Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

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“I have used a machine for around 5 years, but I wish I had found a Bluefin machine before now. It is light weight to move, easy to use the automatic programmes or choose a manual setting to use. The machine is very quiet, you only need up to 10 minutes on the machine. A fantastic buy. Fast delivery and well worth the money.”

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Posted 4 years ago

Hi Gill, Wow! I’m so blown away by your review. It made our day here at Bluefin - thank you.

Posted 4 years ago

“Da mein Gerät defekt war/ist und ich noch immer auf Ersatz warte muss ich leider sagen das ich sehr unzufrieden mit Bluefin bin. Habe das Gerät umgehend zurück geschickt, ist inzwischen 8 Tage bei Bluefin, leider noch nicht einmal eine E-Mail die den Eingang bestätigt und keine Mitteilung bis wann ich mein neues Gerät bekomme. Die Service Abwicklung lässt sehr zu wünschen übrig. Nochmal würde ich nicht bei Bluefin direkt bestellen. Stehe für Rückfragen gerne zur Verfügung”

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Posted 4 years ago

Hallo Michael, danke für dein Feedback - es tut mir leid zu sehen, dass du nicht die beste Erfahrung mit uns gemacht hast. In Bezug auf Rücksendungen, wie in unseren Allgemeinen Geschäftsbedingungen angegeben, kann die vollständige Bearbeitung bis zu 28 Tage dauern. Wir sind jedoch stets bemüht, diese Lösung viel früher zu erreichen. Wir haben E-Mail-Benachrichtigungen auf unserem Retourenportal eingerichtet. Es tut mir sehr leid, wenn sie Sie nicht erreicht haben - sie können häufig in Spam geraten. Wir würden uns freuen, wenn Sie Ihre Sicht auf Bluefin verbessern könnten. Bitte teilen Sie uns mit, ob wir etwas tun können. Grüße Ella

Posted 4 years ago

“I tried to cancel my order as found a better product, order was still attempted to be delivered. Declined the delivery and order returned. Now 4 weeks later I still do not have a refund!!”

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Posted 4 years ago

Hi Paul, so sorry for the delay in sorting this for you. Although you declined the delivery the status of the parcel on the tracer system we have, didn't reflect this. The support team have to go off the official courier information which is why it took so long to action the refund for you. We are working on better ways to improve the communication of information with our couriers so we can ensure lengthy delays such as yours do not happen in future. Regards Ella

Posted 4 years ago

“EXCELLENT PRODUCT EXCELLENT SERVICE, THANK YOU.”

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Posted 4 years ago

Hi There We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.

Posted 4 years ago

“Love the product. This is my second purchase and I ended up giving it to my elderly parents. 90 yrs and 86 yr old. Ill need to purchase another one soon. With that being said, I like the older model better than the new ones. The new one looks to take up slightly more room in its length. Its flashier with the lights more easily seen but I do prefer the older model. I'm on the road and every inch of space is important to me. I haven't actually put a tape measure on it but looks to be slightly bigger.”

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Posted 4 years ago

Hi Connie, We are incredibly grateful that you took the time out to leave us this note. Thankyou for a 5 star rating.

Posted 4 years ago

“Good customer service: awaiting replacement remote.”

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Posted 4 years ago

Hi I am so glad to hear you have had a good experience with our product and our staff. We pride ourselves on our Customer Service, so this review makes everyone here super happy!

Posted 4 years ago

“Love this machine. I can really feel it in my muscles and only on half speed so far. Highly recommend it!”

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Posted 4 years ago

Hi Mary, Wow! I’m so blown away by your review. It made our day here at Bluefin - thank you.

Posted 4 years ago

“Alles perfekt”

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Posted 4 years ago

Hallo Adrienn, vielen Dank, dass Sie eine 5-Sterne-Bewertung abgegeben haben. Wir haben uns sehr über Ihr positives Feedback gefreut.

Posted 4 years ago

“super planche ,très bon matériel de bonne qualité fait très peut de bruit , stable et de grande taille . très satisfait de cette planche”

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Posted 4 years ago

Bonjour Francis, Merci encore d'avoir partagé une expérience aussi positive. ça représente énormément pour nous.

Posted 4 years ago

“Ottimo acquisto. Pedana silenziosa. Unico neo sono le maniglie per le braccia a mio avviso inutilizzabili. Comunque il prodotto merita le 5 stelle. Lo uso tutti i giorni da 2 settimane e sono contenta dell’acquisto perché mi permette di riattivare la circolazione”

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Posted 4 years ago

Salve, grazie per una valutazione a 5 stelle e il tuo feedback, lo prenderemo in considerazione.

Posted 4 years ago

“Envio rapido😃 La plataforma funciona genial, Gracias! Sin duda volvere a comprar con vosotros!! Muy contenta😊😊”

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Posted 4 years ago

Hola: Gracias de nuevo por compartir una experiencia tan positiva. Significa el mundo para nosotros.

Posted 4 years ago

“Bonjour, j'aime beaucoup ma plateforme Fitness.”

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Posted 4 years ago

Bonjour, Merci encore d'avoir partagé une expérience aussi positive. ça représente énormément pour nous.

Posted 4 years ago

“Not happy with the service. You can’t speak to a customer service. The vibrating plate makes a loud noise on higher settings, we recorded a video and asked to confirm if this is to be expected. After multiple e-mails and waiting for about 72 hours for each reply we still don’t have the answer. The company suggested to return the item and if I the machine is faulty and providing the item is in stock it will be replaced. Question 1: why can’t you confirm by looking at the video if indeed it is not functioning properly? Question 2: Why a replacement can’t be send anyway so that we continue using the plate which we paid for, rather than wait for the replacement? Question 3: why can’t you confirm if the item is in stock and reserve it before receiving our plate back?”

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Posted 4 years ago

Hi Alexander, sorry about the issue with your item - this isn't what we ever want for our customers! Our support team are always available via email and on hand to help - we don't currently have capacity to offer phone support but it's something we are looking into. Although our support team know our products very well, the technicians have the very best knowledge and need to see the item to ascertain exactly what the potential fault may be. It's Bluefin policy that we must be in possession of the original goods sent in order to send a replacement, apologies for any inconvenience caused over this. Regarding your third point, we now have a new system in place where we have separate stock for replacements on a number of models so this doesn't happen again. If there's anything else we can help with, please let our support team know and they'll be more than happy to help. Regards Ella

Posted 4 years ago

“Ich habe mich für nach langem recherchieren für bluefin 3D entschlossen. Sehr stabiles Gerat, leise. Es macht richtig Spaß täglich 10mn zu trainieren mit der Vielfalt Übungen und Einstellungen die angeboten werden. Dazu kommt daß man seine eigene Musik durch Bluetooth an der Platte laufen lassen kann. Kann es nur weiterempfehlen...”

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Posted 4 years ago

Hallo, vielen Dank für diese 5-Sterne-Bewertung!

Posted 4 years ago

“Excelente.”

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Posted 4 years ago

Hola Felix, gracias por esta opinión 5 estrellas!

Posted 4 years ago

“très très contente de l'appareil. C'est de la très bonne qualité et facile d'utilisation”

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Posted 4 years ago

Bonjour, Merci pour cette merveilleuse critique.

Posted 4 years ago

“The website added the wrong thing to my cart, I contacted your company immediately, no response. I contacted paypal they too contacted you and waited to hear from you, when they didn't hear anything either they refunded my money. I bought a plate from a different company and I am thrilled.”

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Posted 4 years ago

Hi Carol, so sorry about this - looking on our system I can see that the item had already shipped out when you requested to cancel it. We sent a request to our delivery partners to request the return of the delivery but asked that you refuse the shipment should the request not be possible. We didn't hear anything from you in response to this email so assumed everything had been sorted but I deeply apologise for the error here. Regards Ella

Posted 4 years ago

“Delivery was fine, had to alter date but carrier delivered on correct day. The wires to fix computer were awkward, but otherwise assemble was straight forward. All good.”

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Posted 4 years ago

Hi Janet, The team here at Bluefin are thrilled to receive such great rating thankyou.

Posted 4 years ago

“Shocking. I was delivered a returned treadmill which was damaged. The box was ripped apart and the polystyrene was crushed inside. Someone had clearly tried to put it together and broken it so returned it. It hadn't been checked. The customer service is shocking with no phone calls available. Had to wait three days each time for an email reply. Took 12 emails in total with three days wait each time to get it collected. Would not replace same day. Had to wait for it to be returned before I was allowed to get a replacement. I binned it off. A friend had exactly the same issue with receiving a damaged treadmill in shocking packaging... Also a return. Interesting that I can't add photos to the review and that my comments were deleted on their Facebook page... Notice they have very little comments .. Because they are awful.”

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Posted 4 years ago

Hi there, so sorry about the damage to your item. I can assure you we send all items out as brand new units, and returns are in a separate warehouse location to ensure they can't be sent out again. This must have been damaged in transit, for which we are so very sorry. Bluefin decided to turn off the phones due to a 10-15x increase in enquiries so that we could focus on getting email responses back to customers. I can see that the Customer Service manager arranged for a refund for you for this so I trust the issue has been resolved. Regards Ella

Posted 4 years ago

“Super Gerät mit vielen Programmen. Schnelle Lieferung gute Preis-Leistung”

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Posted 4 years ago

Hall, Danke für die wundervolle Bewertung.

Posted 4 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews