Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,931 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received a card”

Helpful Report

Posted 2 years ago

“Discussing charging disabled people like me for a bowl and bladder card who can't afford the cost”

Helpful Report

Posted 3 years ago

Dear Sandra, We're very sorry to hear you feel this way. We do everything we can to keep the cost as low as possible to ensure it is available to all who need it. We must make a small charge simply to cover postage and packaging. We offer other free services such as our Online Support Group, and all of our information is free to access. Please visit our website for more details. Wishing you all the best, - Bladder & Bowel Community Team

Posted 2 years ago

“I didn't receive my card threw the lost, am disabled and dnt have a mobile phone. Disappointing indeed”

Helpful Report

Posted 3 years ago

Hi there Bhavna, We're very sorry to hear this! We'll look into this for you and see what we can do - many thanks for your patience in this matter. Kind regards - Bladder & Bowel Community Team

Posted 2 years ago

“I have only given 1 star because I've not had much involvement with Bladder and Bowel Community so I don't know anything about you or what you do I am sorry”

Helpful Report

Posted 3 years ago

Hi there Sandra, Apologies for our late response - thank you for taking the time to mention this in your review, we very much understand! To find out more about us you can view our website: https://www.bladderandbowel.org/help-information/about-the-bladder-bowel-community/ You can get a feel for our wider community via our Facebook Support Group or by contacting us directly. We're very friendly, and always happy to help if we can. https://www.facebook.com/groups/BandBCommunity/ Feel free to contact us via our website should you need. Wishing you all the best, - Bladder & Bowel Community Team

Posted 2 years ago

“Haven’t received my can’t wait card after 3 weeks”

Helpful Report

Posted 3 years ago

Hi there Faye, Please can we ask you to email us with details of your order - we make a small charge for plastic cards, so if we don't receive payment we cannot issue a card. If you have sent payment we will need your full name and contact details to trace your order. Please email us at: help@bladderandbowel.org With thanks in advance, - Bladder & Bowel Community Team

Posted 2 years ago

“Didn't find it useful only that you can download a card but can do that anywhere”

Helpful Report

Posted 3 years ago

Hi there Joel, We're sorry to hear you didn't find the Just Can't Wait Card useful. We know it can be difficult for some people to communicate their need to use a toilet, but there may be a better way that works for you. You are welcome to order a plastic card by post if you prefer: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“I could not active the pass, so therefor this was not useful as when i attempted to access the account it said code invalid”

Helpful Report

Posted 3 years ago

Dear Alisha, Thank you for your review and we're sorry to hear it's not more positive. The online form you filled in should have enabled you to receive an email with a link to download your card to your digital wallet. If this wasn't the case, please kindly try the process again, and it may help to read some guidance before you begin. This article should help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you need further support please email us at help@bladderandbowel.org and we'd be glad to help. With kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“I have not received my card after 2 application”

Helpful Report

Posted 3 years ago

“My mum had a appointment cancelled due to covid shortages last August. We have had no other contact from them since. I have tried to call, but it just does a long message to call back at another time. Newport Pagnell Medical urinal problems clinic.”

Helpful Report

Posted 3 years ago

“Found not very friendly when ever posted or comment no reply .felt like leaving group”

Helpful Report

Posted 3 years ago

Dear Estelle We're very sorry to hear this, we usually have a very welcoming atmosphere, for new members especially as we know it can be a big step to take. We will look into this further, thank you for bringing this to our attention. With kind regards - Bladder & Bowel Community

Posted 3 years ago

“I've contacted them on multiple occasions and left messages. No one ever responds.”

Helpful Report

Posted 3 years ago

Hi there Mike We're sorry you've been unable to get through - we're usually very quick to respond to any customer communications, we're sorry we've missed the mark here. If you need support, please email us at help@bladderandbowel.org and we'll get back to you as soon as possible. With best wishes, - Bladder & Bowel Community

Posted 3 years ago

“Not helpful in lockdown. Presume everyone felt this? The review is reflecting that”

Helpful Report

Posted 3 years ago

“I thought that shops should get you use their toilets if you need them But been to 2 now and they wouldn't let me use theirs”

Helpful Report

Posted 3 years ago

Dear Carol, Thank you so much for your review - we're so sorry to hear that the Just Can't Wait card was refused, we understand that may have been stressful. The card is a communication tool, as opposed to a pass to use the toilet. We are working to raise awareness with all levels of community to improve everyone's understanding of what it's like to live with a bladder and or bowel condition. The more people show the card though, the more people will recognise it. If you’d like to support our work, please email us at help@bladderandbowel.org with details of your experience to inform our wider awareness campaigns. Please stay with us on the journey! Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“I wanted a card to carry with me but no option for that..I can't do downloading stuff..so not helpful at all.”

Helpful Report

Posted 3 years ago

“Have not received card”

Helpful Report

Posted 3 years ago

“I have applied for a card, sent a stamped address envelope yet nothing arrived. I'm disappointed in the service”

Helpful Report

Posted 3 years ago

Hi there Sally, We can see that you applied some time ago - we'll chase this up with the team and get back to you as soon as possible, many thanks for bringing this to our attention. Kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“2nd attempt to download just can’t wait card and still hasn’t worked. Not very impressed.”

Helpful Report

Posted 3 years ago

Hi there Mike We're so sorry to hear it, this sounds like a troublesome one. Did you contact us at help@bladderandbowel.org for support? Please feel free to do so and we'll help however we can. In the meantime, please ensure your smartphone has all updates installed, and that you have your Apple Wallet or GPay app ready to go. With thanks and kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“I still haven't received my card”

Helpful Report

Posted 3 years ago

“Tried to call their helpline which kept me waiting then offered me to leave my name and number so they could call me - they didn't! I wanted a physical card but received an email to say my 'digital' can't wait card was ready, but I didn't want a digital one on a phone, and there was no means of speaking to anyone about it. Very poor”

Helpful Report

Posted 3 years ago

Dear Paul, We're so sorry for any confusion - we no longer run a helpline, so were unable to pick up your message. We will email you directly in order to provide further details on how to obtain a physical card, should you wish. With kind regards - Bladder & Bowel Community Team

Posted 3 years ago

“Not received my app to add to my wallet. Very disappointed”

Helpful Report

Posted 3 years ago

Dear Mike, Thank you for your review and we're sorry to hear it's not more positive. The online form you filled in should have enabled you to receive an email with a link to download your card to your digital wallet. If this wasn't the case, please kindly try the process again, and it may help to read some guidance before you begin. This article should help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you need further support please email us at help@bladderandbowel.org and we'd be glad to help. With kind regards - Bladder & Bowel Community Team

Posted 3 years ago

Bladder & Bowel Community is rated 4.6 based on 10,931 reviews