“Ordered some of the wrist warmers and an airman's beanie for Christmas presents. Lovely items, well made and warm. Really pleased with the products and service from Black Yak.”
“2nd pair I’ve bought as they’re so good. My personal fav’s are the green finger-less wooden gloves and I’ve just got a pair the same in grey. Very happy with them, so warm in the winter and great price (the little metal logo is super cool too)”
“My order was a jumper and a hat last year for Christmas.
As far as the products are concerned, they're of superb quality - really well made and keep me very warm. I wear my jumper most days now.
However, what really sets Black Yak apart is their customer service. We live on a bit of a farm and regularly have issues with deliveries not reaching us. After getting size recommendations from Black Yak I placed my order, but unfortunately, the driver wasn't able to reach my address (no fault of Black Yak). After ringing I spoke with Mandy, who was very apologetic and looked to get the issue sorted ASAP. Throughout the following correspondence she was friendly and attentive, never missing a beat. She gave me regular updates on how they were resolving the issue; I never felt like I had to chase them up. In the end, they resent the item via Royal Mail Special Delivery, at no expense to me. It made me feel like a valued customer.
Thank you, Mandy - and the wider team at Black Yak!
Overall I would recommend Black Yak to anyone. Great company”
“Ordered 1 slouchy hat & 1 bobble & they’re both so comfy & warm. Really good quality & having the fleece lining is great. Will definitely buy more in the future”
“Our hats and the shawl our beautiful. We are such fans of Black Yak after buying some thick wool socks in a shop on Skye. We love the products and your values. Thank you.”
“This is a replacement hat for my son,I ordered the same hat,same pattern,as requested,the original has been well worn for quite a number of years.great quality.”
“The mitts are very nice, thank you. My Wife loves them and has already benefited from them during the cold weather. I also appreciated your making the effort to contact me to check that you would send the right sized mitts, which you did - they were perfect!”
“Great hat l now have two hats from Black Yak and they are both great. I spend a lot of time outdoors and have no hair! ! ! ! so l need a good warm hat.😃😃😃”
“I am delighted with my warm, colourful and characterful jumper! It came with a lovely handwritten message in response to my information about my short arms - they had looked out the jumper with the shortest arms for me! What great service.”
