“My hat arrived a few days ago. I am delighted with it. It is excellent quality and all the better to know that it’s makers are getting a fair wage. I will be looking to buy more goods from Black Yak as Christmas presents 🎁 Thank you”
“I love the clothing, however it is in the wrong size and there is no option on the website for returning, so for that I give 3 stars. I have emailed and had no reply (I definitely sent it to the right email address).”
“I love Black Yak. I love the personal service and your products are fantastic. The beanies are super warm and you are always so kind with your little notes! Highly recommend. x”
“I’m really sorry to say that I’m disappointed. I ordered snd paid for my hat but unfortunately it never arrived. I contacted you and got a very quick response informing me that it was dispatched and according to you records was delivered on the 9th Sept. Unfortunately I now have no hat and I’m not sure what if anything I can do. I am trying to catch our post lady to see if she can shed any light on the matter. She is usually very good and we have a safe place should we not be in . ☹️”
“The jumper was a gift for my son. He loved it but the size was wrong. Black Yak immediately offered an exchange. This is the second time I've purchased a Black Yak product and both quality and service are excellent”
“Superb wool jacket. Have had previous outdoor wool jackets from well known American brand and this one from Black Yak is way better. Customer services were also great in helping to find the correct fit.”
“I received my order really quickly, absolutely love the top I bought the quality is perfect, so pleased will definitely be ordering and treating myself in the future. Also thank you to Black Yak for refunding the postage as the price of my top had been reduced, very honest and kind thank you.”
“First class customer service, excellent product. Problem was only with the delivery service provider. ( Took 4 days on a next day delivery option). But that was no fault of Black Yak. Will be buying again.”
“Excellent service and fast delivery, with attention to detail regarding the size of my head! The hat is perfect - beautiful colours, excellent quality, cosy and warm. I wholeheartedly recommend Black Yak to all 🤩”
“I love Black Yak. I am really pleased with my recent purchases. The patchwork shirts are very well made, comfortable and a good fit. I will be buying more. The trousers are great too. I’m a very happy customer thank you.”
“Given four stars as due to the time of year (despite the not so summery weather) I haven’t fully tried the wrist warmer gloves. However they look lovely and are cosy with a lovely soft lining.
The delivery was as specified and I put in an extra request when ordering which was also fulfilled, with a lovely personal note included in the package.
Brilliant customer service, well done. I’d fully recommend and use again. Thank you.”
“My second Black Yak jumper, I absolutely love them. Many thanks to Mandy for sorting my size out, for me fits beautifully, will be back again.Thankyou”
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