“Good website photos and descriptions.
Very efficient ordering, payment and despatch ... and a very welcome friendly approach.
Knowing my purchases are ethically produced and Fairtrade certified is paramount.
Thank you.”
“Got a lovely pair of wrist warmers for my daughter and a pair of mittens for myself, I sent in our hand sizes and the both fit perfectly. Very well made, cozy warm and they look nice too.”
“This is the 2nd time we've ordered from Black Yak. Ordering was straightforward. We gave chest size for the jacket we ordered and also gave what we thought was the correct size. The size was queried by Black Yak and eventually we agreed between us which one should be ordered. We are extremely pleased with the jacket, beautifully made and so warm. We can't praise them highly enough.”
“Speedy service, great range of products and so good to support an ethically rooted project too. Loved the slouch hat - pacific a stunning bluey green and wool quality great too - so warm and comfortable to wear.”
“Prompt and easy service! They spotted that I'd ordered two different sizes of sock and checked it was correct. No! Operator error! Goiod spot. I got a couple of pairs and they are warm, comfortable and are a good fit to my usual size. Look good. Only two weeks in but very happy.”
“Excellent quality product, this is my 3rd hat from Black Yak & my 2nd for my husband. We both love how they look & the quality, would not by a wool hat from anywhere else now - thank you.”
“I ordered gloves and the colour was not what I expected so black yak changed them the next pair had a little problem in the finger ( not knitted tight enough) so a small hole. These they exchanged again without any fuss. I would highly recommend black yak ,I have the mittens I bought last year and they are so warm ,now I have gloves too.”
“The quality of Black Yak products is superb! I like the fact they are made by artisan crafters and ethically sourced.
I now have 6 of Black Yak bags, 4 cotton and 2 leather and love all of them”
“Really pleased with quality of product and prompt delivery. I wish the business the best of luck in making lots of people warm and colourful in the future!”
“Beautiful chunky knit jumpers.So good after receiving the first one I ordered a second and glad I did! Fast delivery and the sizing is spot on. Brilliant!!!!!”
“What a hat!!!!!!!....So well made and so comfortable....So many colours to choose from....I chose well. Thank you for a very well made item.
Sheila x”
“Excellent customer service. Thank you for holding my order during the Canadian postal strike. The hat arrived when service resumed. Thank you also for the emails with Mandy.”
