Blue Brontide have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
“
The delivery was fast, packed so well and the most wonderful toys! Immediately want to purchase more thank you so much!
”
- Jessica Webber
“
The delivery service- very poor.
”
- Katiuska Flynn
“
Products where of lovely quality, packaging was all eco friendly . Delivery time was reasonable
”
- Lindsey Barrow
“
no reply zero communication from them, only after I resubmitted the online form asking for a refund if I did not receive the press did it eventually get sent.
”
- Anonymous
“
I am very disappointed to say I never received my order #2437 despite my complaints via email. There is no other way of contacting you. I am also still waiting for a refund although I would much rather receive the actual toy for my first grandchild.
”
- "Janet Dick" Dick
“
I had ordered a couple of items from this company and they didn’t arrive for a number of months.
I emailed twice with no reply from them at all.
They did however refund the money in the end but still no reply with a explanation or apology.
”
- Jack Tuck
“
After not receiving my order and not being able to contact the company, they contacted me and resolved the problem and got another parcel sent out ASAP. very happy with the item and good customer service.
”
- David Van Kroonenburg
“
Absolutely fantastic service from Blue Brontide as well as excellent wooden toys
”
- Jayne Bent
“
Excellent service
”
- Philippa Hoyle
