Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,931 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not so much use for a stoma.”

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Posted 1 year ago

Hi there David, We're sorry to hear we've not quite hit the mark for you this time - we'd love to hear more about how we can improve to ensure we improve our services for you. Please email us with your thoughts at help@bladderandbowel.org - we look forward to hearing from you. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I requested a card for use when out and find it difficult to find a toilet but have not received it”

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Posted 1 year ago

Dear Pauline, Thank you for your feedback and for bringing this to our attention. We're sorry to hear this - if you requested a free toilet card via our website form, then you should have been directed to download your card to your smartphone. If you'd like a plastic card, these are available to purchase using a postal form, payable via cheque or BACS. If this hasn't resolved your issue, please kindly let us know further details by emailing us at help@bladderandbowel.org. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I am new to your community,via Martin Lewis updates (even though I have been diagnosed for over 10 years with UC & diverticulitis. I have been unable to download my B&B card so will re-apply but overall happy with the content & group,Thank you.”

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Posted 1 year ago

Dear Claudine, Thank you for your kind review, we're sorry to hear you had trouble - if you need support simply email us at help@bladderandbowel.org and we'll be able to respond directly. Wishing you all the best with your healthcare journey in the meantime, Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Interesting information and some fun lighthearted items which could otherwise be a difficult subject”

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Posted 1 year ago

Dear Ceri, Thank you for your review, we're glad we could (hopefully) encourage a smile around what we all know is a very serious subject. Thank you for being part of this very important community. If you need any further support please let us know via our website. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“This is the first time with this community I'm in diapers 24/7 I'm also autistic but I've got act like autistic I've been with pads for 41 years I don't like the pads wearing hope we get on saw something my problems thank you”

Bladder & Bowel Community 3 star review on 22nd November 2023

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Posted 1 year ago

“Great to know organisation is there. Just Can't Wait, card a useful extra. I'm disappointed by lack of info on : rectal prolapse, and IBS management.”

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Posted 1 year ago

Hi there Maggie, We're sorry to hear you didn't find the information you were looking for - we will certainly be reviewing these areas in light of your feedback. Thank you for taking the time to share this. In the meantime, we wonder if you found our site-search useful? If you type in IBS for example, you'll find a range of related topics which we've covered - or copy and paste this link: https://www.bladderandbowel.org/?s=ibs Wishing you all the best in the meantime, Customer Support Bladder & Bowel Community

Posted 1 year ago

“Not had much chance to join in just yet”

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Posted 1 year ago

Hi there, No problem at all - everyone is welcome here, and you can read and learn quietly, or participate in our active community support group: https://www.facebook.com/groups/BandBCommunity/ We wish you all the best on your healthcare journey, do let us know if you need anything. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Applying for a card got the email but comes up can't download the card”

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Posted 1 year ago

Hi there Mike, Thank you for taking the time to review the Just Can't Wait Card, and we're sorry to hear the process isn't as seamless as usual for you. We have created a FAQs page which might help: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ And you can download guides from the same place, depending on whether you're using Google Wallet or Apple Wallet. If you need further support, please do contact us via the website. Thank you for your patience, and we hope this is helpful in getting you set up! If you prefer you can always purchase a plastic card. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I haven’t received my card for the bladder & Bowel I filled in a form as well”

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Posted 1 year ago

“Absolutely no one knew what I was talking about when I requested use of a bathroom. I tried 8 or 9 different stores in several towns in the uk and no one could assist me. No one knows what we are all about. Sorry no can't allow access, bladder and who? My boss said no, you'll have to use another store this is for staff only The final one said to me " prove it". I have given up asking. The bar code could be anything. I think a card with your name and request plus B&B community logo and something more official would be better.”

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Posted 1 year ago

Dear Geoffrey, We're very sorry to hear this - we're actively trying to resolve this with an awareness campaign with businesses, but this of course takes time to filter down to customer-facing staff. In order to keep the cost of the card low (and indeed free) we have kept the design as simple as possible, we do however take on your comments and will address them with a new product review. Your comments and feedback are so valuable to us - thank you for your time and suggestions. Please do stay with us as we continue out journey to reduce stigma around bladder and bowel issues, and address this very important topic. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I have not needed to contact you yet.”

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Posted 1 year ago

“I paid for and sent off for 2 cArds and only one was sent I've just lost my Freedom pass wallet with the B&BC card in it. I now have NO card. It's not always possible to show the E card”

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Posted 1 year ago

“Nobody has heard of it and when i give the card they think i made it myself.it needs advertising. Great idea,concept is good.”

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Posted 1 year ago

Hi there, Thank you for your review and we're sorry it's not more positive. We are working to raise awareness with all levels of community to improve everyone's understanding of what it's like to live with a bladder and or bowel condition. The more people show the card though, the more people will recognise it. Our latest Toilet Scheme campaign invites establishments to learn about and support the Just Can't Wait Card, you can find out more here: https://www.bladderandbowel.org/help-information/toilet-scheme/ If you'd like us to approach any establishment on your behalf to better educate them around the card, please email us details at help@bladderandbowel.org We wish you all the best in the meantime. Please stay with us on the journey! With kind regard Customer Support Bladder & Bowel Community

Posted 1 year ago

“Not really been on it to be honest”

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Posted 1 year ago

“Too depressing for me to hear about hospital stays. I newly have a prolapse and have joined more specific groups now.”

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Posted 1 year ago

Hi there, We're sorry to hear the Community isn't a good fit for you, and hope you find the support you need - you can always come back if you need to. Wishing you all the best with your healthcare journey. Best wishes Customer Support Bladder & Bowel Community

Posted 1 year ago

“First contact when I ordered a digital card was great but was informed that a nurse will contact me for further catheter information but have not heard anything since.”

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Posted 1 year ago

Dear Atul, Thank you for your review and for bringing this to our attention - we're sorry that you haven't yet had a response, the team are usually very prompt. We will pass your comments on, and someone should be in touch with you soon. Please accept our apologies, we wish you all the best in the meantime. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I haven't been with you for long enough to really have an opinion but it's really good to know I have somewhere o turn if I need fuirther help, so thank you for that.”

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Posted 1 year ago

Hi there Judy, Thank you for your review, and welcome to the community! Of course, you're welcome to take your time and if you need anything more you can reach out via our Facebook Support Group or via email, as follows: https://www.facebook.com/groups/BandBCommunity/ help@bladderandbowel.org Wishing you all the best with your healthcare journey, Customer Support Bladder & Bowel Community

Posted 1 year ago

“I haven’t used any services yet.”

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Posted 1 year ago

“I have not got dogital card yet.”

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Posted 1 year ago

“I'm on water tablets for my bad eye sight to clear the eye pressure .”

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Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 10,931 reviews