Black Diamond Spas Reviews

Name: Black Diamond Spas
Address: Unit 1, Stand Park, Chesterfield
Rating: 4.93

4.9 Rating 220 Reviews

98 %

of reviewers recommend Black Diamond Spas

Company Reviews

Metrics

Info

4.9

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Black Diamond Spas:

THE UK’S LEADING INDEPENDANT SUPPLIER OF LUXURY HOT TUBS, SPAS, SWIM SPAS AND SPA ACCESSORIES

Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

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Black Diamond Spas 5 star review on 10th March 2021

Andrew Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant delivery by Grant and Chris. Nothing was too much hassle. Very knowledgable and helpful. Great product! Can’t wait to get in!”

Helpful Report

Posted 3 years ago

“I struggled to get a committed delivery date for a swim spa after initially ordering in January and then the company wanted to increase the price significantly due to delivery cost increases their side. I decided to request my deposit back when the company could not offer a date for delivery and had to give them my debit card details over the phone for the refund (strange since those should be on record with their payment provider). Within a few days of handing my card details over the phone three fraudulent transactions were attempted, of course this could be coincidence. I still do not have my deposit back, my advice is to avoid purchasing your hot tub or swim spa from this company, it really isn't worth the risk.”

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Posted 3 years ago

“Great service from start to finish. Friendly efficient fitting by Grant and Chris. We're now looking forward to our first dip! Thoroughly recommend!”

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Posted 3 years ago

“Grant and Chris delivered and set up my Atlantis Lounger today. So so happy with it and Grant & Chris was amazing, explained everything and showed me . Excellent hot tub, excellent customer service. Highly recommend this company 👌👏”

Helpful Report

Posted 3 years ago

“Very positive experience with Black Diamond Spa’s. Very good price and reasonable delivery wait time. Grant and Chris delivered, on time and very friendly yet professional . Knew their stuff and stayed for a couple of hours, ensuring tub was filled and working. Fully explained all aspects of spa working. I am a returning customer and will go back to Black Diamond again without hesitation, if and when I feel a need to upgrade. Recommend with no reservations whatsoever. Pete and Linda.”

Helpful Report

Posted 3 years ago

“Had a couple of false starts with delivery dates due to shipping delays because of COVID and Suez Canal being blocked, but very happy with our Valencia 1 tub - up and running with no issues thanks to great delivery team of Grant and Chris. Thank you!”

Helpful Report

Posted 3 years ago

“Amazing service from order to delivery, nothing was too much trouble and no hard sell. As 1st time spa owners we had lots of questions and the team were very obliging. Delivery was on the planned day and installation was a breeze. The tub is wonderful and 3 days in has been used 3 times already :) Graeme and Chris were cracking chaps and friendly and chatty through the process. would (and have) recommend Blackdiamondspas.”

Helpful Report

Posted 3 years ago

“What a fab company! We had our Hit tub on order for 8 weeks and were told it would be another 6. As it was a gift from my husband for my birthday, James said we could have an upgraded model which was in stock delivered the following week! Grat & Chris delivered it and I can honestly say what a lovely helpful couple of lads and they even fitted my tub tables I had brought in anticipation of our tubs arrival, nothing was to much bother! Top class service and can only highly recommend! Beyond pleased, thank you Black Diamond Spas 👍🏼”

Helpful Report

Posted 3 years ago

“We were so thankful to have grant and chris deliver our hot tub last week. We were so grateful with their professionalism and duty of care to ensure the hit tub was delivered and damaged. Granted the access to the rear of the property was tricky, grant and chris were reassuring and managed the manouver. Once all was installed, they both spent time to educate us on the water sterilization and mechanical specs. All in all top quality service”

Helpful Report

Posted 3 years ago

“Couldn't fault them they didn't push us or rush us in2 buying a hottub when grant and Jordan came 2 fit it they went above and beyond what was asked of them all round a very friendly company”

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Posted 3 years ago

“Grant and Chris were brilliant very knowledgeable and nothing was too much trouble explained everything.”

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Posted 3 years ago

“Delivery team of Grant & Chris were excellent.”

Helpful Report

Posted 3 years ago

“My hot tub was delivered on the day it was supposed to be and with no fuss whatsover. Grant & Chris were very helpful and explained everything I needed to know before leaving.”

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Posted 3 years ago

“Bit of a wait for our lovely hot tub due to obvious current problems but was kept informed. Great product, very reasonably priced. Excellent delivery guys Grant & Chris, very informative, helpful and clean and tidy. Would highly recommend.”

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Posted 3 years ago

“Awesome service, beautiful hot tub and such nice people to do business with!”

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Posted 3 years ago

“I recently ordered the Atlantis Hot Tub from these guys. Within 3 weeks i had a beautiful Hot Tub up and running. To add to this, they said they were extremely busy and had me booked in for the 6th of July. I told them my birthday was the day before and that if a slot did come up previous to that date, could the fit me in. What can i say... 4 days later, a call to ask if it would be ok on the 1st of July for us. Well happy. The two guys that came to deliver, install and test the spa were amazing young men. Very polite, humourous and smiley. They were very efficient, all the waste was bagged and taken away and the explanation of the operation and maintenance was clear. Our appreciation to Black Diamond Spas. Cheers lads.”

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Posted 3 years ago

“Excellent delivery buy the team, very helpful and competitive price. Would recommend!”

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Posted 3 years ago

“Lovely spa and great service from delivery drivers Grant and Chris. Took a long time to arrive but worth the wait.”

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Posted 3 years ago

“Fantastic service from start to finish both at the showroom and delivery. Grant and Chris went through set up thoroughly and answered any questions I had. Very knowledgeable on product. Thanks guys. Jane and Bev”

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Posted 3 years ago

“Great service from grant and Chris on delivery of our new hot tub cheers lads .”

Helpful Report

Posted 3 years ago

Black Diamond Spas is rated 4.9 based on 220 reviews