Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

“I am not happy with your service provider at all. I applied for a Cannot Wait plastic card therefore, I filled out and posted the form also, done the payment of £2.95 beginning but I haven't receive any card yet!?”

Helpful Report

Posted 1 year ago

Hi there Somayyeh, We wouldn't be happy either! Thank you for bringing this to our attention, we shall trace your order and get back to you with a resolution as this is very unusual for plastic card orders. Thank you for your patience, in future please do email us with any concerns - you can always reach us via our website or on help@bladderandbowel.org With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I was refused by krispy cream in Manhattan.”

Helpful Report

Posted 1 year ago

Dear Esther, We're very sorry to hear this, and hope that you ware ok. Unfortunately not every outlet is going to be aware of the Just Can't Wait Card yet, but we do hope that the more we all speak about our needs, the more compassionate people and businesses will be. You can find out more about what we're doing to tackle this on our website. Please stay with us on the journey. Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 1 year ago

“Filled form onl line set a sae as requested not had anything back”

Helpful Report

Posted 1 year ago

Hi there Brian, We're sorry to hear this, but hopefully we can help! We have chased this up with the team to trace your order, and will get back to you as soon as possible. Many thanks for your patience Customer Support Bladder & Bowel Community

Posted 1 year ago

“Unfortunately I have tried several times since January to download the card to my iPhone wallet and it has never worked and I can’t find anyway to contact someone for support.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for bringing this to our attention. We're very sorry to hear this, we try to make it as clear as possible that if you have any issues you can contact us on our helpline: help@bladderandbowel.org, it seems this wasn't easy to find in this case. We can issue a plastic card if you would like? Simply complete the form and return to us via email or post, with payment via BACS or cheque and we can issue a card to your address of choice. You can download the form here: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ We hope this helps in some way towards solving the issue, please do email us if we can be of further help. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Unable to speak to anyone regarding radar key and card to request use of toilet”

Helpful Report

Posted 1 year ago

Dear Alinka, We're sorry we were unable to hit the mark on this occasion, we hope that you are ok and have found the help you need? If you do still need to reach us, please email help@bladderandbowel.org and we'll get back to you as soon as possible. With best wishes, Customer Support Bladder & Bowel Community

Posted 1 year ago

“The service was great but products haven’t arrived yet”

Helpful Report

Posted 1 year ago

Dear Jessica, We're very sorry to hear there has been an issue, and hope you haven't been inconvenienced too much. One of the team will be in touch today to find out what happened and resolve this for you. Many thanks for your patience. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“No good because I’m before 5 years Because for the past 5 years I have been suffering until now”

Helpful Report

Posted 1 year ago

Hello there Fawzy, We're very sorry to hear you've been suffering such a lot. If you're based in the UK we may be able to help you access some better support services for you? If this would be helpful please email us at help@bladderandbowel.org We wish you all the best Customer Support Bladder & Bowel Community

Posted 1 year ago

“I have no recall of getting help from the 'community' even although have to endure unrinary incontinence and have quite a lot of occasions where I've lost bowel control also. Using a carers device & internet access once a week so have no real idea how to obtain the Just Can't Wait card. If someone there would care to advise me how to access that via post, I'd be very much thankful. Especially annoyed & upset that all/most of the public conveniences are closed down with no actual definitive cause as to why. Is despicable oligarchy rule. Kindly advise please? Non Combatant. Non Belligerent. Non Adverse. In humility and grace. All Rights Reserved. Non Assumpsit.”

Helpful Report

Posted 1 year ago

“When I get an appointment I'll let you know how think the service rates”

Helpful Report

Posted 1 year ago

Hi there Jean, Thank you for taking the time to leave a review - we don't take appointments as such, if you need support please email us at help@bladderandbowel.org. Alternatively you can reach out to your local continence clinic or GP for a clinical consultation, do get in touch if you need help finding your nearest clinic. Wishing you all the best in the meantime, Customer Support Bladder & Bowel Community

Posted 1 year ago

“Still haven't received my card.”

Helpful Report

Posted 1 year ago

Dear Susan Thank you for your review and feedback, we're sorry to hear you're having trouble. The online form you have already filled in should have enabled you to receive an email with a link to download your card to your digital wallet. If this wasn't the case, please kindly try the process again - it may help to read some guidance before you begin. This article should help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/#howtoadddigitalcard If you wish to buy a plastic card, these are available via postal application, please see our website for details: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If you need further support please email us at help@bladderandbowel.org and we'd be glad to help. With kind regards - Bladder & Bowel Community Team

Posted 1 year ago

“Very disappointed as I have not received a call back after leaving my details on the answer machine”

Helpful Report

Posted 1 year ago

Dear Duygu, We're very sorry to hear this - apologies for not being able to address this sooner with you. We hope that in the meantime you've had a callback from us, in the meantime we will investigate this to identify and resolve the issue. If you wish to add any further details, please email us at help@bladderandbowel.org Please accept our apologies for any inconvenience caused. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Since the initial call, I have heard very little contact from Bladdet and Bowel, and have had no support to speak of, in fact the service I have received has had me in tears, that now my husband deals with Bullens directly and have had no input with Bladder and Bowel for for quite sometime. Very disappointing as this is not what was promised over the phone, Unfortunately a company that as soon as they have your prescription you are just another number, would not recommend at all”

Helpful Report

Posted 1 year ago

Dear Kelly, We're very sorry to hear this - we will pick this up directly with our Home Delivery team to better understand what happened. We offer our apologies short term for the distress this has caused you, we take feedback like this very seriously and will be addressing this as a matter of priority. With kind regards Customer Support Bladder& Bowel Community

Posted 1 year ago

“I haven't received my card”

Helpful Report

Posted 1 year ago

Dear Shannon, Thank you for your feedback, we're sorry to hear this but hopefully we can help! If you applied for a Free Just Can't Wait Card online you should have been directed to download your card directly to your smartphone - We have sent you an email to help you complete the process. Please refer to our full guide on our website: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you ordered a Plastic Just Can't Wait Card via post, this should have arrived by now - do let us know via email if you need us to trace your order for you. Please email us at help@bladderandbowel.org for support. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I applied for card but still have not got it yet”

Helpful Report

Posted 1 year ago

Hi there Geraldine, We're sorry to hear it! If you applied for a digital card, you should have been guided through to download the card directly to your smartphone. We've sent you the confirmation email again so that you can try to install from there. It may also help to read our online guide: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/#howtoadddigitalcard If you prefer, you can purchase a plastic card via post, find out more details on our website or email us at help@bladderandbowel.org for information. We do hope this helps, do get in touch if you need support. Kind regards Customer Support Team Bladder & Bowel Community

Posted 1 year ago

“I haven’t received my card”

Helpful Report

Posted 2 years ago

Dear Tracey, We're sorry to hear this - it may be that you requested a digital version of the card for free? We have checked our records and re-sent the email to you so that you can download this directly. If you would prefer a plastic card, these are available via post for £2.95. Do let us know if you'd prefer this option, or you can apply directly. Should you have any issues, please don't hesitate to contact us at help@bladderandbowel.org. With kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

“I haven't really seen any posts. I don't know why”

Helpful Report

Posted 2 years ago

Hello there, We're sorry to hear you're not happy, are you signed up to our newsletter? If not you can do so here: https://www.bladderandbowel.org/newsletter/mailing-list/ You can also find us on Facebook, Twitter, Instagram and seek out our Facebook Support Group, just search 'Bladder & Bowel Community' With many thanks, Community Support Bladder & Bowel Community

Posted 2 years ago

“Recently applied for two I Just Can't Wait cards, paying for both via cheque. Only one arrived. Sent email explaining but have had no form of apology/explanation, or my second, paid for, card.”

Helpful Report

Posted 2 years ago

Dear Kim, We're sorry this has happened, and will look into this for you as a matter of importance - please bear with us and we'll update you as soon as we possibly can. Apologies for any inconvenience caused, we hope to put this right for you. Kind regards Community Support Team Bladder & Bowel Community

Posted 2 years ago

“Dreadful! Still Havant received my key or my card !”

Helpful Report

Posted 2 years ago

Dear Ailish, We are reviewing our process in line with your feedback - thank you for your comments. We think you may have downloaded a free digital card, as opposed to opting for the paid-for plastic card? If you'd still like a plastic card - or need to chase up an order - please email us at help@bladderandbowel.org and we'll guide you through the process. With kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“Had no support”

Helpful Report

Posted 2 years ago

Dear Paul, We're very sorry to hear this and will be looking into what went wrong here. Thank you for your feedback, we hope to help you find the support you need. Please contact us at help@bladderandbowel.org if we can help further. With kind regards Bladder & Bowel Community Support

Posted 2 years ago

“Not very helpful”

Helpful Report

Posted 2 years ago

Hi there Lucy, Thank you for taking the time to review us. Can we ask why we didn't hit the mark this time? Please send us more details so that we can try to resolve your query and help us improve. Please email us at help@bladderandbowel.org with your thoughts. With kind regards Bladder & Bowel Community Support Team

Posted 2 years ago

Bladder & Bowel Community Reviews