“Very happy with the products and with the support I received with a problem - by email - but I did get a bit confused by the ordering system (hence the problem).”
“I bought 2 sun hats one for me and one for my friend we were was absolutely delighted with them we both loved them - I enquired about the sizing of a jacket and Mandy couldn’t have been more helpful - the jacket was lovely as well and fits a treat đź‘Ť”
“I absolutely love Black Yak hats and have been a fan for a while. I wanted a special gift to send to my sister in Oz and the new clothing range was so inspiring. I am delighted with my purchases and they are now winging their way to Oz. Quality and sustainability from a responsible company at prices that do not break the bank - What's not to love!”
“Beautiful clothes at decent price for fair trade items.
I needed to change the size, and Black Yak customer service was fantastic! They immediately sent out replacement item with a return envelope. Great service and will be using again!”
“I bought some clothes and a bag. They let me submit my measurements and got back to me quickly to let me know that the clothes wouldn't fit, offering a refund. They were lovely to talk to and saved us both so much time and hassle!
I got my bag not long after and I love it. Lots of pockets.”
“I love the fleece lined wool pull on I got. The only warnings I`d give are (1) it is very thick and quite heavy, so probably would have limited general use, and (2) it is described as "Cosy Fit", which I took to mean "more on the tight side than the baggy side", so I got a Large size. In fact, there is plenty of room in it.”
“I love the thickness and warmth of the knitwear, which I have purchased several times. Keeps me warm in winter whilst at the same time helping the knitters. The customer service people are great in making sure you get the right size.”
“I was absolutely thrilled with my purchases. The tunic tops I bought were excellent quality and a flattering fit. Fast delivery. Would highly recommend.”
“Absolutely fantastic personal service from the Black Yak team, thank you. The item I ordered wasn’t available, but they sent me photos of alternatives (which were just as good) with the individual measurements of each item. The top I bought was actually in the sale, so even better. I love the quality of the clothing too. I will be back for more!”
“I love Black yak hats. I have one that I bought about 10 years ago and it’s still going strong. I recently bought a new one because I wanted a different colour to match my new jacket. I love it!
Quick and efficient service too.”
