“Wonderful, intelligent, responsive humans. Gorgeous hats
Glorious after-sales service. I sent a hat back once, after trying it on, because I looked like an egg, and they swapped the hat, with humour and speed. I no longer look like an egg, I look nice
Very recommended”
“I now have 2 Black Yak Jumpers and both are well made comfortable and warm. They are good quality and value for money. The service i have recieved both at a market stall selling Black Yak in York and from their online sales is second to nome.”
“I was devasted when I lost one of my fabulous fleece lined gloves - luckily I was able to buy another set. In fact I bought two pairs just in case! They are the only gloves that keep my hands warm in the cold. I also always wear the fleece lined beanie too!
And the delivery was incredibly fast - posted the same day, and recieved the next - thank you!”
“Beautiful wrist warmers, which were exactly as described. The after sales service from Black Yak was amazingly good.It turns out that I have really big hands and I had ordered the wrong size! They sorted this out by someone actually visiting me with different pairs for me to try and pick the ones that fitted best. Coincidentally I live fairly near to their base, but they would have replaced them via the post otherwise.
I would wholeheartedly recommend this seller.”
“What a lovely company! Prompt service, nice little note in my package and my slippers are lovely. Will defintely be buying from them again. Thank you!”
“Lovely hat (bought to replace one I'd had before from Black Yak years ago, much loved, and then foolishly washed at too high a temperature- they are pure wool, so don't do this!). Very happy with this hat.”
“I ordered some mittens and a string of birds. Both arrived safely. Mittens are wonderful and warm and fit well and bird string was an excellent gift for my bird loving friend. Good experience all round.”
“Had my last Black Yak hat for ages and loved it to bits so all thought of a replacement had to be another Black Yak. Just went online, ordered and two days later I have my new one. Fantastic service.”
“Initially bought from their stall at the York Christmas market and then quickly went online to order a few more. Awesome selection, colourful, snug and most importantly, keeps the warmth on the cranium nicely.”
