi there, Thank you again for sharing such a positive experience. It means the world to us. Regards, Ella Bluefin Customer Care

Posted 4 years ago

“Bought bluefin as product has good reviews and delivery in supposedly 2 working days. I understand the situation at the moment and expected a possible short delay but no one seems to know where the item actually is and it's not with myself!! It's now over 7 days after delivery should have happened. Would love to review product but it is lost and after 3 e mails to customer service who don't respond for 2/3 days and don't fully read what the issue so keep replying with same response I'm no nearer to resolving the issue. When you call the customer service number during office hours it advises..... only available during office hours?? Why have a good product with a bad customer service? Please feel free bluefin to find my plate...... but sorry I don't feel over confident and wish now I had shopped elsewhere.”

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Posted 4 years ago

Hi Becky, so sorry to read this review. We are so deeply sorry for letting you down - this year has been a big learning curve for us. The demand on our customer service department increase 10-15x on weekly enquiries due to the pandemic, which was something we could never have predicted. To ensure we could respond to all emails, Bluefin made the decision the turn off the phone and focus on emails only. Admittedly, we could have put out a clearer message for this. I can see, although later than expected, the item made its way to you. If you have anything further to add/feedback on, please feel free to email our support team so they can assist. Regards Ella

Posted 4 years ago

“tolles Produkt”

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Posted 4 years ago

Hi Eva, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Ella Bluefin Customer Care

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews