“I was given a pair of their fingerless gloves for Christmas and loved them so much I wanted to get the hat to match. The ordering process was really easy and delivery was really quick. Very happy with my lovely warm gloves and hat”
“Lovely quality, excellent product and the delivery was swift so thank you very much Black Yak will certainly recommend yourselves to others.
Bonus the wife loves it!!!”
“Very impressed with the quality of Black Yak’s products. I have owned 2 hats for many years and had many compliments!
My daughter had a pair of your mittens which I tried on I thought they were great and ordered a pair for myself.I was impressed to be contacted by your staff to ask whether they were for a man or woman.All round excellent service I would definitely recommend your company to friends and family.”
“I bought a blue, thick knitted woolen jumper. superb product (It is the second jumper I bought from Black Yak in January) . I don't need anymore but would recommend the quality to anyone. Delivery and ordering were very easy.”
“I have purchased three hats and a jumper from Black Yak and love them all. Excellent customer service (a question about size) and speedy delivery. Good quality and value. Highly recommend”
“Ordered some of the wrist warmers and an airman's beanie for Christmas presents. Lovely items, well made and warm. Really pleased with the products and service from Black Yak.”
“2nd pair I’ve bought as they’re so good. My personal fav’s are the green finger-less wooden gloves and I’ve just got a pair the same in grey. Very happy with them, so warm in the winter and great price (the little metal logo is super cool too)”
“My order was a jumper and a hat last year for Christmas.
As far as the products are concerned, they're of superb quality - really well made and keep me very warm. I wear my jumper most days now.
However, what really sets Black Yak apart is their customer service. We live on a bit of a farm and regularly have issues with deliveries not reaching us. After getting size recommendations from Black Yak I placed my order, but unfortunately, the driver wasn't able to reach my address (no fault of Black Yak). After ringing I spoke with Mandy, who was very apologetic and looked to get the issue sorted ASAP. Throughout the following correspondence she was friendly and attentive, never missing a beat. She gave me regular updates on how they were resolving the issue; I never felt like I had to chase them up. In the end, they resent the item via Royal Mail Special Delivery, at no expense to me. It made me feel like a valued customer.
Thank you, Mandy - and the wider team at Black Yak!
Overall I would recommend Black Yak to anyone. Great company”
“Ordered 1 slouchy hat & 1 bobble & they’re both so comfy & warm. Really good quality & having the fleece lining is great. Will definitely buy more in the future”
“Our hats and the shawl our beautiful. We are such fans of Black Yak after buying some thick wool socks in a shop on Skye. We love the products and your values. Thank you.”
“This is a replacement hat for my son,I ordered the same hat,same pattern,as requested,the original has been well worn for quite a number of years.great quality.”
