“I was delighted with my hat, which fits perfectly, due to the company asking for extra details/measurements etc. It's of beautiful quality and I love the ethical stance of the company.”
“Love the gloves and the customer service was amazing - obviously a small enough outfit to still care about keeping people happy!! Thank you so much 😊”
“The hat was a birthday present for my husband. He has a very small head and it is always difficult to find a hat small enough. I had bought him a waterproof, warm coat. With the many hats available I was able to pick one that went well with the coat and by giving the size needed in the order very quickly received a perfect gift. The next day whilst walking our dog my husband was complimented on his hat. Great service. Thanks.”
“I requested a small hat size and Black Yak kindly sent me two sizes to choose the best fit for me. And they enclosed a pre paid Return bag to return the alternative hat.
Wonderful service, thankyou. JM”
“I love Black Yak. A beautiful selection of products in sustainable materials, lovingly crafted by local artisans and delivered with excellent customer service.”
“My hat arrived in good time and as soon as I wore it I knew it was just what I'd wanted all these years! Will be giving a test run in Northumberland and I'm sure it will definitely pass the test! Warm and cosy.”
“Bought a pair of wrist warmers thru the website. Beautifully packed and quickly despatched. Really pleased with my purchase especially as I have lost my last pair. Would certainly buy from Black yak again.”
“Fantastic service. I mentioned about having small hands and straight away an email was sent asking for measurements. The mits arrived promptly and fit perfectly and are fantastic quality. Thank you”
“Have bought from Black Yak a couple of times now and always have super customer service. A company that really cares that you get your purchase right and really happy to help! Products are amazing and toasty too!”
“Absolutely fantastic customer service. I bought my first hat several years ago. I loved it but lost it so I ordered a new one. When that arrived I was unhappy with knit and fit - each one is hand made so can differ. I called up and I was sent 4 more hats to try, at no extra cost, and an SAE. I chose one which suited me and sent the rest back.”
