Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,925 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“I lost my card and when I tried to get a replacement i was told that I had to buy one”

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Posted 3 weeks ago

Hi there Allun, Thank you for your feedback, we wish we could provide all cards for free, forever! You're right, the plastic card comes at a small charge which simply covers the cost of packaging and posting the card to you. We continue to provide the digital Just Can't Wait card for free, if this is an option you'd like to explore. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 2 weeks ago

“I could not get the download function to work yo access my Just Can't Wait card.”

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Posted 1 month ago

Dear Graham, We're very sorry to hear this and will do everything we can to put this right for you, our customer service team will be in touch directly. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 month ago

“I have never heard of Bladder & Biwek Community.”

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Posted 1 month ago

“I only requested a plastic card and I have been bombarded with emails requesting me to use their delivery service, something didn't expect”

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Posted 2 months ago

Dear Trevor, Thank you so much for your honest feedback, we're sorry to hear that our newsletter has been a little more than expected, we try to keep communications to a reasonable level. Our aim is to introduce you to our wider services in case these are of interest, and as with all responsible campaigns we ensure community members can unsubscribe themselves at any time. As a result of your feedback we will of course review our emails in case there is an error. Thank you once again, feedback like this very much helps us to improve. Kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“Have tried many times to download card to my wallet with no success”

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Posted 2 months ago

Dear Marion, We're very sorry to hear this - we offer online support guides, and always try to encourage people to contact us with issues so that we can find a way to help. If there is anything further we can do to help please let us know. Please see: https://www.bladderandbowel.org/help-information/resources/apple-wallet-guide/ https://www.bladderandbowel.org/help-information/resources/gpay-guide/ With kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“DISAPPOINTED BECAUSE I LOST MY CARD AND I CONTACTED YOU AND I DIDN'T GET A REPLACEMENT CARD. I WANTED A PLASTIC CARD NOT ONE ON MY PHONE.”

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Posted 2 months ago

Dear Paul, We're sorry to hear you're not happy with our service - unfortunately it's just not sustainable for us to provide free replacements for cards which have been lost. We understand your preference for a traditional card, so would kindly ask you to purchase a replacement card via our website. The digital card can be added as a backup, should you ever wish to do so. With kind regards Customer Support Bladder & Bowel Community

Posted 2 months ago

“No one would answer the phone. You said leave your number, and we will phone you back. No body phoned, ever. Nobody answered my emails, only automated responses. Impossible to talk to a person. Impossible really to communicate with your community. Maybe you could be worse, buy I doubt it?”

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Posted 5 months ago

Dear Graham, This is highly unusual and we're looking into this as a priority for you. We're very sorry to hear of your experience and will be keen to understand what has happened. We will be in touch again soon. Many thanks for your honest feedback. Kind regards, Customer Support

Posted 5 months ago

“I am so disappointed I can find nothing on your website about Bile Acid Malabsorption, this is a chronic illness with crippling cramps and frequent bouts of without warning diarrhoea. There is little information in the public domain and when diagnosed you are told to have a low fat diet but for many sufferers it must also be a low residual fibre diet too. Trying to seek help of an NHS dietician is nigh impossible. There is just 1 licensed drug to help ease the symptoms and the more effective more palatable is unlicensed in the UK and has to be prescribed by a consultant on a shared care plan with a GP. There is lo little awareness of this lifelong illness I feel organisations like yourself have a duty to help raise awareness. I had never heard of it until diagnosed and I have on,y come across one other person I know who has heard of it and that is because they also have it. Please Please help raise awareness of this condition.”

Helpful Report

Posted 6 months ago

Dear Helen, Thank you for your feedback - we welcome feedback like this and will certainly look into providing more information on this particular condition. We're sorry that on this occasion we haven't hit the mark.There are so many ways in which the bladder or bowel can be affected, and we try to cover as much as possible. We will hope to improve with the help of your comments. With thanks and kind regards Bladder & Bowel Customer Support

Posted 6 months ago

“card is not accepted”

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Posted 11 months ago

Hi there, We're sorry to hear you've not had a positive response to using the card - did you reach out to our helpful support team? We try to take any feedback and help encourage venues through a supportive and educational approach. If you'd like to tell us more about your experience please reach out to us via our website so that we can improve our approach. With kind regards Bladder & Bowel Community

Posted 11 months ago

“I have registered with yourself and heard nothing. I have been buying my own pads for months and have had no help or support with getting these supplied”

Helpful Report

Posted 11 months ago

Dear Nicola, We're sorry to hear you're having difficulty - we don't supply pads directly to customers unfortunately. We are sometimes able to offer discounts through our website, so do look out for these. You can also contact your local continence clinic to see what they can do to help via the NHS. If you need further support, please contact us via our website, Kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“It's too early for me to write a review as I've just joined. Please don't rush for a review; it makes me feel anxious.”

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Posted 11 months ago

Dear Victoria, We're sorry if our request for a review caused you any anxiety at all, you are welcome to ignore as needed. Please look after yourself and let us know if you need any support - You can contact us via our website. Kind regards Customer Support Team Bladder & Bowel Community

Posted 11 months ago

“I have tried without success to buy the card to help me when I'm out and need the toilet can you help me do this please.”

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Posted 1 year ago

Hi there Elizabeth, Thank you for reaching out to us - you can find our FAQs page here which might answer your needs: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ If you need further support please contact us via our website, or email us at help@bladderandbowel.org with more details about your issue so have we can help you further. With kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“I have not had any interaction with B&B. The only reason I know they even exist is because of the spamming of emails. I have not gotten any products or help from B&B, so why would I rate it high?”

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Posted 1 year ago

Dear David, Thank you for your feedback - you may have chosen to subscribe to our emails via our website, but please be assured you would only receive our newsletters if you had opted in. At the bottom of each of our emails you can control your subscription preferences - please take a moment to unsubscribe if you wish to do so. We are also able to do this on your behalf if you are able to please email us with details at help@bladderandbowel.org and we'll be happy to help. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I had forgotten that I’d registered. I never use the community.”

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Posted 1 year ago

Hi there Peter, Not a problem at all, we wish you all the best in the meantime. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Well Neen waiting for a call back about the key for over a week, not had anything !”

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Posted 1 year ago

Dear Jenna, We're sorry to hear this and apologise for any inconvenience caused. We offer the radar key to Home Delivery customers as an extra way to support people who manage their regular prescription through our service. Thank you for bringing this to our attention - we will look into this and be in touch once we know more. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“They have been very helpful and communicated with me very well and sorted out my issues Thank you”

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Posted 1 year ago

“I paid and applied for a card 2 weeks ago no responce not that i should pay for this because of my condition”

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Posted 1 year ago

Dear Michelle, We're so sorry to hear this - we are looking into your order and will get back to you as soon as possible with a resolution. Many thanks for your patience, Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I asked for a toilet card on more than one occasion and not received it”

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Posted 1 year ago

Hi there Fiona, We're sorry to hear you're not happy - if you requested a free toilet card via our website form, then you should have been directed to download your card to your phone. If you'd like a plastic card, these are available to purchase using a postal form, payable via cheque or BACS. If this hasn't resolved your issue, please kindly let us know further details by emailing us at help@bladderandbowel.org. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I tried for over an hour to get a card and it did not go through. I am very disappointed”

Helpful Report

Posted 1 year ago

Hi there Gerry, We're sorry to hear this, thank you for bringing this to our attention - did you reach out to our customer support email? We always reply with support where possible or alternative solutions. If you can kindly let us know where the process was going wrong for you, we can offer support. We'll follow up to see if we can put this right for you. Many thanks for your patience, Customer Support Bladder & Bowel Community

Posted 1 year ago

“I think it is a great idea. But I went to 2shops boyes and superdrug in South shields and was refused.”

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Posted 1 year ago

Hi there Gloria, We are so sorry to hear this. The card is usually widely recognised, and we're very sorry to hear that this happened to you. We're keen to address this through our Just Can't Wait Toilet Scheme, which is aimed at educating staff and venue management around the importance of access to toilets. If you would like us to contact any venues near you in order to improve access to toilets, please email us with details to: help@bladderandbowel.org Thank you for being on the journey with us! With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 10,925 reviews