Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 85,382 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 85,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very fresh. Sorry didn't cut the grade this time. Sorry the colours were nice but roses not a good standard”

Helpful Report

Posted 2 weeks ago

Dear Nina, Thank you for taking the time to leave us a review, I hope you are well. I'm terribly sorry to hear that your roses have been so disappointing. This certainly isn't the experience we'd ever want or strive for. I have just popped you an email directly to see how we can put things right for you. I hope to speak with you soon. Kind regards, Courteney at Bloom & Wild

Posted 1 week ago

“Delivery was fine, although was a day earlier than picked. However, the plants were a little brown so not as nice as the pictures”

Helpful Report

Posted 2 weeks ago

Hi Katie, Thank you for taking the time to leave us a review, I hope you had a lovely weekend. I'm sorry to hear that your experience with us did not meet expectations this time, and your plants have arrived not looking as they should. Sudden changes in environment, such as on its journey to you, can cause plants to go in to shock and cause browning or leaf loss. If you have found they haven't begun to recover from their journey, please don't hesitate to pop us an email to hello@bloomandwild.com with your order details so that our team can help. Kind regards, Courteney at Bloom & Wild

Posted 1 week ago

“There were significantly less flowers in the bunch ordered than in previous orders. Not sure it is value for money anymore.”

Helpful Report

Posted 2 weeks ago

Hi Finn, Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Customer satisfaction and overall customer experience are very important to us, so we are grateful for the feedback. Please accept our apologies for the disappointment regarding your Mother's Day order. I would be happy to assist in resolving this issue, so I will be in touch via the email address you used to place this order. I hope to hear from you soon.

Posted 2 weeks ago

“Flowers were fantastic as usual. Delivered on the wrong day…….again.”

Helpful Report

Posted 2 weeks ago

Good afternoon, thank you so much for taking the time to leave a review, however I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the delay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number so I can look further into why this delivery was delayed? All the best,

Posted 2 weeks ago

“Delivery very fast but flowers look sorry for themself”

Helpful Report

Posted 3 weeks ago

“Flowers were beautiful but was disappointed they didn’t arrive on the chosen date for my friends 40th birthday. Would probably use a local florist in future for that reason.”

Helpful Report

Posted 3 weeks ago

Dear Amanda, Thank you for taking the time to leave us a review, I hope you are having a lovely weekend! I'm so sorry that the blooms you so kindly sent did not arrive on the expected date, especially as they were for such a special date! Our free delivery service chosen for this order is not guaranteed for the date and occasionally deliveries via this method can take a second working day to arrive. I'm so sorry if you feel that this information wasn't made clear enough at the time of ordering or in the confirmation email received after the order was placed. We do try to highlight this at both these points to make you aware of this possibility as it's certainly never our intention to mislead or misinform. Please do let us know, via email at hello@bloomandwild.com, if there are any issues with the blooms at all and we'd be happy to help with the next steps. Kind regards, Courteney at Bloom & Wild

Posted 3 weeks ago

“I have used Bloom & Wild in the past and loved it, but unfortunately this time the chosen delivery date was missed and arrived 2 days late, the recipient was away on their arrival and will be able to open them today … I’m worried about what condition they will be in. Very disappointing.”

Helpful Report

Posted 1 month ago

Hi Anna, Thank you for taking the time to leave your review, I hope you are having a lovely week. I'm so sorry to hear that your lovely gift arrived so late - this certainly is not what we expect. I have just popped you an email directly so that we can hopefully help put this right. Kind regards, Courteney at Bloom & Wild

Posted 4 weeks ago

“The flowers were gorgeous but extremely small for over forty pounds purchase. I was very disappointed to see how small they were.”

Helpful Report

Posted 1 month ago

Hello Roseline, Thank you for taking the time to leave your review. I'm so sorry to hear that the bouquet you kindly sent has not lived up to expectations, especially as it was intended as a thoughtful gift. Customer satisfaction is really important and we'd love to take a look into this further for you, so I've dropped you an email directly to follow up with this. Look forward to speaking with you. Warm regards, Gemma at Bloom & Wild

Posted 1 month ago

“I’m afraid the delivery timings are just not reliable enough for special occasions when you need flowers to be delivered on that particular day. My order arrived a day late, in fairness they do warn you this is a possibility but to have it happen on my first order puts me off using them again.”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for taking the time to leave us your thoughtful review, I hope you are well. I'm so sorry to hear these flowers arrived a day late, missing this special occasion. As you mentioned, our free delivery service is not guaranteed and we try to make this clear throughout the ordering and confirmation process. We do offer premium delivery that is guaranteed for those all important dates, or you could opt for delivery the day before a special occasion to mitigate any potential delays and avoid disappointment next time. Kind regards, Courteney at Bloom & Wild

Posted 1 month ago

“Website and product order was great. When the flowers turned up I was disappointed in the quality of the flowers.”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you so much for taking the time to leave us this review. I have just popped you an email so that we can help put things right for you! Hope to speak to you soon. Kind regards, Courteney at Bloom & Wild

Posted 1 month ago

“The quality of the bouquets used to be better than now. From recent experience of a tied bouquet, one of the so called Liberty ones, I would stick to the letterbox in bud format in future.”

Helpful Report

Posted 2 months ago

“I ordered two bunches on the same day, having seen some at work and being impressed. However, only one bunch turned up in the day specified. The other bunch was a day late and looking very sorry for itself as it was left outside all day, due to the recipient not being at home. They would have been home, had it arrived on time.”

Helpful Report

Posted 2 months ago

Hi Amy, Thank you so much for leaving your review. I'm really sorry to hear that one of your orders did not arrive on the expected date. Due to the nature of letterbox flowers and how they are packaged, we'd expect them to look a little 'sleepy' or sometimes flatter on arrival, but we hope that you are amazed by how much they perk up once they've been trimmed and had a chance to drink overnight in the vase. We'd recommend 24 hours for them to fully rehydrate, but depending on the variety of the stems it's usually much sooner before you notice a change. I've followed this up with an email to your directly to ensure the flowers thrived for your recipient and look forward to speaking with you there. Warmest regards, Gemma at Bloom & Wild 💐️

Posted 2 months ago

“Hi I was not particularly happy on this occasion.”

Helpful Report

Posted 2 months ago

Hi Gemma, We hope you're well and having a lovely day. We're so sorry to hear that something didn't quite go to plan with this order. I have followed up with you directly to see how we can best help. Look forward to speaking with you via email! Warm regards, Gemma at Bloom & Wild

Posted 2 months ago

“Hi, not very happy as my niece didn’t get her flowers on her birthday a day late”

Helpful Report

Posted 2 months ago

Hi Sylvia, I hope you're well and having a lovely day. Thank you for taking the time to leave your review. I'm very sorry to hear that your order for your niece arrived a day later than expected, especially as the blooms were intended as a thoughtful birthday gift. I have just followed up with an email directly to help with this. Warmest regards, Gemma at Bloom & Wild

Posted 2 months ago

“Hello Kirsty ,I understand that the flowers for Sue weren't posted because they weren't seen till the day after ,not really sure how they were left. Anyway they seem to have revived after being in water.”

Helpful Report

Posted 2 months ago

Hi Andrea, Thank you for taking the time to leave us a review, I hope you are well. I am sorry to hear that the flowers you so kindly sent were left somewhere and were not found until the next day. We do allow our delivery partners to leave the parcels safe if they cannot be hand delivered or posted, but we would absolutely expect them to leave a card to let the recipient know where they are. I assure you all instances like this are fed back to our Operations team who work closely with our delivery partners to avoid these things happening. I am glad that the flowers seem to be reviving well in water however! If you wished to discuss this further, or needed any help at all, please don't hesitate to reach out to us at hello@bloomandwild.com Kind regards, Courteney at Bloom & Wild

Posted 2 months ago

“Easy process, however royal mail delivered 2 days late which is not ideal for this product. They claimed this was due to property not being accessible when in fact they had a backlog dud to snow. I think your company should have been aware so that you could have contacted customers.”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for taking the time to leave us a review, I hope you are well. While I'm glad to hear that you found the ordering process easy, I'm so sorry that the blooms arrived 2 days later than expected. Our free service with Royal Mail can take an extra day in some cases, but I apologise it arrived so late and that this was put down to the address being inaccessible. This is certainly not the experience we would want or strive for, so thank you for making us aware and therefore this can be fed back to our Operations team who work closely with our delivery partners to improve our services. If the flowers suffered as a result of this delay, or if you wished to discuss this further, please don't hesitate to reach out to us with your order details so that we can help. Kind regards, Courteney at Bloom & Wild

Posted 2 months ago

“I have bought from Bloom & Wild in the past and received gifts of their flowers, and their flowers are lovely. This time I spent more due to an offer of a discount if I downloaded the app. I applied the discount code a couple of times but it didn’t stick. I thought if I tried clicking buy now I may get another option but the full amount was taken right away. I didn’t have time to cancel and complain. I really get annoyed by things like this, if you’re going to offer discounts make sure they work 100% otherwise they are underhand marketing tactics and effect your brand long term. I will definitely look elsewhere next time I send flowers.”

Helpful Report

Posted 2 months ago

Good morning Rachel, Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us this time. Please accept my sincerest apologies that the discount code did not apply successfully. I have followed up with an email to you directly to resolve this. Best wishes, Gemma at Bloom & Wild

Posted 2 months ago

“Unfortunately the flowers were not delivered on Saturday as ordered but the following Monday so we’re a little past there best.”

Helpful Report

Posted 3 months ago

Good morning! Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the delay in your order. I completely understand how frustrating this can be. If possible, could you email support@bloomandwild.com with your order number and the delivery postcode so I can look further into why this delivery was delayed? Hope to hear from you soon!

Posted 3 months ago

“Easy to select and send and delivered on time. Recipient very pleased and looking forward to future arrivals for 6 months. Thank you.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave us a review, I hope you are having a lovely weekend! I'm so pleased to hear that you have had a great experience with us so far, and that your recipient is delighted with their blooms subscription so far. Please don't hesitate to let us know if there is anything we can do to make your next review 5 stars! Kind regards, Courteney at Bloom & Wild

Posted 3 months ago

“Very disappointed Arrived the day before requested for my wife's birthday spoilt the surprise!!”

Helpful Report

Posted 3 months ago

Hi there! Thank you ever so much for taking the time to write us a review and I'm sorry to hear your gift didn't arrive on the day you had chosen, especially when it was for such an important occasion which meant this spoilt your thoughtful surprise. Through our experience, we've been advised that some particular postcodes can often take 2 days to deliver to from our Flower Studio. As such we decide to send the gift out a day earlier, this means that in most cases they'll arrive on the day you selected (due to the extra time advised, it will take for the parcel to progress through their delivery network), however from time to time they may arrive a day earlier. Without your order details I cannot check if this was the case on this occasion, but if you would like me to take a look into why this happened we'd love to hear from you! Please pop us an email to support@bloomandwild.com, with the reference #4416653, your order number, and your delivery postcode. Hope to hear from you soon! Kelly 💐

Posted 3 months ago

Bloom & Wild is rated 4.9 based on 85,382 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.