Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,931 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Not received my card yet”

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Posted 3 years ago

Hi there Susan, Thank you for your review and we're sorry to hear this! If you applied online, you will have received an email with a link to download your card digitally. You may need to complete the form again to access the link, or if you prefer you can order a plastic card by post. Please refer to our website at https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ for guidance, and then complete the application form again to access your digital card. You can also email us directly at help@bladderandbowel.org With thanks and kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“Non existent”

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Posted 3 years ago

Hello there, We're so sorry to hear that you didn't have a better experience. Can we help further? Please email us at help@bladderandbowel.org and we'll see what we can do to resolve your issues. With kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“Have not received my card?”

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Posted 3 years ago

Dear Silvia, Thank you for your review and we're sorry that you haven't had a more positive experience. If you ordered a card online, via the online application form on our website, this would have been for a digital card. You would have received a link via email, to enable you to access your unique link. If this has expired, please repeat the process. If you would prefer a physical card, we make a small charge to cover postage and packaging. Please forward a cheque for £1.99 payable to Bladder and Bowel Support Company Ltd, to: Bladder & Bowel Community, Forward House, 17 High Street, Henley-in-Arden, B95 5AA, and include your name and return address for us to send your card. If you require any support, please email us at help@bladderandbowel.org. With thanks and kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“NOT WHAT IT SEEMS I signed up online as I was keen to have the Just Can't Wait! App for my mobile phone, resulting from a recent rectal cancer diagnosis, not my long standing ileostomy. BUT. I had a call from you, that I now know was not what it seems. The caller asked after my health, and said sorry about the diagnosis. But quickly moving on, asked about my stoma, and which supplier I used. I politely answered, as I felt fair enough I was pleased to have the App. After some minutes going into more details about my supplier your caller moved to what their "partner" supplier could offer and how that was so much better. In fact no different, I said, to what I have already, but that wasn't enough and I was given a repeat of all details. I asked who they represented - answer the B&BC, but when pressed did tell me Bullen was the "partner" supplier. So after an unsolicited 10 minute call about supplies, I politely gave my feedback to your caller. THIS: if you want to offer a support service great, but do not pretend that in order TO SIGN UP NEW CUSTOMERS FOR A SUPPLIER. Your caller had no real interest in my care needs, didn't know for instance what granulation is, so when I said I thought I was really being given a sales pitch, your caller ended the call abruptly. SHAME ON YOU B&BC, I now think you are just a front. You are taking advantage of people in a very, very difficult experience, and your first concern is profit.”

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Posted 3 years ago

Dear Caroline, Thank you for your review and we're sorry if you felt in any way that you'd been contacted beyond your preferences. The Just Can't Wait card is provided for Free, in partnership with Home Delivery who may contact you to make sure you downloaded your card ok, and to see if you need further assistance. Of course, our primary concern is the health and wellbeing of all members of our community. We will as a matter of priority, raise your concerns with the team. Thank you once again, your feedback is appreciated. Please email us at help@bladderandbowel.org if you would like any further support. With kind regards, - Bladder and Bowel Community Team

Posted 3 years ago

“Tried to get a card for this it was impossible to ask for help for one Regards Lorraine blades”

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Posted 3 years ago

Hi there Lorraine, If you need support, you can always email us at help@bladderandbowel.org and our customer support will guide you as best they can. Please get in touch if we can be of any assistance. With kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“Hi have twice not recieved my card”

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Posted 4 years ago

“Still waiting on my replacement card”

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Posted 4 years ago

“I don’t get my card”

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Posted 4 years ago

“Havent received it”

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Posted 4 years ago

“Card never recieved.”

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Posted 4 years ago

“not recived my card yet”

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Posted 4 years ago

“Placed an order, had a confirmation email on the 8th November now im being told I need to apply again ? Customer service advisor clearly can't be bothered to take my order and rectify the problem. Not happy at all !!”

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Posted 4 years ago

“I haven’t Received my card yet”

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Posted 4 years ago

“I haven't received it yet”

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Posted 4 years ago

“Still not arrivef”

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Posted 4 years ago

“I’m disappointed in the app that you can’t download it in the uk. Also I think the card needs more promotion as not many people knew what is was. It would be good if companies told their employees about it on their induction at work.”

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Posted 4 years ago

“I haven’t received my card. It is the second time I’ve ordered and not received a card but asked to write a review”

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Posted 4 years ago

“Waited nearly 9 months still not received my card it's been a total waste of time I must have applied about 6 times still no heard a word or received my just cant wait card”

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Posted 4 years ago

“Tried contact to say not received the card and the get a short answer saying I got one over a year ago. Won’t be using or recommending to my friends and family”

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Posted 4 years ago

“I never got my card so cant di this review”

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Posted 4 years ago

Bladder & Bowel Community is rated 4.6 based on 10,931 reviews