Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable
Rating: 3.43

3.4 Rating 110 Reviews

56 %

of reviewers recommend Blakely Clothing

3.4

Based on 110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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help@blakelyclothing.com

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Blakely Clothing 5 star review on 6th August 2024

Jens

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quality! Have been buying from here for years and will continue to do so. All my old hoodies I bought years ago I still use. brilliant clothes!”

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Posted 6 months ago

“Bloody brilliant. I purchased several items, the hoodies and activewear is such good fabric. They are really kicking off here in London so I felt like I needed to get involved. My friends have several items too. I don't think there are enough good words to say about this company, delivery was supposed to be 3-7 days but it turned up in 2 days. Very impressed, keep it up. Sophie x”

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Posted 6 months ago

“Love their stuff. Great quality and easy to deal with. Plus its definitely the new 'it' brand. All the cool kids are wearing it.”

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Posted 6 months ago

“I'm disappointed by the lack of response and attention from customer service regarding my return concerns. Clear return instructions should be included in the package, not hidden on the website, causing delays and frustration. I also incurred a 10 Euro shipping cost that competitors would compensate. Please review and improve return procedures, provide clear instructions, and consider compensating the shipping cost. I hope for a prompt resolution.”

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Posted 6 months ago

“Great quality clothes imo.”

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Posted 6 months ago

“Bought two hoodies one black and one white. Fab quality and so cosy. Got the white tracksuit bottoms and it’s such a cool look. Love this clothing range.”

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Posted 6 months ago

“Great quality shirts and tees. I have been buying from Blakely for 10 years now and never disappointed. They keep coming up with great clothes.”

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Posted 6 months ago

“I decided to take the plunge after seeing 1 or 2 of there hoodies out and about so I placed my order for 2 charcoal and taupe brown afterwards I made the mistake of reading the reviews and had started to panic and get disheartened … however they turned up not only on time the quality blew my mind there so thick and cosie there well worth there price tag even though I though there were a bit on the pricey side chuffed is an understatement”

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Posted 7 months ago

“Awful company. Sent two items back over three weeks for an exchange, sent countless emails requesting an update on when the exchanges will be sent. They completely ignore emails. Won’t be using again. Terrible returns/customer service experience”

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Posted 8 months ago

“I've bought two shirts (different colors). After the first wash, one has completely shrunk the other is still normal. The customer service said it's my fault during the wash which is just not true. I followed the instruction and one shirt is still ok so the other had/has just a bad quality. If a brand has such quality issues and this customer support I would not order anything.”

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Posted 8 months ago

“Returned the original item and I had initially requested a exchange. Customer service emailed back to advise the item I wanted as exchange was out of stock in my size. I emailed back to therefore request a refund. They ignored this email and several days later emailed to say they sent the exchange in my size as it came into stock. I did not request this and therefore went back asked for a refund as initially requested. Since then they are taking no responsibility other than saying there was "miscommunication" in their departments and that customer service were not aware that the item had been sent out. Utterly ridiculous. They still have not refunded me. Instead are asking me to investigate why the item they sent never arrived. I have sent them the tracking photo to show someone with a blakely package...by what looks like a communal front door..they again are ignoring this and asking me to investigate....which I won't be doing as I didn't ask them to send me the item and I haven't recieved it! DO NOT RECCOMEND this company...customer service just ignore any complaint and won't take any accountability. Won't be purchasing from them and would advise to avoid”

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Posted 8 months ago

“Geweldige kleding!! Top service”

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Posted 8 months ago

“I sent an item back for exchange. I have no response from them. They have received my item back but not sent out a exchange. I am now out of pocket. I thought they were a trustworthy company but I am now thinking they are scammers and keep your item and your money”

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Posted 8 months ago

“After 20 days still didn't received anything. Customer service is not replying at all... really really poor service”

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Posted 10 months ago

“I ordered three pieces from Blakely. On delivery I discovered that one was missing. The package was undamaged. The fault was therefore clearly Blakely's. But they say...supposedly everything was done properly when packing the parcel. No compensation. Stay away from this company”

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Posted 10 months ago

“Joke of a company, we won't be ordering ever again and i recommend you don't either. Terrible returns policy and customer service”

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Posted 11 months ago

“I am writing to convey my disappointment regarding my recent experience with your company, Blakely Clothing. It appears that there is a recurring issue of intentionally sending incorrect items, potentially to create a situation where customers remain indebted to the company. While a gift voucher was provided as a resolution, I must express my dissatisfaction with this remedy, and I harbor suspicions that the mishandling of this situation may have been deliberate. Despite my efforts to address the error. Regrettably, the overall customer service experience has been subpar, compelling me to take further action. I feel compelled to caution potential customers about the practices of Blakely Clothing to prevent others from falling victim to what appears to be unscrupulous business practices.”

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Posted 11 months ago

“Website doesn’t says anywhere while placing an international order that you have to pay 10 type of different charges on top of what you paid while placing your order Its Ridiculous! I live in Canada and placed my first order with them and had to pay Import Duty, VAT, Custom Clearance stc on TOP of what I paid while placing the order They should tell you while placing an order that you have to pay all that if you are ordering from any other country I WILL NEVER BUY AGAIN”

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Posted 11 months ago

“I am absolutely gutted. I’ve had a black sweater that hasn’t lasted the test of time. I bought a black blakely sweater for both my husband and myself - constant lint despite lint removers and balls. Just constantly comes from it. I emailed them about it - no response. I’ve since ordered a maroon and forest green hoodie thinking perhaps the colour is different on others - terrible experience. I’ve washed the maroon and it’s started to have the colour run after 2 washes. Terrible customer service and return policy”

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Posted 11 months ago

“Do not buy from this company sent hoddie back 1 month ago for a smaller size had to pay for my own postage as well and still not had no refund or a smaller size sent back spoilt my daughter xmas thanks blakey”

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Posted 11 months ago

Blakely Clothing is rated 3.4 based on 110 reviews