“Absolutely amazing! A pair of trousers I ordered got a slight rip in them, and they sent me a new pair with zero fuss at all. I'm so grateful I adore the trousers they're my absolute favourite 💕”
“Loved the bright colours of the matching scarf and mitts. I suffer from blue fingers in the winter so am hoping the mitts will help prevent this. Order came very promptly.”
“I have now bought three pairs of wrist warmer gloves in different colours over the years. I love them! They are so fun and cosy and stylish, and the fleece lining makes them comfy to wear. Highly recommended.”
“The entire experience was wonderful. Mandy provided outstanding customer service and when I received the product it looked and felt better than I expected.”
“My hat arrived a few days ago. I am delighted with it. It is excellent quality and all the better to know that it’s makers are getting a fair wage. I will be looking to buy more goods from Black Yak as Christmas presents 🎁 Thank you”
“I love the clothing, however it is in the wrong size and there is no option on the website for returning, so for that I give 3 stars. I have emailed and had no reply (I definitely sent it to the right email address).”
“I love Black Yak. I love the personal service and your products are fantastic. The beanies are super warm and you are always so kind with your little notes! Highly recommend. x”
“I’m really sorry to say that I’m disappointed. I ordered snd paid for my hat but unfortunately it never arrived. I contacted you and got a very quick response informing me that it was dispatched and according to you records was delivered on the 9th Sept. Unfortunately I now have no hat and I’m not sure what if anything I can do. I am trying to catch our post lady to see if she can shed any light on the matter. She is usually very good and we have a safe place should we not be in . ☹️”
“The jumper was a gift for my son. He loved it but the size was wrong. Black Yak immediately offered an exchange. This is the second time I've purchased a Black Yak product and both quality and service are excellent”
“Superb wool jacket. Have had previous outdoor wool jackets from well known American brand and this one from Black Yak is way better. Customer services were also great in helping to find the correct fit.”
“I received my order really quickly, absolutely love the top I bought the quality is perfect, so pleased will definitely be ordering and treating myself in the future. Also thank you to Black Yak for refunding the postage as the price of my top had been reduced, very honest and kind thank you.”
“First class customer service, excellent product. Problem was only with the delivery service provider. ( Took 4 days on a next day delivery option). But that was no fault of Black Yak. Will be buying again.”
