“All products I have bought from Black Yak have always been brilliant this one was no different. I had my first experience of their customer service and it was second to none, they went above and beyond to help me to make the right decision and to ensure the product was perfect. Thank you so much!”
“Even though I ended up returning my current purchase as the colour didn't match that on the website, Black Yak went the extra mile in helping me return their goods and have changed the photo. Their excellent customer service means I will go back and purchase from them again.”
“Ordered a couple of hats for me and a hoody for my oh. Got contacted regarding sizes as they wanted to make sure it fits. Hats are amazing and oh is super chuffed with his warm hoody! Amazing customer service and products, will definitely use you guys again! :-)”
“I loved ordering from Black Yak. I bought a hat for my partner - not only was it great quality and looked great on him, it was also a perfect fit for him and there was a lovely handwritten note saying thank you for providing some extra info - at the checkout there is a box where I'd written that it's for a tall man who wears size L and the lovely folks at Black Yak made sure to send us just what we needed even though the hats are supposed to be one-size, I guess. Really loved the personal touch in this era of online shopping :)”
“I have bought Black Yak hats before, usually from York's Christmas Markets. With no prospect of visit York this year, I decided to buy via Black Yak website. There was even a place to ask for an extra large size - I have a big head! I ordered via second class post and the safely wrapped parcel arrived in a couple of days. Just what I wanted, fitted perfectly.”
“I love these cardigans ,I’ve bought 2 and my husband 1. They will be perfect for dog walks in the winter , we just need some cold weather now !!
Can’t fault the product and the service I received was great .”
“I am so happy with the dress I ordered perfect fit and excellent quality, speedy delivery another bonus, this is my second order from Black Yak and I will definitely be treating myself in the future.”
“Perfect service my order arrived before the said date. Phoned Mandy to say how pleased I was with the quality of top and have just ordered another one.”
