Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,925 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was totally taken aback by the sharpness and tone of the male person who rang me to make an enquiry , that's the sole reason for my low star rating, however my daughter who has organised my toilet pass has dealt with it. I am still waiting for my actual card as she requested digitally for mobile use and one for me to have on my person, I would appreciate that being looked into please.”

Helpful Report

Posted 2 weeks ago

Dear Patricia, First of all thank you for your honest and important feedback, we take comments like this very seriously and will look into this as soon as possible. We apologise for any offence or concern caused. Regarding the plastic card, we do offer these at a small cost as we are unable to provide these for free - if you have purchased one from our website you'll receive it within a few days. Please leave this with us and we will get bak to you if we can offer any further assistance. Kind regards Customer Support Bladder & Bowel Community

Posted 2 weeks ago

“Not been involved yet so can't comment.”

Helpful Report

Posted 3 weeks ago

“Hello Fred”

Helpful Report

Posted 3 weeks ago

“Not had the chance to use it yet”

Helpful Report

Posted 3 weeks ago

“As I’m fairly new to the site I’m still processing I’ve not used my just can’t wait card so do t know how easily it’s accepted”

Helpful Report

Posted 1 month ago

“It’s hard to assess as I’ve only recently joined. One thing I would say is whilst it’s great to have a card to show in venues, I have no idea whether venues will allow use of the toilet and believe by law they don’t have to. That’s the bit that needs changing as toilet needs are a basic human need and having been refused the use of a toilet it can be embarrassing and demeaning.”

Helpful Report

Posted 2 months ago

“My nurse is very good talks to me on the phone I just wished I could have had a district nurse come in more often .A support group would be a great idea .”

Helpful Report

Posted 2 months ago

“Not really read or posted anything. or purchsed anything”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review, we're aware not everyone will need to access our services or informaiton often but it's here when you need it. You are welcome to return at any point. Wishing you all the best with your healthcare journey Customer Support Bladder & Bowel Community

Posted 5 months ago

“I do not hear from them. So unable to comment really”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. We can only contact you within the remit of your contact preferences. If you would like to hear from us more, you can subscribe to our newsletter or follow us on Facebook or Instagram. You can subscribe here: https://www.bladderandbowel.org/newsletter/mailing-list/ We hope this helps, if you need anything further your'e welcome to contact us directly: https://www.bladderandbowel.org/contact-bladder-and-bowel/ Kind regards Customer Support Bladder & Bowel Community

Posted 6 months ago

“Not yet used the card in my Google wallet,hence the 3 stars.Will give a better review,once it has been used.”

Helpful Report

Posted 7 months ago

Hi there, we're sorry if we were a bit too keen to ask for a review! Hopefully in time you will find the card useful. The website is always available to you should you need further support. In the meantime, we wish you all the best, Bladder & Bowel Customer Support

Posted 7 months ago

“I think the bladder & bowel community is a good thing.”

Helpful Report

Posted 7 months ago

“It's the same thing every time ,ie, exercise tighten your pelvic floor the problem is it doesn't work for me I still keep wetting myself and now soiling myself I've just about had enough of it. I've just been told that I've been like this since i was a small child.”

Helpful Report

Posted 8 months ago

Dear Susan, We're so sorry to hear this, you must feel so frustrated! We've emailed you separately with some suggestions, which we hope will be useful to you. Wishing you all the best, Bladder & Bowel Customer Support

Posted 7 months ago

“At this time I am new to the issues of Bladder and Bowel problems so do not feel I can give an informed or total review which is why I have only put it in the middle. I have not contacted anyone as yet as between finding out I have issues and speaking with the Doctor about everything”

Helpful Report

Posted 10 months ago

“Unfortunately I was unable to download your card on my phone. I don't use Google wallet.”

Helpful Report

Posted 10 months ago

Dear Jane, We understand that not everyone has or wants to use digital wallets to store such cards, which is why we offer the Plastic card for a small fee, as a traditional alternative. You can apply by post, and send payment by cheque or BACS, and we'll send a card out to you within a few days. Please visit our website for full details. If you need support please contact us via our website. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“Quite a good service easy to get in touch and place order”

Helpful Report

Posted 10 months ago

“Really don't know much about it. Used to attend Urology dept but they were unable to help and then just told me to go to own Doctor. Have done this got more tablets which don't work either so left with constant bad situation We now have just can't wait card on phone a nd A special key to help when in town”

Helpful Report

Posted 11 months ago

Hello there, Thank you for your review, we're sorry to hear you've had such a difficult time. There are always people who are there to support you - try our Community Support group on Facebook, where you can share ideas and learn what other people find works for them. Just search: Bladder & Bowel Community Support Group You'll find a very welcoming group which we hope will help. In the meantime, we hope the key and card help with day to day life. Kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“Tried to use the ‘just can’t wait’ app in a store, as there were no public toilets nearby, and they did not recognize the app and wouldn’t let me use their toilet! I think there needs to be more awareness of the app!!”

Helpful Report

Posted 1 year ago

Dear Sue, Thank you for your feedback - we agree! We're always working towards the card being better accepted in stores and venues, if you are able to provide details we may be able to reach out directly and offer information on the card to help future instances. Please contact us again via our website, we'd love to hear more. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Not had much dealing with them, but what I’ve had has been good.”

Helpful Report

Posted 1 year ago

“Not really a problem but I have repeatedly failed to add your card to my apple wallet”

Helpful Report

Posted 1 year ago

Hi there Jon, Thank you for your feedback - we're sorry to hear you had such trouble. We try to encourage people to reach out to our helpline when in need, were you able to do this? If you'd like to gain some support with the process please get in touch at help@bladderandbowel.org With thanks Customer Support Bladder & Bowel Community

Posted 1 year ago

“Can be helpful but I don’t really use the community that much. I know my symptoms and the treatment I need when I flare up. The card is useful but you need to have time to. Get it out which often you don’t when you’re desperate for a toilet.”

Helpful Report

Posted 1 year ago

Dear Pippa, Thank you for your thoughts, we appreciate you getting in touch. We're very pleased to hear you have a system of care that works for you. As an information and support platform, we aim to support people at any stage in their healthcare journey - if you ever need support in the future you know where to find us. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 10,925 reviews