Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 85,382 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 85,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were lovely but I asked for a certain day when my mum was working from home and they sent it a day early when on one but my dad was home and he isn't very mobile so was not happy with that service I specifically requested that day for a reason and the only thing I got back was oh really sorry we can send some more for free and all that but that doesn't solve my dad having tk struggle to get to the door. Having no phone number I could see isn't helpful either.”

Helpful Report

Posted 1 week ago

Good morning Jack, Thank you for taking the time to leave your review, though I am very sorry to hear that the delivery arrived a day earlier than expected, causing this inconvenience to your father. This is never the experience we want for our customers and we'd love to make things right. I have sent you an email directly to resolve this and look forward to speaking with you. Warm regards, Gemma at Bloom & Wild

Posted 1 week ago

“I was disappointed in the size of the bouquet for the price. Although all of the flowers were fresh it all looked a bit lost in my vase and I expected more for the price.”

Helpful Report

Posted 3 weeks ago

“Difficult to review as Amazon delivery let them down. The flowers were not delivered. Notification to say they had been left behind a wheelie bin but no photo evidence. Flowers not found so my sister in law failed to receive her birthday flowers - disappointing! Refund given but as a credit note so I will have to use Bloom and Wild, hopefully better service next time”

Helpful Report

Posted 3 weeks ago

Dear Rachel, Thank you for taking the time to leave us a review, I hope you are having a lovely start to the week. I'm so sad to hear that your delivery was handled this way, especially as you so kindly sent these blooms for your sister in law's birthday! This certainly is not the service we'd expect from our delivery partners, and I assure you that this has been passed on to our Operations team who work closely with them to avoid these things happening. I hope that our team have come to an agreeable resolution here for you with the credit and I sincerely hope that your next order is absolutely perfect for you. If you ever needed any assistance, please don't hesitate to reach out to us by email at hello@bloomandwild.com. Kind regards, Courteney at Bloom & Wild

Posted 3 weeks ago

“I had used site previously on few occasions, this time I was unfortunately disappointed. The recipient sent me a picture of the flowers and I thought they were very sparse looking and to be honest , I felt I would have got better from other sites .”

Helpful Report

Posted 4 weeks ago

Hi there, I'm terribly sorry to hear that the blooms you kindly sent were so disappointing. This certainly isn't the experience we would want for you or your recipient, so I hope that we can help to put things right. I've just popped you an email directly so that we can investigate and put things right appropriately. I hope to speak to you soon! Kind regards, Courteney at Bloom & Wild

Posted 3 weeks ago

“Ordering was easy & price competitive compared to other flower deliveries but was really disappointed with the actual flowers that were delivered. They looked half dead even after following the instructions & waiting 24 hours.”

Helpful Report

Posted 1 month ago

Hi Clare, Thank you for taking the time to leave your review. I'm so sorry to hear that the bouquet you kindly sent has not lived upto expectations, especially as it was intended as a thoughtful gift. I'd love to take a look into this for you and have dropped you an email directly to assist. Look forward to speaking with you. Warm regards, Gemma at Bloom & Wild

Posted 1 month ago

“Did not think they were worth the money. They did not look much.”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for taking the time to leave your review. I'm so sorry to hear that the bouquet you kindly sent did not represent value for money, especially as it was intended as a thoughtful gift. Customer satisfaction is really important and we'd love to take a look into this further for you, so I've dropped you an email directly to follow up with this. Look forward to speaking with you. Warm regards, Gemma at Bloom & Wild

Posted 1 month ago

“Flowers were dry and just chucked over the gate. This is the second time I have had issues with your company. I won't be using you again.”

Helpful Report

Posted 1 month ago

“Flowers were squashed and limp.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave your review. I'm so sorry to hear the blooms did not live upto expectations and would love to take a look into this further for you. I have followed up with an email directly and hope to resolve this very shortly for you. Best wishes, Gemma at Bloom & Wild

Posted 1 month ago

“Very disappointed as the flowers did not get delivered and I have been away unaware they were not delivered. They will now likely be dead or on their way to it! Sadly it was to acknowledge a bearevement and so we are very disappointed.”

Helpful Report

Posted 2 months ago

Hi Kay, We hope you're well and having a lovely day. We're so sorry to hear that your friends order did not arrive as planned, especially as the blooms were sent as a thoughtful gift following a bereavement. I have followed up with you directly to resolve this for you. Look forward to speaking with you via email. Warm regards, Gemma at Bloom & Wild

Posted 2 months ago

“For starters the order did not get delivered in time. The courier company failed delivery and it was sent to the wrong Hub!! The second delivery arrived after calling and getting the order sent again - the recipient advised that some of the flowers were dead!! I did ask her to send photographs as proof, but she is very poorly and undergoing dialysis at the moment, and I did not want to hassle her. I was very disappointed for her, however she said that the thought was nice despite having the dead flowers.”

Helpful Report

Posted 2 months ago

Hi Anna, I hope you're well. Thank you for taking the time to leave your review. I'm incredibly sorry to hear about your disappointing experience, especially as the blooms were intended as a thoughtful gift during what sounds like a really difficult time for your friend. We hope she's doing ok. I have sent you an email directly, as would love to turn your experience around. Hope to hear from you soon. Best wishes, Gemma at Bloom & Wild

Posted 2 months ago

“Ordered flowers for my brother and have never arrived. Got in contact with the team who gave me the same answers over and over again. When I requested a refund on a live chat I received an email saying it had been processed but no one ever got in contact with me to confirm.”

Helpful Report

Posted 2 months ago

“Ordering is easy. However the letterbox bouquet I ordered was due for delivery, as a birthday present, on Saturday but wasn't delivered until Monday: this meant the flowers were a little jaded and disappointing when they arrived. I assume this late delivery is a Post Office fault, rather than the fault of Bloom and Wild but nonetheless disappointing.”

Helpful Report

Posted 3 months ago

Good afternoon Patricia, Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that your order did not arrive on the expected day. We would love to turn this experience around and I have sent you an email directly to resolve this for you. Look forward to speaking with you. Best wishes, Gemma at Bloom & Wild

Posted 2 months ago

“Déçue, Première photo, proposition du site Deuxième photo, plante reçue”

Helpful Report

Posted 3 months ago

“Bjr, Déçue de la plante reçue, pas conforme à la proposition commerciale !”

Helpful Report

Posted 3 months ago

“I placed two orders, First order arrived on time but flowers were in poor condition and very dried out. They did perk up after an afternoon in water. The second order was not delivered on time and they also said how poor condition the flowers were in. Again perked up after being in water for an afternoon. Easy to order, website and tracking great. Flowers lovely but could be in better condition.”

Helpful Report

Posted 3 months ago

Hi there, We really appreciate you taking the time to leave us this review about your experience with these two orders, I hope you are well! I'm sorry to hear that you and your recipients were let down by the first impression of the blooms you so kindly sent. We do send our flowers dry and in bud, in order to protect them while they are in transit and to maximise their vase life. It's expected that, after a trim and time in water to rehydrate, they will perk up and bloom beautifully. I'm glad to hear that this has been the case here! If you needed any further assistance here, or wished to discuss it further, please don't hesitate to reach out to us at hello@bloomandwild.com with your order details so that we can help.    Best wishes, Courteney at Bloom & Wild

Posted 3 months ago

“I ordered the flowers on Thursday 5th December for my Daughter for next day delivery to Congratulate her on her Promotion but the flowers were wilting on arrival on Monday 9th December 2024.”

Helpful Report

Posted 4 months ago

Hi Kathryn, Thank you for taking the time to leave us your review. I'm terribly sorry to hear that the blooms you so kindly ordered to celebrate your daughter's achievement were so delayed, and the blooms seem to have suffered as a result. I do hope that they have perked up after a trim and some time in their vase to rehydrate, but if this has not been the case please reach out to us at support@bloomandwild.com with your order details so that we can help put this right. Best, Bloom & WIld.

Posted 4 months ago

“Flowers arrived late and very wilted. Didn't perk up once in water. Waiting for B and W to get back to me.”

Helpful Report

Posted 4 months ago

Good morning, I hope you're well and having a lovely day. Thank you for taking the time to leave your review. I'm very sorry to hear that your blooms arrived late and haven't revived as we'd expect. This is certainly not the experience we want for any of our customers and we'd love to take a look into this for you. If you could kindly email support@bloomandwild.com quoting your Order Number our Customer Delight Team will do everything we can to make this right. Hope to hear from you soon! Best wishes, Gemma

Posted 4 months ago

“Delivery was made to address a mile away and left in pouring rain Flowers were clearly marked Woodlands and correct address which has an enclosed porch and people in all day delivery was made to Norden Heath cottage a mile away and it was up to us to try and trace flowers the next day very bedraggled . Surprise for my daughter spoilt plus she took a morning driving to try and find them. Not a happy experience”

Helpful Report

Posted 4 months ago

Hello Ms. Doughty, Thank you for taking the time to leave us a review. I am truly sorry to hear that the flowers you so kindly sent to your daughter have been spoiled by the way this delivery was handled. I assure you this experience is far from what we would expect or strive for. I can see that you have been in touch with us regarding this and I hope we can make this right for you as soon as possible. Please don't hesitate to reach out to us at support@bloomandwild.com, with the reference 4350171 if you need any further assistance with this matter. Best wishes, Courteney at Bloom & Wild

Posted 4 months ago

“Unfortunately the flowers did not arrive the following day (Tuesday) but 5.40pm on the Wednesday due to the parcel being sent to Lancashire instead of Manchester. This delay obviously affected the condition of flowers”

Helpful Report

Posted 4 months ago

Hi there! Thank you so much for taking the time to leave us a review. I'm so sorry to hear that your blooms did not arrive on the day expected. I completely understand how frustrating this is and I'm so sorry this happened. I just had a peek into this order, and can see that the blooms arrived one day late. Our free delivery service chosen for this order, is not guaranteed for the date and occasionally deliveries via this method can take a second working day to arrive. I'm so sorry if you feel that this information wasn't made clear enough at the time of ordering or in the confirmation email received after the order was placed. The blooms should be safe in their packaging for at least 2 days of delivery to allow for our postcodes that are a little further away, but of course if the blooms didn't look as they should I'd love to help put this right. Please pop us an email to hello@bloomandwild.com with your order details, including the delivery postcode and order number so we can put this right. Hope to hear from you soon! 💐

Posted 4 months ago

“New customers get more discount than returning ones. You do not reward loyalty. Offered me £10off next order but that means I have to spend more money to get that discount. I am not stupid”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave us a review, I hope you are having a lovely day! I do apologise that our discount offers for new customers has left you feeling disappointed, this is not what we want! While we do extend such offers to new customers in hopes they will give us a chance as a growing business, we also ensure our existing customers have access to some brilliant discounts. I hope that you are able to take advantage of the many discounts that we do offer to our loyal customers, which arrive either by email from our team or through our amazing Rewards program - this gives you access to exclusive discounts and a points scheme which allows you to earn points to exchange for money off vouchers, plus a special treat on your birthday! Best wishes, Courteney at Bloom & Wild

Posted 5 months ago

Bloom & Wild is rated 4.9 based on 85,382 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.