“The recipient loved the hand warmers & the service was great with a personal touch. They took note of (& met) an additional request re sizing on my order. There was a very slight delay with despatch of my order (at the time of year - & especially this year it’s not totally unexpected) but Black Yak kept me informed throughout.”
“Bought some ladies gloves as an xmas present, to replace the lost favourite gloves. Was getting worries, but they would not arrive, but had an email stating they had changed the postage. Received the following day. EXCELLENT PRODUCT, EXCEPTIONAL SERVICE.”
“I ordered a pair of fleece lined mittens as a Christmas present to myself. They arrived with a hand written apology for the delay (only a slight one and well in time for Christmas) plus a lovely photograph of some of their knitters. I am delighted to have warm hands.”
“Bought these gloves as a Christmas present for my dad - who is a man of few words but he text me Christmas Day to say I had made an excellent choice and he loves them!! Great quality and lovey design. Thanks”
“Exactly as ordered and sizing brilliant. This is my fourth Black Yak hat and I could not get through winter without one. The latest one is my favourite as it is lightweight and pure wool. Delivery 5*, personal note from the company and I like supporting the people who make these hats. Never had to return or ask for refund. Ordering another colour, same hat.”
“Mittens are lovely and great quality. Made a great Christmas present. Customer service (I emailed to clarify my order) and delivery were very prompt. Will use Black Yak again.”
“Ordered a hat and gloves as a Christmas present for my mum. She is over the moon with them, fantastic quality. I was worried about delivery dates due to current delays and called to double check all ok. Couldn't fault the service, so helpful!”
“I absolutely LOVE Black Yak. I have several 'slouch' beanies in various colours. The quality is amazing, they are lined for extra warmth and they are great value for money. I gave some as Christmas gifts to friends and they now love Black Yak as much as I do.”
“Excellent quality items. Very easy to use website with loads of choice. Speedy delivery with recyclable packaging. So faultless company and I shall use again and again. Cheers”
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