Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

“I've sent an email as requested I've received nothing since I have signed up bar this email.”

Posted 2 years ago

Hi there Ann, Thank you for bringing this to our attention. We are sorry if we haven't been able to respond to you as promptly as usual, and will look into this for you. We do apologies for any inconvenience caused. In the meantime, please can you forward your original email to help@bladderandbowel.org once again, and we'll get back to you as quickly as possible. With thanks and kind regards Bladder & Bowel Community Support

Posted 2 years ago

“I am still waiting for my Card !!! 2 months later!”

Helpful Report

Posted 2 years ago

Hi there Avril, We're so sorry to hear this! However it may be that you've applied for a digital version of the Just Can't Wait Card which you should have been guided to download instantly - if this wasn't the case, or if you'd prefer a plastic card, please let us know via help@bladderandbowel.org and we'll help you with the process. You can also purchase one via post, find out more here (scroll down the page): https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If we can help any further please let us know. With kind regards Community Support Bladder & Bowel Community

Posted 2 years ago

“How can I possibly write a review when I haven't heard a thing from this community since I joined !! Bit of a joke really.”

Helpful Report

Posted 2 years ago

Hi there Chris, We're sorry we haven't hit the mark for you here. Unfortunately we cannot contact you if you haven't given us permission to do so. You are welcome to join our mailing list which may help? We share community news and updates via our email newsletter, which is usually available as an option when you contact us via our website. This is the best way to stay informed, via our quarterly newsletters and special bulletins. It's simple to sign up via our website: https://www.bladderandbowel.org/newsletter/mailing-list/ Alternatively you can join our Community Support Group via Facebook which is another great way to keep informed: https://www.facebook.com/groups/BandBCommunity/ Thank you for your review - we will review our communications in line with your feedback, but hope this is helpful in the meantime. Kind regards Community Support Team Bladder & Bowel Community

Posted 2 years ago

“Considering that you never delivered the most important part of my request and when I invformed you of this on the phone all I got was I will phone you straight back, that was a week ago and I still haven’t had the phone call back, I don’t think I will be using you again”

Helpful Report

Posted 2 years ago

Dear Robert, We're so very sorry to hear this, our Home Delivery service is usually very reliable. We will address this for you as a priority. We apologise for any inconvenience caused, and for not hitting the mark on this occasion and will ask our Home Delivery Team to contact you directly to address this for you. With kind regards Bladder & Bowel Community Team

Posted 2 years ago

“Applied for something and have no heard a peep out of them.”

Helpful Report

Posted 2 years ago

Hi there Tia, We're sorry to hear this, we're usually very quick to respond to enquiries. Did you email our Help line? If not please can we ask you to email details of your issue to help@bladderandbowel.org and we'll do everything we can to resolve this for you. With many thanks, Bladder & Bowel Community Team

Posted 2 years ago

“Wanted a *Just cannot wait card,* signed-up cannot download as do not have a printer cannot download to ifone as it asks for a credit card to be added before it will add any other cards to an iwallet. I was called by one of your CS advisors whom used my details to cold call, I explained I coukd not diwnload tbe digital one as I cannot use my Iwalket asjed could I be sent a physical card. I was told I could not have one unless I was a customer. Was given a lia List of things you provide and etc also went through all complimentary items too. When I said my district nurses use another company I was told I can use who I want it is easy to change over, that You could send out my prescription without waiting for my GP to sign it was also told can get any NHS prescriptions for me. False reasons to get people to sign up wrongful advertising* I am dusgusted you can do this to anyone & will be posting to Social Media platforms about my experience & why I could not have a card. When you say on your website sign up get a free JCW card. What a load of waffle. If I was looking to change to another supplier it certainly would not be your company based on your ethics! I just can't wait to post this on Social Media. Have a nice day!”

Helpful Report

Posted 2 years ago

Dear Theresa, We're very sorry to hear that this was your experience of Bladder & Bowel Community, and will be addressing your concerns directly. In the meantime we thank you for your comments and will formally respond to your concerns as soon as possible. With kind regards Bladder & Bowel Community

Posted 2 years ago

“I haven't received a email regarding my IBS card”

Helpful Report

Posted 2 years ago

Hi there Amelia, We're sorry to hear this, and apologies for the delay in replying. We have a full guide to the process here, which we hope will help: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ In the meantime please can we also ask that you check that you entered your email address correctly, and that it didn't go into your junk folder by accident? Some mail servers do relegate emails like this by accident! If you need further support please do email us at help@bladderandbowel.org and we'll do everything we can to get you sorted. With kind regards Bladder & Bowel Community Team

Posted 2 years ago

“Terrible on release from hospital was given all medication yet have to buy pads while no wage coming into house £450 less and 5 months later still waiting. Terrible service”

Helpful Report

Posted 2 years ago

Dear Elaine, We're so sorry to hear this - we understand that at the moment in particular every penny is vital. We're not sure if we're the right people to help (we aren't involved in hospital care or patient care on release) but will do what we can to offer you support to get you back on track. We will send you a separate message with some options. With kind regards Bladder & Bowel Community Team

Posted 2 years ago

“I requested my a "have to go key and card", about a month or so ago, and still haven't received either of those resources as yet. Can you advise whether you require further information, or why this is the case? Trust I'll hear from someone shortly. Best wishes Marcus J PETER [Mr]”

Helpful Report

Posted 2 years ago

Dear Marcus, We're sorry to hear this - we've contacted you separately to try to resolve this for you. If you have any issues, please don't hesitate to contact us at help@bladderandbowel.org With kind regards Bladder & Bowel Community Team

Posted 2 years ago

“Sent a few emails...no reply”

Helpful Report

Posted 2 years ago

Dear Brigid, Thank you for your review, and we're sorry that we didn't hit the mark on this occasion - with yesterday being a bank holiday due to the Queen's funeral it might be that we're just getting to your email. We will certainly look into this and ensure we respond as soon as we can. We apologise for any inconvenience caused, and thank you for your patience. Kind regards Bladder & Bowel Community Team

Posted 2 years ago

“Whwn I tried to use this card in curry's they said they had never heard of it so I had to try and find another toilet In a panic”

Helpful Report

Posted 2 years ago

Dear Jan, We're so sorry to hear this happened to you, this must have been incredibly difficult. We're working on a new Toilet Scheme campaign to help businesses to understand what it means to live with a bladder and bowel condition and recognise the Just Can't Wait Card, which we hope in turn will reduce instances like this. In the meantime, thank you for your feedback, and we hope you stay with us on the journey - the more people who use the card, the more it will be recognised. Kind regards - Bladder & Bowel Community

Posted 2 years ago

“Attended hospital for bladder several years. went through list. Rubbish”

Helpful Report

Posted 2 years ago

Hi there May, We're sorry to hear your experience was not more positive. We work hard to keep our information as up to date as possible, so that we're able to provide the right support. Do you have suggestions on how we can improve? If so, please do send us your comments to help@bladderandbowel.org and we'll be able to respond accordingly. With kind regards Bladder & Bowel Community Team

Posted 2 years ago

“Requested an electronic bladder and bowel card AGAIN and Ive still not received one”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for your review, and we're sorry to hear you've had such trouble - it's usually a seamless process! When you complete the application form online you should be guided through the process - we outline exactly what should happen here: https://www.bladderandbowel.org/news/new-digital-just-cant-wait-card/ If you require further support, please email us at help@bladderandbowel.org so that we can put this right for you. With kind regards Bladder & Bowel Community Team

Posted 2 years ago

“I requested a download of the Can’t Wait card. Never heard another word till this satisfaction survey. No I sm not satisfied!”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear this - unfortunately, unless you subscribe to communications from us, we're unable to send any follow-up support due to data protection laws. We do try to offer help via our community support hub at help@bladderandbowel.org where possible but must rely on you contacting us first to let us know that you have an issue. Please do email us directly on help@bladderandbowel.org if you require further support. With kind regards Bladder & Bowel Community

Posted 2 years ago

“Have not done anything for me very disappointed as it is making me suicidal”

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Posted 2 years ago

“Never heard of them”

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Posted 2 years ago

“I applied for the card (I tried 4 times and it didn’t arrive), then I contacted the customer service (several times, no much help…), I sent my details to them asking if they can get the card for me and send it to me…but they just said to check my email spam!!! Of course the problem wasn’t that!then they didn’t reply me anymore… Terrible service! 0 stars”

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Posted 2 years ago

“I want to receive a card in post it wont let me and its supposed to be free yet it wants money”

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Posted 2 years ago

Hi there Julie, Thank you for your review, we're sorry if you haven't been able to get your card yet. We offer the Digital Just Can't Wait Card for free which you can download instantly to a smartphone - however due to postage and packaging costs we must make a small charge for our plastic card version. We do however keep this cost as low as possible to make it accessible to all who need it. If you require further support, please feel free to contact us at help@bladderandbowel.org Kind regards - Bladder & Bowel Community Team

Posted 2 years ago

“I need new card and unable to get one digital card isn’t enough”

Helpful Report

Posted 2 years ago

Dear Corbin, Apologies for not picking this up sooner - thank you for your comments and hopefully we can help. We understand that the Digital Card might not suit all people, so we offer the plastic card as an alternative. You are very welcome to apply for one directly, just download and complete the form and return it to us with payment. We'll then post your brand new plastic card back to you. If you need support with the above, please email help@bladderandbowel.org Kind regards - Bladder & Bowel Community Team

Posted 2 years ago

“When showing my card 9 times out of ten people do not let you use the toilet if there not public”

Helpful Report

Posted 2 years ago

Hi there Denise, We're so sorry to hear this - awareness is a big part of the process, and we know it's a long one. We're constantly working to improve the understanding of what the card is, and what it means to people with retailers and managers of public spaces. We do recognise though, that the more people who carry and present the card, the more retailers will be aware of the need and offer more compassion. Please know that you have been heard - do stay on the journey with us. Kind regards - Bladder & Bowel Community Team

Posted 2 years ago

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